Mava
4.17
0
Mava is an AI-first platform managing customer support across channels with 24/7 multilingual capabilities.
What is Mava?
Mava is an AI-first customer support platform designed to connect to community channels, enabling the management of support requests from a shared inbox, tracking metrics, and leveraging AI to automatically respond within private tickets and public Discord channels, offering support 24/7 in over 100 languages. Mava aims to redefine customer support and engagement for community-driven companies by providing a suite of tools for starting, hyper-scaling, and supporting communities. It offers different pricing tiers with varying levels of support requests, AI training sources, integrations, and features to cater to different business needs.
Who created Mava?
Mava was created by an individual who remains unidentified in the provided document. However, Mava is described as an AI-first customer support platform that aims to revolutionize customer support and engagement for community-driven companies. The platform offers features such as connecting to community channels, managing support requests, tracking metrics, and using AI to respond automatically in multiple languages. Mava provides different subscription plans tailored to varying support request volumes and needs. For more details, you can visit their website at https://dashboard.mava.app/. .
What is Mava used for?
- Private & Public Support
- Redefining Customer Support & Engagement for Communities
- Customer Support for Community-Driven Companies
How to use Mava?
To use Mava, follow these steps:
- Sign up on Mava's website and choose a plan based on your support needs (Starter, Bullish, Diamond, Whale).
- Access the Mava Dashboard provided in your selected plan, which includes support requests, AI training sources, integrations, and other features.
- Connect Mava to your community channels like Discord, Telegram, Web Chat, and Email for streamlined support management.
- Utilize the AI capabilities of Mava to automatically respond to support requests in private tickets and public Discord channels.
- Customize your Web Chat and use conversational forms to enhance customer interactions.
- Monitor support metrics and AI training sources to continuously improve the efficiency of your customer support.
- Benefit from features like unlimited agents, template answers, ticket & user attributes, and multi-lingual AI bot based on your chosen plan.
- Integrate Mava with third-party apps via webhooks for extended functionalities.
- Enjoy priority support, analytics, time-based ticket automations, and other advanced features available in higher-tier plans like Diamond and Whale.
- Leverage Mava's AI-first approach to provide 24/7 customer support in over 100 languages for community-driven companies.
By following these steps, you can effectively use Mava to enhance your customer support and engagement capabilities.
Pros
- Private & Public Support
- Redefining Customer Support & Engagement for Communities
- Free Starter plan available
- Various pricing options for different needs
Cons
- Limited AI training sources compared to competitors
- High pricing tiers compared to similar tools
- Missing features like time-based ticket automations in lower pricing tiers
Mava Pricing and plans
Paid plans start at Free/month and include:
- 100 support requests / month
- 2 AI Training Sources
- Discord Public AI Bot
- Discord, Telegram, Web Chat Private Ticket AI Bot
- Unlimited Agents
- 5 Template Answers
Mava FAQs
-
What is Mava?
- Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.
Get started with Mava
Mava reviews
Esteban Gonzalez
December 27, 2024
What do you like most about using Mava?
I appreciate the multilingual support that Mava offers. It allows me to engage with our diverse customer base without language barriers, which is crucial for our business.
What do you dislike most about using Mava?
The interface can be a bit overwhelming, especially for new users. It took some time to get accustomed to all its features and functionalities.
What problems does Mava help you solve, and how does this benefit you?
Mava helps streamline our customer support process by consolidating requests from various channels into one inbox. This not only reduces response times but also improves customer satisfaction.
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Tunde Okafor
November 21, 2024
What do you like most about using Mava?
The AI-driven automatic responses are a game changer for us. They free up a lot of time for our team, allowing us to focus on more complex inquiries.
What do you dislike most about using Mava?
Sometimes, the automated replies can feel a bit generic, and we have to tweak them to fit our brand voice better.
What problems does Mava help you solve, and how does this benefit you?
Mava significantly reduces the workload on our support team, allowing us to handle a higher volume of inquiries without sacrificing quality.
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Hana Mochizuki
December 9, 2024
What do you like most about using Mava?
Mava's integration with Discord channels has been fantastic. It allows us to engage with our community in real-time, which is very important for our brand.
What do you dislike most about using Mava?
I find the pricing tiers a bit confusing. It took some time to understand what features were included in each tier.
What problems does Mava help you solve, and how does this benefit you?
Mava helps us manage our community interactions more effectively, ensuring that no messages go unanswered, which enhances our customer engagement.
How would you rate Mava?
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