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InsertChat

InsertChat creates AI chatbots for websites with custom branding, multi-language support, and robust security.
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InsertChat Reviews

2.80
Based on 15 reviews
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How would you rate InsertChat?
What’s your thought?
Luka Novak
Luka Novak January 13, 2025

What do you like most about using InsertChat?

The security features are impressive. I feel confident that our customer data is protected.

What do you dislike most about using InsertChat?

The interface is not very intuitive. It took me a while to figure out how to customize the chatbots properly.

What problems does InsertChat help you solve, and how does this benefit you?

It helps in managing customer queries, but the responses are often generic. We need a more tailored approach for our business.

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Marcus Langston
Marcus Langston January 2, 2025

What do you like most about using InsertChat?

I appreciate the ease of integration with our website. The process was straightforward, even for someone without coding experience.

What do you dislike most about using InsertChat?

The customization options, while decent, feel limited compared to other chatbot platforms I've used in the past. I wish there were more themes available.

What problems does InsertChat help you solve, and how does this benefit you?

It helps streamline customer service inquiries, reducing response times significantly. However, the chatbot's responses sometimes lack depth, which can frustrate users.

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Isabella Gonzalez
Isabella Gonzalez January 1, 2025

What do you like most about using InsertChat?

I like the potential for customization; it allows us to tailor the chatbot to our branding.

What do you dislike most about using InsertChat?

The learning process is not as straightforward as I expected. Some features are difficult to master.

What problems does InsertChat help you solve, and how does this benefit you?

It's helpful for answering standard questions, but we often need to step in for more nuanced inquiries.

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Leonard Schmidt
Leonard Schmidt December 31, 2024

What do you like most about using InsertChat?

The integration with our website was seamless, which saved us a lot of time.

What do you dislike most about using InsertChat?

The customization options are somewhat limited. I wish there were more design templates available.

What problems does InsertChat help you solve, and how does this benefit you?

It automates responses to frequently asked questions, but the effectiveness varies depending on the complexity of the queries.

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Nina Petrovic
Nina Petrovic December 30, 2024

What do you like most about using InsertChat?

I like the wide range of languages offered, which is essential for our international audience.

What do you dislike most about using InsertChat?

The user interface is quite clunky and not very user-friendly. It can be frustrating to navigate.

What problems does InsertChat help you solve, and how does this benefit you?

While it does help in managing inquiries, the quality of responses needs improvement to meet customer expectations.

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Jamal Abdullah
Jamal Abdullah December 30, 2024

What do you like most about using InsertChat?

The security features, especially the end-to-end encryption, are a major plus.

What do you dislike most about using InsertChat?

The chat analytics could be more user-friendly; currently, it feels overwhelming.

What problems does InsertChat help you solve, and how does this benefit you?

It significantly reduces the workload for our support team, allowing them to focus on more complex issues.

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Aisha Khan
Aisha Khan December 28, 2024

What do you like most about using InsertChat?

The end-to-end encryption is a huge plus, making me feel secure about customer conversations.

What do you dislike most about using InsertChat?

The chatbot's learning curve can be steep. It took too long to train it to understand our specific queries.

What problems does InsertChat help you solve, and how does this benefit you?

It helps automate basic queries, but it struggles with more complex questions that require human intervention.

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Ravi Krishna
Ravi Krishna December 20, 2024

What do you like most about using InsertChat?

The security features give me peace of mind, especially with sensitive customer data.

What do you dislike most about using InsertChat?

The performance is not up to par. The bot struggles with understanding specific questions.

What problems does InsertChat help you solve, and how does this benefit you?

It helps with basic customer interactions, but often leads to more frustration than satisfaction due to its limitations.

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Freya O'Sullivan
Freya O'Sullivan December 16, 2024

What do you like most about using InsertChat?

The idea behind the tool is solid, and it has great potential in theory.

What do you dislike most about using InsertChat?

The execution leaves a lot to be desired. It often fails to provide satisfactory answers.

What problems does InsertChat help you solve, and how does this benefit you?

It does help with basic inquiries, but it often requires human intervention for more detailed responses.

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Emily Klein
Emily Klein December 16, 2024

What do you like most about using InsertChat?

The multilingual support is fantastic. It allows us to cater to a diverse customer base without any hiccups.

What do you dislike most about using InsertChat?

Sometimes the chat analytics can be overwhelming. I would prefer a more simplified dashboard for tracking performance.

What problems does InsertChat help you solve, and how does this benefit you?

It reduces the workload on our support staff by handling common inquiries, which has improved our operational efficiency.

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Oliver Lowe
Oliver Lowe December 13, 2024

What do you like most about using InsertChat?

The embedding process is incredibly simple. The chatbot looks great on our site.

What do you dislike most about using InsertChat?

The training process can be tedious; it took longer than expected to refine the responses.

What problems does InsertChat help you solve, and how does this benefit you?

It allows us to handle multiple customer inquiries simultaneously, which greatly improves our customer service efficiency.

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Carlos Mendoza
Carlos Mendoza December 12, 2024

What do you like most about using InsertChat?

The concept is great, and I like that it has potential.

What do you dislike most about using InsertChat?

The actual functionality is disappointing. It does not perform as promised, and troubleshooting is a hassle.

What problems does InsertChat help you solve, and how does this benefit you?

Sadly, it hasn’t solved many problems for us. We have spent more time fixing issues than benefiting from its implementation.

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Sofia Fischer
Sofia Fischer December 5, 2024

What do you like most about using InsertChat?

The white-label solutions are perfect for our needs. We can brand the chatbot as our own, which is a significant advantage.

What do you dislike most about using InsertChat?

The pricing could be more competitive. I feel like there are cheaper options available with similar features.

What problems does InsertChat help you solve, and how does this benefit you?

It effectively manages customer inquiries outside of business hours, ensuring we never miss out on potential leads.

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Thiago Pereira
Thiago Pereira December 1, 2024

What do you like most about using InsertChat?

The multilingual capabilities are impressive and necessary for our international clientele.

What do you dislike most about using InsertChat?

The responses are often vague and unhelpful, which can lead to customer frustration.

What problems does InsertChat help you solve, and how does this benefit you?

While it automates some tasks, it often requires human intervention for any meaningful interaction.

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Hannah Bennett
Hannah Bennett November 30, 2024

What do you like most about using InsertChat?

I like the potential for customization, allowing us to adjust the chatbot according to our branding.

What do you dislike most about using InsertChat?

The interface is not user-friendly, making it challenging to navigate some features.

What problems does InsertChat help you solve, and how does this benefit you?

It helps answer common customer queries, but we often have to follow up to clarify complex issues.

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