Kore.ai

What is Kore.ai?

Kore.ai is a leading platform specializing in automating front-office and back-office interactions across various industries. By deploying conversational AI-first virtual assistants and process assistants, Kore.ai enhances productivity and efficiency for businesses. It offers tailored solutions to meet specific industry needs, such as streamlining customer support, improving data science capabilities, and providing innovative e-commerce solutions. Kore.ai's advanced AI technology allows businesses to automate tasks, improve decision-making processes, and enhance customer experiences through natural language processing and machine learning capabilities in virtual assistants.

Who created Kore.ai?

Kore.ai was founded by a team with deep experience in innovation and is one of the fastest-growing AI companies globally. The company is based in Orlando and supports customers across the globe with offices in various locations including Hyderabad, New York, London, Dubai, Tokyo, and Seoul. Kore.ai aims to provide effective, simple, and responsible conversational and generative AI solutions to create engaging interactions for businesses of all sizes.

What is Kore.ai used for?

• Accelerate the use of generative AI to serve business needs at scale
• Increased process automation for tasks like claims processing, customer order processing, inventory management, invoice generation, receivables/payables workflow, and supply chain optimization
• Enhanced creativity and content creation in areas such as marketing content, personalized campaigns, sales communications, RFP responses, service agent scripts, and draft contracts
• Democratize access to information for business use through generative AI search
• Empower workers with comprehensive and contextual information in natural language for improved productivity
• Improve user experience by facilitating easier information discovery and increasing engagement
• Create engaging interactions for customers and employees with end-to-end experiences
• Drive customer retention and lifetime value by automating inquiries, providing premium automated omni-channel service and support, and enabling seamless transitions from virtual assistants to live agents
• Increase agent productivity and customer satisfaction by providing AI-powered virtual assistants for real-time answers and coaching
• Tailor customer and employee interactions with the Kore.ai Platform across various industries
• Increased process automation including Claims Processing, Customer Order Processing, Inventory Management, Invoice Generation, Receivables/Payables Workflow, Supply Chain Optimization
• Enhanced creativity and content creation for Marketing Content, Personalized Campaigns, Sales Communications, RFP Responses, Service Agent Scripts, Draft Contracts
• Democratize access to all forms of information for business use
• Empowered workers with comprehensive and contextual results in natural language for improved productivity
• Improved user experience for easier information discovery, increased engagement, longer time on page
• Create engaging and valued interactions for customers and employees with end-to-end experiences from automated to human-assisted
• Greater retention and lifetime value by driving customers to answers and resolutions faster
• Happier customers and agents with AI-powered virtual assistants providing real-time answers and suggesting next best actions
• Tailoring customer and employee interactions with the Kore.ai Platform to leverage open infrastructure and pre-built use cases
• Increased process automation for tasks like claims processing, inventory management, etc.
• Enhanced creativity and content creation for marketing, sales, and other purposes
• Empower workers to find information easily in natural language for improved productivity
• Enhance user experience on websites for easier information discovery
• Create engaging interactions for customers and employees through automated and human-assisted experiences
• Drive greater retention and lifetime value by automating customer inquiries and improving service agent productivity
• Provide AI-powered virtual assistants to make agents more productive and improve customer satisfaction
• Tailor customer and employee interactions with advanced AI technology to automate tasks, optimize operations, and accelerate growth
• Increased process automation for claims processing, customer order processing, inventory management, invoice generation, receivables/payables workflow, and supply chain optimization
• Enhanced creativity and content creation for marketing content, personalized campaigns, sales communications, RFP responses, service agent scripts, and draft contracts
• Democratize access to information for business use
• Improved user experience for easier information discovery, increased engagement, and longer time on page
• Create engaging and valued interactions for customers and employees to drive customer retention and lifetime value
• Provide AI-powered virtual assistants to agents for real-time answers, coaching, and proactive suggestions for better productivity and customer satisfaction
• Delivering pre-built solutions in different sectors like banking, retail, health, IT, and HR for AI use cases
• Offering commercial and community language models, enterprise cloud infrastructure, and AI innovator services
• Increased process automation (Claims Processing, Customer Order Processing, Inventory Management, Invoice Generation, Receivables/Payables Workflow, Supply Chain Optimization)
• Enhanced creativity and content creation (Marketing Content, Personalized Campaigns, Sales Communications, RFP Responses, Service Agent Scripts, Draft Contracts)
• Empowered workers to find information they need to excel at their job
• Improved user experience for website visitors to discover content
• Create engaging and valued interactions for customers and employees
• Greater retention and lifetime value by driving customers to answers faster and automating inquiries
• Happier customers and agents through AI-powered virtual assistants for real-time answers and productivity improvement
• Revolutionizing business with generative AI in automating front-office and back-office interactions
• Empowered workers
• Improved user experience (Easier information discovery, Increased engagement, Longer time on page)
• Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks
• Happier customers and agents (20% increase in productivity, 30% improvement in first-call resolution rates, 25% increase in CSAT, Seamless transitions from Intelligent Virtual Assistants to live agent)
• Tailoring customer and employee interactions with the Kore.ai Platform
• Future-Oriented Low-Code Multi-Channel Bot Development Platform

Who is Kore.ai for?

• Software Development Engineer
• Pharmaceuticals

How to use Kore.ai?

Kore.ai is a versatile platform that revolutionizes business interactions through generative AI and conversational AI solutions. To effectively use Kore.ai, follow these steps:

1. Platform Overview: Understand the diverse capabilities of Kore.ai, such as accelerating generative AI applications for increased efficiency, automating processes like claims processing and inventory management, and enhancing content creation for marketing and sales purposes.

2. Access to Information: Utilize Kore.ai's retrieval augmented generation (RAG) approach for easy access to information, empowering employees to find relevant data and improve productivity.

3. Improved Customer Experience: Enhance user experience on websites by making content easily discoverable, which can lead to increased engagement and longer time spent on pages.

4. Human-like Engagement: Kore.ai enables end-to-end experiences through intelligent virtual assistants, providing automated yet human-like engagement and seamless transitioning to live agents when required.

5. Business Value Generation: Drive customer inquiries to faster resolutions, automate a significant portion of inquiries, and boost customer and agent satisfaction.

6. Platform Features: Explore the Kore.ai platform's features like model fine-tuning, data services, platform services, and pre-built generative AI solutions for specific business tasks.

7. Deployment and Integration: Utilize Kore.ai for cloud deployment, private VPC cloud deployment, on-prem infrastructure, and seamless integration with various applications.

8. Industry Solutions: Discover pre-built solutions tailored for different industries like banking, retail, healthcare, HR, and IT, ensuring customized AI applications to meet industry-specific needs.

In conclusion, Kore.ai offers a comprehensive AI platform with a focus on driving value across various business functions and industries through AI-driven automation and intelligent virtual assistants. By leveraging Kore.ai effectively, businesses can optimize operations, enhance customer interactions, and drive growth.