Relay.app
4.57
0
Relay.app automates workflows with AI, human judgment steps, and team collaboration, integrating with popular platforms.
What is Relay.app?
Relay.app is an automation tool that offers a unique "Human-In-The-Loop" functionality, allowing companies to include manual steps that provide unique judgment, context, and perspective in workflows. This feature sets it apart from other automation tools on the market and enables users to add a personal touch to outgoing communications.
Relay.app goes beyond simple trigger and action-based automation by combining AI assistance, human-in-the-loop collaboration, and a multiplayer experience. Users can incorporate AI assistance in workflows without the need for prompts, involve humans in the loop for certain tasks, and build collaborative playbooks with assigned roles for team members. The tool integrates deeply with popular platforms like Airtable, Calendly, Gmail, Salesforce, and Slack, offering seamless collaboration and automation across multiple tools.
Who created Relay.app?
Relay.app was created by Benjamin Borowski. The company was launched on April 26, 2023. Relay.app stands out in the market due to its unique Human-In-The-Loop functionality, allowing for the inclusion of manual steps that add judgment and context to the automation process.
What is Relay.app used for?
- Summarize feedback
- Add AI assistance to workflows without prompts
- Generate content for templated messages
- Extract information from emails
- Classify support tickets
- Involve humans in workflows with human-in-the-loop collaboration
- Review and approve critical automations before execution
- Personalize outgoing communications
- Build collaborative playbooks with a multiplayer experience
- Seamless collaboration and automation across multiple platforms
- AI assistance for workflow automation
- Human-in-the-loop collaboration
- Multiplayer experience for collaborative playbooks
- Content generation for templated messages
- Extracting information from emails
- Summarizing feedback
- Classifying support tickets
- Adding personal touch to outgoing communications
- Saving time and improving processes
- Reducing manual tasks
- Automated waitlist collection and replying process
- Usage of GPT in workflow for parsing replies and saving them into a database
- Testing automation of tasks
- Integration with essential apps
- Human-in-the-loop functionality
- Building operationalized SOPs with teams
- Improving processes and saving time
- Building collaborative playbooks
- Adding AI assistance to workflows
- Generating content for templated messages
- Automating content generation for messages
- Involving humans in the automation process
- Collaborative playbook building
- Assigning roles to team members for task delegation
- Deep integration with popular tools like Airtable, Gmail, Slack, etc.
- Saving time and improving processes for fast-growing companies
- Automate more work with AI assistance and human-in-the-loop collaboration
- Summarize feedback and classify support tickets
- Involve humans in the loop for certain workflows
- Build collaborative playbooks
- Assign roles to team members for task delegation
- Integrate deeply with popular tools like Airtable, Calendly, Gmail, Salesforce, etc.
- Save time and improve processes for fast-growing companies
- Add AI assistance to any workflow without the need for prompts
- Involve humans in the loop for workflows
- Review and approve critical automations before executing
- Collaborate through multiplayer playbooks
- Assign roles to delegate tasks within the team
- Integrate deeply with popular tools like Airtable, Calendly, Gmail, Salesforce, and Slack
Who is Relay.app for?
- Customer success
- Customer support
- Founders
- HR
- Marketing
- Sales
- Skyflow
- Cometa
- Fix Security
- VCU
- Small business owner
- Team member
- Organization with specific requirements
- Automation Specialist
- Team leader
- Marketer
- Sales Representative
- HR professional
How to use Relay.app?
Relay.app is a comprehensive workflow automation tool that combines AI assistance, human-in-the-loop collaboration, and a multiplayer experience to streamline work processes effectively. To begin using Relay.app, follow these steps:
- Sign Up: Start by signing up for a free trial on the Relay.app website.
- Create Workflows: Utilize Relay.app to automate tasks such as generating content, extracting information from emails, summarizing feedback, and classifying support tickets.
- Human-In-The-Loop Functionality: Take advantage of the Human-In-The-Loop feature to add manual steps for unique judgment and perspective.
- Collaborative Playbooks: Engage in a multiplayer experience by assigning roles to team members for collaborative playbook creation and execution.
- Integrations: Benefit from deep integrations with popular tools like Airtable, Calendly, Gmail, Google Calendar, Google Docs, Salesforce, and Slack for seamless collaboration.
- Custom Plans: Explore different plans tailored to various team sizes and automation needs, with options to scale up or down as required.
- Customer Support: Reach out to Relay.app's support team via email for assistance, with prompt responses and resolution times.
- Enterprise Options: For custom integrations, specific security needs, or large teams requiring ongoing support, inquire about Enterprise-level contracts.
By following these steps, users can maximize the capabilities of Relay.app and enhance their workflow automation experience.
Pros
- AI assistance to any workflow without the need for prompts
- Ability to discuss custom agreements for specific needs
- Outstanding customer support with speedy response times
- Constantly adding new integrations to meet customer needs
- Integration with almost every tool used by customers
- Fast and helpful customer support
- Easy to change plans based on automation and seat needs
- Generous plans for teams of every size
- Frictionless experience of human-in-the-loop workflows
- Significant time reductions in manual tasks reported by users
Cons
- No cons or negative feedback found in the provided documents
- No specific cons or negative feedback identified in the provided document.
Relay.app Pricing and plans
Paid plans start at $9/month and include:
- 2 users
- 200 steps / month
- Email support
- All features are included in every plan
- App integrations
- Human-in-the-Loop steps
Relay.app FAQs
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Which plan is best for me and my team?
- Relay.app has generous plans for teams of every size. If you’re not sure where to start, just sign up for the Free plan to get started. The Professional plan is great for 1–2 teammates using up to 10k automations per month. If you need to collaborate with more than one teammate or require more automations, try the Team plan, which allows for 25k automations per month and as many seats as needed. For organizations with specific requirements, such as custom integrations or a large team in need of ongoing support, an Enterprise plan may be suitable.
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What counts as a seat?
- A seat is required for each person in your Relay.app workspace who needs to edit workflows, run automations using their credentials, and complete human-in-the-loop actions. Recipients of emails and messages from email and Slack automations are not included in the seat count.
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What counts as a step?
- Any successfully completed step in a workflow is considered a step. For example, actions automated in other tools, like adding to a Notion database or sending a Slack message, count as steps upon successful completion.
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Does checking or polling for new data count as an automation?
- No, checking or polling for new data (e.g., changes to a Salesforce deal or additions to a Google Drive folder) does not count as an automation. Only actions successfully completed on your behalf are considered automations.
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What happens if I go over the automation limits?
- If you consistently exceed your plan's automation limits, Relay.app will reach out to discuss whether your current plan is suitable for your needs.
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How many integrations does Relay.app support?
- Relay.app currently integrates with over 100 apps and continuously adds new integrations. If there's a specific app your team requires, you can request it at [email protected]. All plans provide access to the same integrations, and additional integrations can be requested without extra charges.
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Which integrations are included in each plan?
- All plans offer access to the same integrations without any additional charges. For certain integrations, paid plans offer faster polling times than the free plan.
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How do I get support?
- Relay.app provides exceptional customer support with quick response times. The team aims to respond to customers within 24 hours or less and resolve minor issues within 48 hours.
Get started with Relay.app
Relay.app reviews
Aiden Murphy
January 13, 2025
What do you like most about using Relay.app?
I love the Human-In-The-Loop feature. It allows my team to add personalized insights to our automated workflows, which enhances communication with our clients.
What do you dislike most about using Relay.app?
Sometimes the setup can be a bit complex, especially when integrating with multiple platforms like Salesforce and Slack.
What problems does Relay.app help you solve, and how does this benefit you?
Relay.app helps streamline our communication processes, saving us time while ensuring that our messages still retain a human touch. This has improved our response times and client satisfaction significantly.
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Lila Patel
January 24, 2025
What do you like most about using Relay.app?
The collaboration features are fantastic! Being able to assign roles and responsibilities has made our projects more efficient and organized.
What do you dislike most about using Relay.app?
The initial learning curve was a bit steep, particularly for team members who are not tech-savvy.
What problems does Relay.app help you solve, and how does this benefit you?
Relay.app addresses our workflow bottlenecks by automating routine tasks while allowing critical decisions to be made by team members. This has significantly boosted our productivity.
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Hugo López
February 16, 2025
What do you like most about using Relay.app?
The seamless integration with tools like Gmail and Calendly has made scheduling and communication so much easier for our team.
What do you dislike most about using Relay.app?
It can be overwhelming at first because of the numerous features available. A more guided onboarding process would be helpful.
What problems does Relay.app help you solve, and how does this benefit you?
It helps us automate repetitive tasks while ensuring that essential human input is included. This balance has allowed us to maintain high-quality client interactions.
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