Mava

What is Mava?

Mava is an AI-first customer support platform designed to connect to community channels, enabling the management of support requests from a shared inbox, tracking metrics, and leveraging AI to automatically respond within private tickets and public Discord channels, offering support 24/7 in over 100 languages. Mava aims to redefine customer support and engagement for community-driven companies by providing a suite of tools for starting, hyper-scaling, and supporting communities. It offers different pricing tiers with varying levels of support requests, AI training sources, integrations, and features to cater to different business needs.

Who created Mava?

Mava was created by an individual who remains unidentified in the provided document. However, Mava is described as an AI-first customer support platform that aims to revolutionize customer support and engagement for community-driven companies. The platform offers features such as connecting to community channels, managing support requests, tracking metrics, and using AI to respond automatically in multiple languages. Mava provides different subscription plans tailored to varying support request volumes and needs. For more details, you can visit their website at https://dashboard.mava.app/. .

What is Mava used for?

• Private & Public Support
• Redefining Customer Support & Engagement for Communities
• Customer Support for Community-Driven Companies

How to use Mava?

To use Mava, follow these steps:

1. Sign up on Mava's website and choose a plan based on your support needs (Starter, Bullish, Diamond, Whale).
2. Access the Mava Dashboard provided in your selected plan, which includes support requests, AI training sources, integrations, and other features.
3. Connect Mava to your community channels like Discord, Telegram, Web Chat, and Email for streamlined support management.
4. Utilize the AI capabilities of Mava to automatically respond to support requests in private tickets and public Discord channels.
5. Customize your Web Chat and use conversational forms to enhance customer interactions.
6. Monitor support metrics and AI training sources to continuously improve the efficiency of your customer support.
7. Benefit from features like unlimited agents, template answers, ticket & user attributes, and multi-lingual AI bot based on your chosen plan.
8. Integrate Mava with third-party apps via webhooks for extended functionalities.
9. Enjoy priority support, analytics, time-based ticket automations, and other advanced features available in higher-tier plans like Diamond and Whale.
10. Leverage Mava's AI-first approach to provide 24/7 customer support in over 100 languages for community-driven companies.

By following these steps, you can effectively use Mava to enhance your customer support and engagement capabilities.