Servicenow
4.45
0
Enhances customer service with AI tools, self-service, agent productivity, and automation using ServiceNow's CSM platform.
Servicenow Reviews
4.45
Based on 11 reviews
How would you rate Servicenow?
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Ethan Reed
January 11, 2025
What do you like most about using Servicenow?
The self-service portal is incredibly user-friendly. It allows our customers to find solutions quickly without needing to contact support. The AI-driven chatbots are efficient in resolving common queries, which greatly reduces the workload on our agents.
What do you dislike most about using Servicenow?
The initial setup can be quite complex, and it took some time to integrate with our existing systems. However, once it's up and running, it performs excellently.
What problems does Servicenow help you solve, and how does this benefit you?
Servicenow streamlines our customer service operations. It helps us manage ticketing efficiently, reduces response times, and provides insights into agent performance, which ultimately enhances customer satisfaction.
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Mats Nakamura
January 3, 2025
What do you like most about using Servicenow?
The AI capabilities are robust, making it easier to predict customer needs and enhance service delivery.
What do you dislike most about using Servicenow?
Sometimes, the system can feel slow during heavy usage periods, which can affect response times.
What problems does Servicenow help you solve, and how does this benefit you?
It effectively manages our customer inquiries and automates responses, allowing our agents to focus on more complex issues.
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Haruto Tanaka
December 27, 2024
What do you like most about using Servicenow?
The virtual agent feature is fantastic. It can handle inquiries in natural language, which makes it easier for customers to interact with the system.
What do you dislike most about using Servicenow?
Sometimes the response time for the system can lag during peak hours.
What problems does Servicenow help you solve, and how does this benefit you?
It reduces the number of tickets that reach our support team by resolving issues through the self-service portal, which increases our team's efficiency.
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Lotte Jansen
December 27, 2024
What do you like most about using Servicenow?
I love the integration capabilities with other tools we use. It centralizes our processes and enhances collaboration across departments.
What do you dislike most about using Servicenow?
The interface can feel a bit overwhelming at first glance, but it becomes easier to navigate after some time.
What problems does Servicenow help you solve, and how does this benefit you?
Servicenow helps us manage customer relationships more effectively, enabling our agents to respond to inquiries with relevant information quickly, which boosts overall customer satisfaction.
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Oliver Smith
December 25, 2024
What do you like most about using Servicenow?
The automation features significantly enhance agent productivity by handling routine tasks, allowing them to focus on more complex issues.
What do you dislike most about using Servicenow?
The pricing can be a bit high for smaller businesses, making it less accessible for all.
What problems does Servicenow help you solve, and how does this benefit you?
It helps us manage and track customer service requests efficiently, leading to quicker resolutions and higher customer satisfaction levels.
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Sanjay Kumar
December 14, 2024
What do you like most about using Servicenow?
The predictive intelligence feature is impressive. It helps us anticipate issues before they escalate, allowing us to be proactive rather than reactive in our service approach.
What do you dislike most about using Servicenow?
Sometimes, the learning curve for new users can be steep. Training is essential to maximize the platform’s capabilities.
What problems does Servicenow help you solve, and how does this benefit you?
It resolves the challenge of managing large volumes of customer inquiries. By automating responses and providing a robust self-service option, we have significantly cut down on operational costs while improving service delivery.
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Aisha Bashir
December 12, 2024
What do you like most about using Servicenow?
I appreciate the comprehensive reporting features that help track performance and identify areas for improvement.
What do you dislike most about using Servicenow?
The complexity of some features can be challenging for new users, requiring additional training sessions.
What problems does Servicenow help you solve, and how does this benefit you?
It helps streamline our ticketing process, resulting in faster service times and happier customers.
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Isabella Adams
December 6, 2024
What do you like most about using Servicenow?
The easy-to-use dashboard provides all the necessary metrics and insights at a glance, which helps in making informed decisions quickly.
What do you dislike most about using Servicenow?
It can be quite resource-intensive, and we had to upgrade our infrastructure to support it fully.
What problems does Servicenow help you solve, and how does this benefit you?
It has drastically reduced the time it takes to resolve customer queries, which has led to higher customer retention rates.
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Lucas Muller
December 3, 2024
What do you like most about using Servicenow?
The integration with other systems is seamless, making it easy to consolidate our customer service efforts across various platforms.
What do you dislike most about using Servicenow?
There are so many features that it can be overwhelming at first, but training helps mitigate that.
What problems does Servicenow help you solve, and how does this benefit you?
Servicenow allows us to have a 360-degree view of customer interactions, which improves our response quality and efficiency.
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Fatima Akhtar
December 1, 2024
What do you like most about using Servicenow?
The process mining capabilities are a game changer. They help us identify bottlenecks in our workflows and improve overall efficiency.
What do you dislike most about using Servicenow?
The customer support could be better. Sometimes it takes longer to get responses to technical queries.
What problems does Servicenow help you solve, and how does this benefit you?
It streamlines our customer service operations, allowing us to handle requests more efficiently and improve customer satisfaction.
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Sofia Fernandes
November 29, 2024
What do you like most about using Servicenow?
The self-service capabilities really empower our customers to solve their issues independently, which saves us time and resources.
What do you dislike most about using Servicenow?
The user interface, while functional, could use some modernization to enhance user experience.
What problems does Servicenow help you solve, and how does this benefit you?
It helps streamline our customer support processes and improves overall response times, leading to better customer satisfaction.
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