AI Business Tools

SiteGuide is an innovative tool designed to empower website owners in improving visitor engagement and providing instant assistance to their audience. This AI-driven solution is more than a typical chatbot; it's specifically trained on website content to offer accurate and voice-operated guidance to visitors, helping them find exactly what they are looking for on the website. SiteGuide addresses common online browsing challenges faced by people such as older adults, individuals not confident with technology, and those with visual or learning differences, increasing accessibility and widening market outreach. It also provides insights into customer queries, revealing content gaps and opportunities for optimizing websites for better sales conversions. Easy to integrate with a simple line of code, SiteGuide is compatible with Wix websites and ensures websites are equipped to meet and exceed visitor expectations 24/7.

ZenCall is a business tool that offers a unique AI solution designed to handle incoming calls when users are busy or unavailable. Users can forward their calls to ZenCall, and the advanced AI will manage the calls based on personalized setups. ZenCall provides coverage in a wide range of countries and supports multiple languages to cater to diverse business needs. Some key features of ZenCall include call forwarding to AI agents, instant call notifications with transcriptions, unlimited prompt tests to enhance AI conversation abilities, link-sharing via text for transactions, and the ability to retain existing business phone numbers. Overall, ZenCall aims to empower users to manage calls with AI efficiency, ensuring that missed opportunities become a thing of the past.

Scout is an all-in-one sales prospecting platform designed to streamline B2B prospecting processes. It allows users to import leads from LinkedIn, provides accurate contact information, offers AI-powered email personalization, and includes a Chrome extension for easy lead gathering from LinkedIn. Scout ensures 99% accuracy in the contact information it provides and updates contact information in real time. The AI in Scout helps personalize emails by customizing the most time-consuming parts while giving users access to hundreds of data points for personalization and control over email structure through Smart Templates. Scout offers a free trial and integrates with LinkedIn to import leads directly from the platform. It is designed to be user-friendly and streamlines various aspects of sales prospecting, such as lead importation, contact information search, and email personalization with AI, making it a valuable tool for sales teams to optimize their prospecting practices.

Userdesk is a platform that enables businesses to create personalized AI-powered support ChatBots easily and efficiently. This innovative solution allows users to build a support assistant trained on specific data, ensuring tailored responses aligned with the business's unique needs and customer service requirements. By utilizing Userdesk, businesses can enhance their support operations, offer real-time solutions to customer inquiries, and customize the ChatBot to align with brand voice and protocols. The platform facilitates seamless integration with existing customer support operations, providing a smarter, more responsive, and consistent approach to customer support.

Key features of Userdesk include a customizable AI ChatBot, data training for personalized interactions, real-time support for immediate responses to inquiries, seamless integration with existing systems, and enhanced customer experience for improved satisfaction. The platform also supports multi-language capabilities, 24/7 support, auto-sync with updated data, and provides valuable visitor insights for a better understanding of customer needs. Additionally, Userdesk integrates with various tools and platforms, offering flexibility and efficiency in deploying AI ChatBots for customer support.

Boost.ai is an end-to-end conversational AI platform tailored for enterprises, aiming to enhance customer self-service rates and satisfaction. It leverages AI-powered chat and voice bot solutions for automation purposes. Boost.ai incorporates large language models for precise intent matching, chat and voice call automation, and offers industry-specific solutions including internal support, financial services, insurance, telecom, and public sector enterprises. The platform stands out for its hybrid NLU technology, cost-effective intent matching, and effective enterprise integrations, enabling organizations to handle extensive user interactions efficiently.

Sage AI by Braze is a tool designed to optimize and automate customer engagement. It offers features such as behavior-based automation, predictive tools, A/B testing, data activation, journey orchestration, cross-channel messaging, and analytics. This tool is versatile, evolving, and tailored to cater to various industries including Financial Services, Media & Entertainment, On Demand, Retail & Ecommerce, and Travel & Hospitality.

Behavior-based automation in Sage AI by Braze is enabled through sophisticated learning algorithms that analyze customer behavior patterns and react in real-time, ensuring targeted and relevant communication. The data activation feature simplifies data management by allowing users to collect, unify, and activate data from any source, without complex processes.

Moreover, Sage AI by Braze contributes to customer journey orchestration by helping users create and manage personalized customer journeys, automating the delivery of content and messages across channels and different stages of the customer journey. Additionally, it provides potent analytics to uncover insights, analyze performance, and identify winning strategies for businesses to make informed, data-driven decisions.

In summary, Sage AI by Braze is a powerful tool that aids in enhancing customer engagement and improving services across various industries through its advanced features and capabilities.

A2O Corpus is a generative AI-powered chatbot solution designed for enterprise use. It harnesses the capabilities of Large Language Models (LLMs) to enhance the customer and employee experience by providing prompt and accurate responses to user queries in a chat format. A2O Corpus can retrieve answers and analytics from various data sources such as PDFs, documents, websites, CSVs, and databases. It also offers Generative AI-powered Insight for exploring and analyzing data in a user-friendly manner, supporting natural language queries and providing intuitive analysis for decision-making. The tool simplifies the introduction of AI into businesses, enabling teams to achieve more in less time and with less effort.

Datazom is a company that builds customized AI assistants to help businesses scale and grow. They offer services such as a Sneakers Shopping Assistant and a Data Analysis App, both powered by artificial intelligence technology.

Deepform is a customer feedback portal software designed to assist software teams in capturing, organizing, and analyzing product feedback in one centralized location. It facilitates the process of building products that are well-received by customers by providing a platform for customers to share ideas, vote on features, and engage in discussions. Deepform works by providing a customer-facing portal where customers can submit ideas, vote on existing ideas, and comment on them. The software team can then review this feedback, make decisions on the next steps, and keep customers updated on the status of various feature ideas. Through the analysis of feedback, votes, and discussions, Deepform helps teams identify trends, popular requests, and areas for improvement, guiding product development and enabling the prioritization of features with the most impact.

Kraftful is an innovative AI-powered platform categorized under business tools. It provides in-depth analysis of user feedback to help businesses understand the needs and preferences of their users. By leveraging advanced AI algorithms, Kraftful enables companies to gain valuable insights into customer sentiments, allowing them to optimize their product development lifecycle. The platform offers tools such as sentiment analysis, tracking customer sentiments in real-time, and generating actionable insights from user feedback. Through Kraftful, businesses can make informed, data-driven decisions to enhance their product development process, prioritize features, and improve the overall user experience, leading to increased customer satisfaction and loyalty.

Arbor is a cutting-edge platform that serves as the world's most accurate carbon accounting platform, focusing on carbon measurement and reporting for businesses and organizations. It provides a combination of proprietary climate data and client information to calculate carbon impacts of products, assets, and supply chains with precision. Arbor aims to make carbon accounting easy by streamlining the process and offering comprehensive insights for users to quantify their carbon emissions effectively. The platform is designed with user-friendliness at its core, providing seamless access to region-specific datasets and enabling users to zero in on impactful areas with precision through hotspot analysis. Arbor also offers features like data collection, integrations with essential platforms, and detailed sustainability reporting to help businesses optimize their environmental impact reduction strategies. Overall, Arbor is dedicated to providing accurate and efficient carbon measurement solutions to help businesses understand and decrease their carbon footprint.

Customer Service Management (CSM) on ServiceNow is a powerful platform tailored to enhance customer service operations. By leveraging advanced AI technology, CSM aims to elevate customer satisfaction levels while effectively managing operational costs. This platform enables businesses to provide real-time information to agents, facilitating prompt issue resolution and ultimately leading to increased customer happiness. CSM integrates diverse applications and features, ranging from self-service portals with knowledge bases to workforce optimization tools for efficient team management. The incorporation of process mining and predictive intelligence serves to refine workflow processes and tasks. ServiceNow's Now Platform® serves as the central component of CSM, offering a unified system to automate business processes, streamline operations, and enhance scalability. Implementing CSM not only optimizes service processes but also allows for comprehensive customer experience management, positively impacting the overall business performance.

Key Features of CSM on ServiceNow:

1. Self-Service Capabilities: Access an integrated portal for knowledge service catalogs and powered chatbots.

2. Workforce Optimization: Gain insight into agent scheduling and performance in real-time.

3. Process Mining: Optimize work processes by enhancing process flows.

4. Predictive Intelligence: Improve daily workflows through machine learning capabilities.

5. Virtual Agents: Utilize intelligent chatbots proficient in understanding common human language for quick issue resolution.

By embracing CSM on ServiceNow, businesses can enhance their customer service processes, combine services with other products, and create a holistic customer experience platform, ultimately improving operational efficiency and profitability.

Source: CSM on ServiceNow document.

ThoughtSpot Sage is an AI-powered analytics tool that combines GPT's natural language processing and generative AI capabilities with ThoughtSpot's patented search technology to provide accurate results. This tool allows users to interact with the system using natural language queries or commands in plain English and receive relevant and precise responses. ThoughtSpot Sage aims to revolutionize how users interact with data and extract insights from it in various industries or fields where data analysis is required.

Journey AI by TheyDo is a platform designed to assist enterprises in managing customer journeys efficiently. By utilizing text-based research, such as customer feedback from various sources like surveys and sticky notes, Journey AI creates unbiased journey maps swiftly, reducing mapping time significantly. This tool enables users to make customer-centric decisions by analyzing masses of customer research rapidly, facilitating outside-in decision-making with customer insights at the forefront. It also offers features like real-time data updates, continuous map updates, and the identification of high potential problem areas, all while ensuring the security and privacy of customer data stored and processed within the European Union.

SupportAgent.ai is an AI-powered drafting tool for Help Scout conversations. Founded in early 2023 by Thomas Petracco, SupportAgent.ai was later acquired by Help Scout in September 2023. This tool provides best-in-class support 24x6, upgraded data security, privacy, and compliance standards, and the convenience of billing directly from Help Scout. While SupportAgent AI features are not yet HIPAA compliant and billed separately, Help Scout is actively working on integrating SupportAgent AI into their business to enhance the overall customer experience.