Document360

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Document360 creates self-service knowledge bases with analytics, SEO, workflow management, and extensive integration features.

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What is Document360?

Document360 is a knowledge base software designed to create self-service knowledge bases for customers. It allows users to build various documents like FAQs, user guides, product documentation, and standard operating procedures. The platform caters to editors, writers, reviewers, customers, employees, and developers, making it suitable for various industries such as SaaS, legal, healthcare, and financial services. Document360 offers features like analytics, workflow management, SEO optimization, integration capabilities, a business glossary, and a ticket deflector for content, among others. It optimizes SEO by providing search engine-friendly URLs and ensuring content is optimized for relevant keywords. The platform streamlines workflow management by facilitating structured content creation, review, and publishing processes.

Who created Document360?

Document360 was created to revolutionize the way documentation is created and managed. It serves as a knowledge base software enabling the construction of various documents like FAQs, user guides, product documentation, and standard operating procedures. Launched on October 8, 2023, Document360 was founded by a team dedicated to providing a user-friendly interface with powerful features. The platform caters to editors, writers, reviewers, customers, and developers, making it suitable for various industries including SaaS, legal, healthcare, and financial services.

What is Document360 used for?

SEO Optimization
Workflow Management
FAQ creation
User guides construction
Product documentation support
Integration capabilities
Business glossary included
Ticket deflectors for content
API documentation facilities
Supports diverse industries
Creating and managing case documents, law regulations, guidebooks for the legal sector
Generating medical guidelines, patient information sheets, and procedural documents for the healthcare sector
Assisting in structuring financial procedures, policies, guidelines, and regulatory documentation for the financial sector
Constructing FAQ sections for instant answers to common queries
Assisting in creating product documentation and standard operating procedures
Providing educational tools such as blogs, tutorials, case-study based customer stories, and webinars for user understanding
Enabling integrations with over 120 different platforms
Offering comprehensive analytics for tracking content performance
Facilitating the creation of a business glossary for defining and managing business terminologies
Supporting editors, writers, and reviewers with streamlined content creation and management
Legal sector solutions
Healthcare sector solutions
Financial services solutions
Educational tools provision
API documentation support
Data migration assistance
FAQ section construction
Product documentation and SOPs assistance
Business glossary creation
Create and manage case documents, law regulations, and guidebooks for the legal sector
Generate medical guidelines, patient information sheets, and procedural documents in the healthcare sector
Assist in structuring financial procedures, policies, guidelines, and regulatory documentation for the financial sector
Construct FAQ sections for instant answers to common queries
Assist in creating product documentation and standard operating procedures
Provide support for data migration
Build a business glossary for defining and managing specific business terminologies
Create user guides with embedded multimedia for enhanced user experience
Offer tools for educational purposes such as tutorials, blogs, and case-study based customer stories
Enable a self-service approach with a knowledge base platform

Who is Document360 for?

Editors
Writers
Reviewers
Customers
Employees
Developers
Legal professionals
Heathcare professionals
Financial services professionals
SaaS industries
Legal sector
Healthcare Sector
Financial Services
Technical Writers
Product Owners
Customer support teams

How to use Document360?

To use Document360 effectively, follow these comprehensive steps:

Core Features: Familiarize yourself with Document360's core features including analytics for tracking content performance, workflow management, SEO optimization, and integrations with other platforms.
User Guides & FAQ: Utilize Document360 for creating user guides, FAQ sections, and product documentation. This tool supports workflow management and SEO optimization to enhance content visibility.
Industry Solutions: Understand how Document360 caters to various industries such as legal, healthcare, and financial services. It provides specialized solutions for each sector, aiding in creating and managing industry-specific documentation.
Educational Resources: Explore the educational resources offered by Document360, including blogs, tutorials, webinars, and case-study customer stories. These resources help users maximize the platform's features.
API Documentation: Learn about API documentation in Document360, a feature that allows developers to create structured documentation for APIs. This helps in explaining API functionalities clearly for other developers.
Support & Migration: Familiarize yourself with the support provided by Document360 for data migration and user queries. The tool assists in migrating content, answering product documentation queries, and aiding in smooth transitions.
Payment Options: Understand the billing options offered by Document360. You can choose between monthly and yearly billing, with yearly billing offering a discount. Payment can be made via invoice, bank transfer, or through the online portal.
Private Knowledge Base & Features: Create private Knowledge Bases accessible to restricted readers. Additionally, select additional features as add-ons from a higher plan if needed for your current plan.
Data Storage & Business Glossary: Document360 offers data storage for storing project artifacts and a business glossary feature to define and manage specific business terminologies within the platform.
Tutorials & Resources: Utilize the tutorials provided by Document360 to navigate through features effectively. Access various resources like case-study customer stories and webinars to enhance your understanding of the software.

By following these steps, you can effectively utilize Document360 to create, manage, and optimize your knowledge base for diverse purposes and industries.

Pros

FAQ creation
User guides construction
Product documentation support
Workflow Management
SEO Optimization
Integration capabilities
Business glossary included
Ticket deflectors for content
API documentation facilities
Supports diverse industries
Case-study based customer stories
Informative webinars supply
Various educational tools
Migration requests support

Cons

Limited design customization
No offline access
Complex user interface
High learning curve
No free version
Pricing not transparent
Limited Version History
Inefficient for small teams

Pros

Cons

FAQ creation
User guides construction
Product documentation support
Workflow Management
SEO Optimization
Integration capabilities
Business glossary included
Ticket deflectors for content
API documentation facilities
Supports diverse industries
Case-study based customer stories
Informative webinars supply
Various educational tools
Migration requests support

Limited design customization
No offline access
Complex user interface
High learning curve
No free version
Pricing not transparent
Limited Version History
Inefficient for small teams

Document360 Pricing and plans

Paid plans start at $149/month and include:

Unlimited articles
Articles revision history
Category management
Reusable content snippet
Glossary management
Media Management (Drive)

Document360 FAQs

What is an editor?: An editor is anyone in your project who is assigned a contribution role such as “Owner”, “Editor”, etc., to manage your project.

What is a reader account?: A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.

What is a project?: You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.

What is a workspace?: Document360 allows you to have multiple workspaces for your projects. One of the common use cases for this is to maintain different workspaces for your documentation to support different products or projects. With workspaces, you can organize your content for each product or project separately, without any confusion or clutter.

What is a private Knowledge Base?: Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.

What happens if my credit card transaction fails?: Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.

Do you have monthly and yearly billing options?: Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 33% discount).