I appreciate the sentiment analysis feature, which helps gauge customer satisfaction during interactions.
There are significant limitations in customization options, which makes it hard to tailor the chatbot to specific business needs.
It helps with handling frequent FAQs, reducing workload on customer service agents, but often lacks depth in conversation.
The drag-and-drop builder is quite intuitive and makes it easy to set up chatbots without needing any coding skills.
The chatbot's responses sometimes feel robotic and lack the nuance needed for more complex customer queries.
It helps automate basic inquiries and order processing, but the limited conversational skills limit its effectiveness.
The initial setup was fairly straightforward, which is a plus.
The lack of flexibility in responses and inability to handle nuanced customer inquiries leads to frustration.
While it helps with basic queries, it often leads to customer dissatisfaction when more complex issues arise.
The reporting tools offer great insights into chat performance and user interactions, allowing for continuous improvement.
Sometimes, the integration with existing platforms is not as seamless as I would like.
It automates responses and allows my team to focus on more complex queries, enhancing overall efficiency.
I like the analytical tools that help track user interactions and performance metrics.
The chatbot's language understanding capabilities could use improvement, as it sometimes misinterprets user intent.
It assists with handling repetitive tasks, but the lack of depth in conversation makes it less useful for complex queries.
Microsoft Copilot offers AI-driven code suggestions, enhancing developer productivity and streamlining the coding process.