Hubble

What is Hubble?

Who created Hubble?

Hubble was founded by a team of individuals who aimed to provide an advanced tool for product and design teams to enhance user experiences through various research and feedback methods. The platform offers features such as in-product surveys, NPS/CSAT evaluations, advanced user targeting, unmoderated research, and panel recruitment. Additionally, Hubble provides educational resources like blogs, customer stories, help centers, and documentation to support users in leveraging the platform effectively.

Who is Hubble for?

• Product Managers
• UX designers
• Head of Product
• Head of User Experience

How to use Hubble?

Hubble is a comprehensive user experience management tool that offers a variety of features to enhance user research and feedback processes. Here's a step-by-step guide on how to use Hubble effectively:

1. Initiating Studies:

   • Log in to the Hubble platform and create a new study.
   • Choose the type of study you want to conduct, such as unmoderated research, in-product surveys, or usability tests.

2. Setting Up Unmoderated Research:

   • To conduct unmoderated research, select the prototype or usability test option.
   • Define the objectives and parameters of your study, including the target user group and research questions.

3. Launching In-Product Surveys:

   • Utilize the in-product survey feature to collect direct feedback from users within your product.
   • Design surveys to gather insights on customer satisfaction, effort, and loyalty.

4. Advanced User Targeting:

   • Use the advanced user targeting functionality to precisely identify and monitor specific user segments for your research.
   • Tailor your research approach to gain relevant insights based on user characteristics.

5. Participant Recruitment:

   • Leverage Hubble’s panel recruitment capabilities to quickly gather research participants.
   • Access a vast user panel or recruit participants directly from your product for efficient participant selection.

6. Exploring Educational Resources:

   • Access Hubble’s educational resources, including blogs, customer stories, and documentation.
   • Stay updated on industry insights and best practices to maximize the benefits of the platform.

7. Requesting a Demo:

   • Visit the Hubble website and request a demo to experience the tool's functionality firsthand.
   • Explore how Hubble can be customized to meet your specific user research requirements.

8. Integrations and Continuous Insights:

   • Connect Hubble to your workflows and integrate with tools like Segment for enhanced analytics.
   • Empower your team with continuous user insights to drive informed decision-making and product improvements.

By following these steps, you can efficiently use Hubble to conduct user research, gather valuable feedback, and enhance the overall user experience of your product.