Askmydocs
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AskMyDocs.ai provides instant answers from documentation, integrating with Zendesk and Gitbook for efficient support.
What is Askmydocs?
AskMyDocs.ai is a tool designed to save time and money on customer and employee support by providing precise, instant answers from documentation sources. Users can ask questions and receive answers directly from their documentation through this platform. It is connected to various integrations like Zendesk and Gitbook, allowing users to link, train, and ask questions to access intelligence from these knowledge bases.
Who created Askmydocs?
AskMyDocs was created by an individual named Steve. The platform was launched on July 7, 2023, with a focus on revolutionizing documentation processes through artificial intelligence for efficient, accurate, and accessible documentation management. The company provides various pricing plans to cater to different business sizes, ranging from small businesses to large enterprises, with customization options available under the Enterprise plan.
What is Askmydocs used for?
- Enhancing customer support by providing instant, precise answers from documentation
- Integrating with various platforms like Zendesk, Gitbook, Sitemap, PDF, Slack, and Chatbot
- Turning documents into intelligent resources for quick, accurate responses
- Customizing chatbots and features based on business needs
- Providing a simple pricing structure with free and paid options
- Encouraging user feedback for continual improvements
- Supporting multiple languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
- Offering a free starter plan and enterprise plan with custom features
- Turning PDFs into searchable databases for enhanced usability
- Integrating with various platforms like ReadMe and Docusaurus for future enhancements
- AskMyDocs is used to provide precise and instant answers directly from documents
- Various integrations available with platforms like Zendesk, Gitbook, Slack, etc.
- Transforms documents into intelligent resources for quick and accurate responses
- Enhances customer support by reducing the need for manual intervention
- Platform-agnostic tool ensuring documentation accessibility across platforms
- Offers customization options for embedded chatbots based on specific business needs
- Free and paid pricing plans available to accommodate different business sizes
- Complimentary white-glove setup service for users who prefer assistance
- User feedback encouraged for continuous improvement of the tool
- Plans to integrate with additional platforms in the future
Who is Askmydocs for?
- Customer Support Representatives
- Documentation Managers
- Small Business Owners
- Enterprise businesses
- Customer support
- Documentation Management
- Businesses with heavy reliance on document management
How to use Askmydocs?
To use AskMyDocs, follow these steps:
- Sign up for an account on AskMyDocs.
- Utilize the integrated chat tool to query your documents or integrate with platforms like Zendesk, Gitbook, Sitemap, PDF, Slack, and Chatbot.
- Customize the embedded chatbots and features based on your business needs.
- Opt for the Free Starter plan or choose from the Builder, Innovator, or Enterprise plans based on your requirements.
- For setup, create a datastore, consume documents, ask questions to your docs, and embed the function on necessary platforms.
- Embed the AskMyDocs chatbot into your website by copying the embed code provided on the Chat Bots integration page.
- Provide feedback through the 'Feedback' button on the website to contribute to tool enhancement.
- Enjoy the platform-agnostic feature, allowing easy access to documentation regardless of the platform used.
- Benefit from the tool's multiple language support for enhanced user experience and accessibility.
Pros
- Precise, instant answers
- Various integrations
- Platform-agnostic
- Simple pricing plans
- Free and paid options
- Customization options for chatbots
- White-glove setup service
- Non-interruptive workflow
- User feedback encouraged
- Future integrations planned
- PDF searchable database
- Resource savings calculator
- Free Starter Plan
- Integrates with Zendesk
- Integrates with Gitbook
Cons
- Specific integrations currently limited
- Limited analytics on lower-tier plans
- Custom features only available in enterprise plan
- Unspecified limits for 'custom questions'
- Limited customer support channels mentioned
- Doesn't offer multilingual support
- No support for private documentation
- Setup can require white-glove service
Askmydocs FAQs
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What is AskMyDocs?
- AskMyDocs is an AI-powered tool designed to revolutionize documentation processes by providing efficient, accurate, and accessible documentation. This tool enables users to obtain precise and immediate answers directly from their documents. It is designed to enhance knowledge management and customer support while maintaining ease of use and accessibility.
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How does AskMyDocs work?
- AskMyDocs works by integrating with various platforms such as Zendesk, Gitbook, Sitemap, PDF, Slack, and Chatbot. Users can link, train and ask questions to transform their knowledge bases, repositories, websites, and PDF files into intelligent resources that provide instant and intelligent responses.
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What kind of documents can be integrated into the AskMyDocs tool?
- AskMyDocs can be integrated with various types of documents including Zendesk or Gitbook knowledge bases, Sitemap, PDF files, Slack, and Chatbot. The tool aims to turn these documents into intelligent, searchable databases to provide quick and accurate responses to users' inquiries.
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How does AskMyDocs ensure accuracy in its responses?
- AskMyDocs ensures accuracy in its responses through the process of linking, training, and the ability to ask its integrated systems. By transforming repositories, knowledge bases, websites, and PDF files into intelligent resources, AskMyDocs can provide instant and precise responses by extracting the right information from relevant documents.
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Which platforms does AskMyDocs integrate with?
- AskMyDocs currently integrates with Zendesk, Gitbook, Sitemap, PDF, Slack, and its own Chatbot. Plans are also in place to integrate more platforms like ReadMe and Docusaurus in the future.
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What sort of customization does AskMyDocs offer?
- AskMyDocs offers customization options for its embedded chatbots and features based on specific business needs, although custom features are only available under the enterprise pricing plan.
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How easy is it to set up AskMyDocs?
- Setting up AskMyDocs is straightforward. Users can create a free account or opt for a complimentary 30-minute white-glove service to facilitate the setup process, which involves creating a datastore, consuming documents, asking questions to your docs, and embedding the function onto the necessary platforms.
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What is the significance of AskMyDocs chatbot feature?
- The chatbot feature of AskMyDocs enables customers to ask AI instead of reaching out to the support team. Accessible directly from the website, it quickly provides precise answers straight from the documentation, making information extraction effortless and improving the overall user experience.
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