Document360
4.82
0
Document360 creates self-service knowledge bases with analytics, SEO, workflow management, and extensive integration features.
Document360 Reviews
4.82
Based on 11 reviews
How would you rate Document360?
What’s your thought?
Elena Petrova
March 5, 2025
What do you like most about using Document360?
I find the workflow management features very useful for keeping track of document status and approvals.
What do you dislike most about using Document360?
The learning curve is a bit steep, especially for users who are not tech-savvy.
What problems does Document360 help you solve, and how does this benefit you?
It centralizes our documentation process, reducing the time spent on retrieving information for clients and employees.
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Carlos Silva
February 28, 2025
What do you like most about using Document360?
The user-friendly design makes it easy for anyone on the team to contribute to the knowledge base.
What do you dislike most about using Document360?
It would be great if there were more customization options for the knowledge base's appearance.
What problems does Document360 help you solve, and how does this benefit you?
It helps us maintain a clear and organized repository of information, which is crucial for training new staff effectively.
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Anika Choudhury
February 24, 2025
What do you like most about using Document360?
The integration capabilities are impressive and allow us to connect with various tools we already use.
What do you dislike most about using Document360?
The mobile interface could use some improvements for better usability on smaller screens.
What problems does Document360 help you solve, and how does this benefit you?
It helps us provide our users with a self-service option, which is especially beneficial during peak support times.
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Omar Fahmy
February 21, 2025
What do you like most about using Document360?
The comprehensive analytics help me understand user behavior and improve our knowledge base accordingly.
What do you dislike most about using Document360?
It can be a bit resource-intensive, which may slow down performance for larger databases.
What problems does Document360 help you solve, and how does this benefit you?
It drastically reduces the number of support tickets we receive, allowing our team to focus on more critical tasks.
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Rajesh Kumar
February 14, 2025
What do you like most about using Document360?
The ability to integrate with other tools we use in our tech stack, like Slack and Jira, makes collaboration seamless.
What do you dislike most about using Document360?
The pricing could be more competitive; it's on the higher side for small businesses.
What problems does Document360 help you solve, and how does this benefit you?
It helps reduce the volume of repetitive questions to our support team, allowing them to focus on more complex issues.
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Nia Abdulaziz
January 30, 2025
What do you like most about using Document360?
The ticket deflector feature is a game changer; it helps users resolve their issues before they even reach out to support.
What do you dislike most about using Document360?
Some features, like the business glossary, are not as intuitive as they could be.
What problems does Document360 help you solve, and how does this benefit you?
It empowers our customers to find answers quickly, which improves their overall satisfaction and reduces the workload on our support team.
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Lara Jenkins
January 27, 2025
What do you like most about using Document360?
The analytics feature is fantastic! I can track which articles are most viewed and identify gaps in our content.
What do you dislike most about using Document360?
I would appreciate more templates for different types of documents, as it would speed up the content creation process.
What problems does Document360 help you solve, and how does this benefit you?
It helps streamline our internal documentation process, making it easy for new employees to get up to speed quickly, which increases productivity.
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Yuki Tanaka
January 27, 2025
What do you like most about using Document360?
I appreciate the workflow management features that ensure our content goes through the necessary reviews before publication.
What do you dislike most about using Document360?
The initial setup took some time, and I wish there were more tutorial resources available for new users.
What problems does Document360 help you solve, and how does this benefit you?
It centralizes our knowledge base, making it easier for teams to share information and collaborate, which improves our overall efficiency.
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Ibrahim Khalid
January 23, 2025
What do you like most about using Document360?
The structured content creation process is incredibly effective for ensuring high-quality documentation.
What do you dislike most about using Document360?
The cost can be a bit prohibitive for startups, but the investment is worthwhile.
What problems does Document360 help you solve, and how does this benefit you?
It has transformed how we manage our knowledge base, making it easier for our customers to self-serve.
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Arjun Nair
January 21, 2025
What do you like most about using Document360?
I love the intuitive interface and how easy it is to create and manage content. The drag-and-drop feature for organizing articles is incredibly user-friendly.
What do you dislike most about using Document360?
Sometimes the SEO suggestions could be more comprehensive. I had to do some additional research to ensure my keywords were optimized.
What problems does Document360 help you solve, and how does this benefit you?
It significantly reduces the time spent on customer support by allowing users to find answers on their own, leading to increased customer satisfaction and reduced ticket volume.
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Fatima Ahmed
January 12, 2025
What do you like most about using Document360?
The SEO optimization features are excellent; they help in driving organic traffic to our knowledge base.
What do you dislike most about using Document360?
I found some of the advanced features a bit overwhelming initially, but I got used to them over time.
What problems does Document360 help you solve, and how does this benefit you?
It allows our customers to find solutions quickly, which enhances their experience and reduces the workload on our support team.
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