Chatzap
3.27
0
Chatzap is an AI chatbot widget for 24/7 customer support, task automation, lead collection, and user engagement.
Chatzap Reviews
3.27
Based on 11 reviews
How would you rate Chatzap?
What’s your thought?
Isabella Pereira
January 11, 2025
What do you like most about using Chatzap?
I like that it offers 24/7 support. This really helps in capturing inquiries from international customers at odd hours.
What do you dislike most about using Chatzap?
The response time can be inconsistent. Sometimes it feels like the bot is lagging, which can turn away potential leads.
What problems does Chatzap help you solve, and how does this benefit you?
It allows me to engage with users at any time, but I still have to follow up manually for many inquiries, which affects efficiency.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Renan Barbosa
January 10, 2025
What do you like most about using Chatzap?
The idea of having a 24/7 support system is appealing and seems to be a good concept.
What do you dislike most about using Chatzap?
However, the execution falls short. The chatbot can be frustratingly slow and doesn't always provide accurate answers.
What problems does Chatzap help you solve, and how does this benefit you?
While it does help in answering basic questions, I find myself needing to step in far too often to handle complex issues.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
André Martins
January 2, 2025
What do you like most about using Chatzap?
The setup was fairly easy, and I could tailor the chatbot to my branding without much hassle.
What do you dislike most about using Chatzap?
The chatbot's understanding of user intent is often lacking. It fails to comprehend more nuanced questions, which diminishes the user experience.
What problems does Chatzap help you solve, and how does this benefit you?
While it automates basic queries, I often find myself having to handle the same questions because the bot can't provide satisfactory answers.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Amanda Nunes
December 30, 2024
What do you like most about using Chatzap?
The ability to customize it to match my website's branding is a huge plus. It feels like a part of my business.
What do you dislike most about using Chatzap?
Sometimes the bot provides vague answers. I'd like to see improvements in the AI's ability to provide contextually relevant responses.
What problems does Chatzap help you solve, and how does this benefit you?
Chatzap aids in reducing response times for basic queries, allowing my team to focus on more complex customer interactions.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Felipe Almeida
December 25, 2024
What do you like most about using Chatzap?
The ability to customize the chatbot to fit my website's design is fantastic. It doesn't feel like a generic add-on; it feels integrated.
What do you dislike most about using Chatzap?
Sometimes, the responses can be slow, especially during peak hours. This can lead to user frustration if they are waiting for answers.
What problems does Chatzap help you solve, and how does this benefit you?
It helps in managing customer inquiries outside of business hours. This means I can capture leads even when my team is not available.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Lucas Silva
December 16, 2024
What do you like most about using Chatzap?
I appreciate the ease of setup. It was straightforward to integrate with my website and the customization options allowed me to match the chatbot's appearance to my brand.
What do you dislike most about using Chatzap?
The chatbot sometimes struggles with complex queries. It can provide generic responses that aren't always helpful, which may frustrate users looking for detailed assistance.
What problems does Chatzap help you solve, and how does this benefit you?
Chatzap helps me provide 24/7 customer support, which has reduced the number of missed inquiries. However, I still need to intervene for more complex issues, which doesn't fully relieve my workload.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Tiago Leal
December 8, 2024
What do you like most about using Chatzap?
The user interface is very intuitive, making it easy for anyone on my team to manage the chatbot.
What do you dislike most about using Chatzap?
The AI seems limited in understanding contextual conversations. It often needs clarification on follow-up questions.
What problems does Chatzap help you solve, and how does this benefit you?
It helps with initial customer engagement, but I still have to train it heavily to ensure it can handle the common questions we get.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Cecilia Ribeiro
December 7, 2024
What do you like most about using Chatzap?
I appreciate how easy it is to set up and the live preview feature. It really helps in making adjustments on the fly.
What do you dislike most about using Chatzap?
The AI could use improvements in understanding different dialects and slang, which is a challenge in our region.
What problems does Chatzap help you solve, and how does this benefit you?
It effectively handles routine inquiries, which helps to free up my team to focus on more critical tasks.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Mariana Costa
November 26, 2024
What do you like most about using Chatzap?
I love that it allows me to automate responses for common queries, which saves time and keeps our customers engaged without needing immediate human support.
What do you dislike most about using Chatzap?
It would be great if there were more advanced analytics features. Tracking user interactions could help improve the chatbot's responses.
What problems does Chatzap help you solve, and how does this benefit you?
Chatzap effectively collects leads, allowing me to follow up with potential customers. This has noticeably increased my conversion rates.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Eduardo Melo
November 19, 2024
What do you like most about using Chatzap?
I find the interface user-friendly, making it accessible for my entire team to use.
What do you dislike most about using Chatzap?
However, the chatbot's ability to handle complex queries is limited, which can be a significant drawback.
What problems does Chatzap help you solve, and how does this benefit you?
It helps capture leads efficiently, but we still need manual input for a lot of customer queries.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Gabriel Souza
November 19, 2024
What do you like most about using Chatzap?
I love the lead collection feature. It has significantly improved my follow-up process with potential clients.
What do you dislike most about using Chatzap?
The chatbot's knowledge base requires regular updates. If I forget to update it, the responses can fall short.
What problems does Chatzap help you solve, and how does this benefit you?
It allows me to engage with visitors instantly, which has reduced bounce rates and improved visitor retention on my site.
How would you rate Chatzap?
What’s your thought?
Are you sure you want to delete this item?
Report review
Helpful (0)
Chatzap alternatives
Microsoft Copilot offers AI-driven code suggestions, enhancing developer productivity and streamlining the coding process.
4.82
0