Answerai
4.42
0
AnswerAI provides 24/7 AI-powered customer support, integrating with Shopify, matching brand voice, with a free trial.
Answerai Reviews
4.42
Based on 12 reviews
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Imran Raza
January 6, 2025
What do you like most about using Answerai?
The fact that it can learn from past interactions and improve over time is remarkable; it’s like having another team member.
What do you dislike most about using Answerai?
Occasionally, the AI struggles with more complex queries, but it’s improving with each update.
What problems does Answerai help you solve, and how does this benefit you?
It handles 90% of our customer service inquiries, which allows my staff to focus on enhancing our product offerings.
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Bilal Chaudhry
December 28, 2024
What do you like most about using Answerai?
The responsiveness of the AI is outstanding; it handles queries quickly and efficiently.
What do you dislike most about using Answerai?
Sometimes, the AI's responses can be a bit generic, lacking the personalization I would like.
What problems does Answerai help you solve, and how does this benefit you?
It alleviates the pressure on our customer service team, allowing them to focus on resolving more complicated issues.
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Tahira Mehmood
December 22, 2024
What do you like most about using Answerai?
The AI’s ability to retrieve information instantly from our knowledge base is incredibly helpful.
What do you dislike most about using Answerai?
It sometimes struggles with understanding certain jargon specific to our industry.
What problems does Answerai help you solve, and how does this benefit you?
It effectively reduces response times for common inquiries, enhancing customer satisfaction.
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Zain Iqbal
December 20, 2024
What do you like most about using Answerai?
The AI's ability to learn from previous conversations is impressive; it tailors its responses to better fit our customers' needs.
What do you dislike most about using Answerai?
There are rare occasions where it misunderstands a question, but that’s improving with updates.
What problems does Answerai help you solve, and how does this benefit you?
It allows us to provide timely support, which has improved our customer satisfaction ratings significantly.
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Ayesha Naseem
December 20, 2024
What do you like most about using Answerai?
The integration with our existing systems was quick and hassle-free, which saved us a lot of time.
What do you dislike most about using Answerai?
It can sometimes feel limited in understanding complex inquiries, but it’s generally reliable.
What problems does Answerai help you solve, and how does this benefit you?
It resolves most of our customer queries, allowing us to focus on strategic tasks that drive the business forward.
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Faisal Zafar
December 18, 2024
What do you like most about using Answerai?
The learning capability of this AI is impressive; it adapts to our customers' needs over time.
What do you dislike most about using Answerai?
Occasionally, it takes a bit longer to respond during peak hours, which can be inconvenient.
What problems does Answerai help you solve, and how does this benefit you?
It alleviates the workload on our human agents, allowing us to provide better service overall.
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Nadia Siddiqui
December 16, 2024
What do you like most about using Answerai?
I love its ability to provide instant answers from our knowledge base, which improves response time dramatically.
What do you dislike most about using Answerai?
The initial setup took longer than I expected, especially when training the AI to understand our specific queries.
What problems does Answerai help you solve, and how does this benefit you?
It resolves common customer support issues quickly, reducing the number of repetitive questions my team has to handle.
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Omer Farooq
December 12, 2024
What do you like most about using Answerai?
Its ability to seamlessly integrate with Shopify is a game-changer for managing orders and inquiries.
What do you dislike most about using Answerai?
I’ve noticed some occasional bugs during peak times that slow down response times.
What problems does Answerai help you solve, and how does this benefit you?
It reduces the number of repetitive questions my team has to answer, allowing them to provide better service for more complex issues.
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Kareem Mohammed
December 11, 2024
What do you like most about using Answerai?
I like that it can support multiple languages, which is crucial for our diverse customer base.
What do you dislike most about using Answerai?
There are times when it requires manual intervention, which can be frustrating.
What problems does Answerai help you solve, and how does this benefit you?
It helps streamline customer interactions, reducing wait times and improving overall customer experience.
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Arif Khan
November 30, 2024
What do you like most about using Answerai?
I appreciate that AnswerAI can operate 24/7, which means my customers can get support at any time.
What do you dislike most about using Answerai?
The integration with Shopify could be smoother; sometimes order queries take longer to process than expected.
What problems does Answerai help you solve, and how does this benefit you?
It significantly reduces the workload on my team by handling common inquiries, but I wish it could handle more complex queries effectively.
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Fatima Ali
November 26, 2024
What do you like most about using Answerai?
The customization options for matching our brand's voice is fantastic. It feels like I'm having a real conversation with my customers.
What do you dislike most about using Answerai?
Sometimes, the AI doesn't understand the nuances of certain questions, which can lead to less accurate responses.
What problems does Answerai help you solve, and how does this benefit you?
It helps in managing customer inquiries efficiently, allowing my support team to focus on more complex tasks, which increases overall productivity.
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Sana Jabbar
November 24, 2024
What do you like most about using Answerai?
The free trial was a huge plus! It allowed me to evaluate its effectiveness without any risk.
What do you dislike most about using Answerai?
The user interface could be more intuitive; it took a bit of time to navigate through all the settings.
What problems does Answerai help you solve, and how does this benefit you?
It significantly cuts down response times for customer inquiries, leading to higher customer satisfaction and retention rates.
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