AI Answers By Cohere
2.80
0
Cohere.io automates customer support by resolving up to 60% of tickets and providing personalized, accurate responses.
AI Answers By Cohere Reviews
2.80
Based on 5 reviews
How would you rate AI Answers By Cohere?
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Amira Tan
January 14, 2025
What do you like most about using AI Answers By Cohere?
The concept of automating customer support is appealing, and I appreciate the idea of reducing response times for tickets.
What do you dislike most about using AI Answers By Cohere?
The actual implementation has been disappointing. The AI often misunderstands customer inquiries, leading to inaccurate responses.
What problems does AI Answers By Cohere help you solve, and how does this benefit you?
It attempts to reduce the workload on support agents, but the inaccuracies often require additional follow-ups, negating the intended efficiency.
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Siti Rahman
January 11, 2025
What do you like most about using AI Answers By Cohere?
The integration with existing support resources is smooth, making it easier to get started.
What do you dislike most about using AI Answers By Cohere?
It sometimes struggles with understanding nuanced queries, which can lead to frustration for our customers.
What problems does AI Answers By Cohere help you solve, and how does this benefit you?
It automates standard queries, allowing our team to focus on more complex issues and improving response time overall.
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Jia Lee
December 21, 2024
What do you like most about using AI Answers By Cohere?
I really appreciate how it can resolve simple tickets quickly, which frees up our agents for more complicated issues.
What do you dislike most about using AI Answers By Cohere?
Sometimes the answers can be a bit generic and may not fully address the customer's specific situation.
What problems does AI Answers By Cohere help you solve, and how does this benefit you?
It helps reduce the volume of tickets that need to be handled by agents, which improves overall efficiency.
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Min Chong
December 7, 2024
What do you like most about using AI Answers By Cohere?
I appreciate the potential it has to automate ticket resolution.
What do you dislike most about using AI Answers By Cohere?
The AI frequently fails to provide accurate or relevant responses, which can lead to customer dissatisfaction.
What problems does AI Answers By Cohere help you solve, and how does this benefit you?
Unfortunately, it hasn’t helped much. Instead of reducing our workload, we find ourselves spending more time correcting its mistakes.
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Ravi Nair
December 1, 2024
What do you like most about using AI Answers By Cohere?
I like the cobrowsing feature, as it allows for some level of visual assistance, which can be quite helpful.
What do you dislike most about using AI Answers By Cohere?
The AI struggles with contextual understanding, resulting in responses that sometimes miss the mark.
What problems does AI Answers By Cohere help you solve, and how does this benefit you?
It can handle basic queries, but complex issues still require human intervention, limiting its efficiency.
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