DigitalGenius
4.20
0
DigitalGenius automates customer service for ecommerce brands using advanced AI, enhancing support and boosting efficiency.
DigitalGenius Reviews
4.20
Based on 10 reviews
How would you rate DigitalGenius?
What’s your thought?
Svetlana Petrova
January 10, 2025
What do you like most about using DigitalGenius?
The analytics and reporting features are very insightful, allowing us to tailor our customer service approach effectively.
What do you dislike most about using DigitalGenius?
There are occasional glitches in the system, which can hinder our operations, especially during busy hours.
What problems does DigitalGenius help you solve, and how does this benefit you?
It helps us reduce response times drastically, leading to happier customers and less workload on our support team.
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Anwar Zaman
December 20, 2024
What do you like most about using DigitalGenius?
I love how it personalizes customer interactions, making each customer feel valued.
What do you dislike most about using DigitalGenius?
It took some time for us to fully train it on our specific product range.
What problems does DigitalGenius help you solve, and how does this benefit you?
It helps us manage customer inquiries efficiently, leading to a significant increase in satisfaction rates.
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Aisha Khan
December 20, 2024
What do you like most about using DigitalGenius?
The ability to handle inquiries 24/7 has been a game changer for our ecommerce business.
What do you dislike most about using DigitalGenius?
It would be great if the interface were more user-friendly for our non-technical staff.
What problems does DigitalGenius help you solve, and how does this benefit you?
It significantly reduces the workload on our customer service team while maintaining high satisfaction rates.
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Mikhail Sokolov
December 19, 2024
What do you like most about using DigitalGenius?
I’m impressed with how quickly it learns from user interactions and improves over time.
What do you dislike most about using DigitalGenius?
It can be quite resource-heavy, which sometimes slows down other applications we use.
What problems does DigitalGenius help you solve, and how does this benefit you?
It allows us to respond to customer inquiries efficiently, thus enhancing our overall customer satisfaction.
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Marco Rossi
December 13, 2024
What do you like most about using DigitalGenius?
The personalized recommendations feature has really improved our upselling strategies.
What do you dislike most about using DigitalGenius?
Sometimes, the AI doesn’t fully grasp customer intent, leading to miscommunication.
What problems does DigitalGenius help you solve, and how does this benefit you?
It effectively manages repetitive queries, allowing our human agents to focus on more complex issues.
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Liam Hansen
December 3, 2024
What do you like most about using DigitalGenius?
I appreciate the AI's ability to handle basic inquiries effectively, which has saved our team a lot of time.
What do you dislike most about using DigitalGenius?
The AI sometimes struggles with more complex queries and requires human intervention, which reduces its efficiency.
What problems does DigitalGenius help you solve, and how does this benefit you?
It helps in managing high volumes of customer inquiries during peak times, but I wish it could handle more nuanced conversations.
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Nina Kovaleva
November 22, 2024
What do you like most about using DigitalGenius?
The integration with our CRM has been fantastic, providing a holistic view of customer interactions.
What do you dislike most about using DigitalGenius?
It can sometimes provide overly generic responses that don't fully address the customer's needs.
What problems does DigitalGenius help you solve, and how does this benefit you?
It has helped reduce the volume of tickets our team has to manage, allowing them to focus on complex issues.
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Julia Weber
November 22, 2024
What do you like most about using DigitalGenius?
The integration with our existing systems has been seamless, making the transition easy.
What do you dislike most about using DigitalGenius?
Sometimes it misunderstands the context of customer messages, which can lead to incorrect responses.
What problems does DigitalGenius help you solve, and how does this benefit you?
It has streamlined our customer service process significantly, reducing response times and increasing efficiency.
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Fatima Abdul
November 22, 2024
What do you like most about using DigitalGenius?
The conversational AI is quite advanced and makes interactions feel more human-like.
What do you dislike most about using DigitalGenius?
It can be a bit challenging at first to train the AI for specific industry jargon.
What problems does DigitalGenius help you solve, and how does this benefit you?
It has greatly improved our response times and customer satisfaction scores.
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Omar Al-Farsi
November 18, 2024
What do you like most about using DigitalGenius?
The ability to handle multiple inquiries at once is impressive and has improved our efficiency.
What do you dislike most about using DigitalGenius?
Occasionally, the system gets confused with context, especially with follow-up questions.
What problems does DigitalGenius help you solve, and how does this benefit you?
It alleviates the pressure on our support team during busy periods, allowing us to maintain service quality.
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