Relay.app

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Relay.app automates workflows with AI, human judgment steps, and team collaboration, integrating with popular platforms.

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What is Relay.app?

Relay.app is an automation tool that offers a unique "Human-In-The-Loop" functionality, allowing companies to include manual steps that provide unique judgment, context, and perspective in workflows. This feature sets it apart from other automation tools on the market and enables users to add a personal touch to outgoing communications.

Relay.app goes beyond simple trigger and action-based automation by combining AI assistance, human-in-the-loop collaboration, and a multiplayer experience. Users can incorporate AI assistance in workflows without the need for prompts, involve humans in the loop for certain tasks, and build collaborative playbooks with assigned roles for team members. The tool integrates deeply with popular platforms like Airtable, Calendly, Gmail, Salesforce, and Slack, offering seamless collaboration and automation across multiple tools.

Who created Relay.app?

Relay.app was created by Benjamin Borowski. The company was launched on April 26, 2023. Relay.app stands out in the market due to its unique Human-In-The-Loop functionality, allowing for the inclusion of manual steps that add judgment and context to the automation process.

What is Relay.app used for?

Summarize feedback
Add AI assistance to workflows without prompts
Generate content for templated messages
Extract information from emails
Classify support tickets
Involve humans in workflows with human-in-the-loop collaboration
Review and approve critical automations before execution
Personalize outgoing communications
Build collaborative playbooks with a multiplayer experience
Seamless collaboration and automation across multiple platforms
AI assistance for workflow automation
Human-in-the-loop collaboration
Multiplayer experience for collaborative playbooks
Content generation for templated messages
Extracting information from emails
Summarizing feedback
Classifying support tickets
Adding personal touch to outgoing communications
Saving time and improving processes
Reducing manual tasks
Automated waitlist collection and replying process
Usage of GPT in workflow for parsing replies and saving them into a database
Testing automation of tasks
Integration with essential apps
Human-in-the-loop functionality
Building operationalized SOPs with teams
Improving processes and saving time
Building collaborative playbooks
Adding AI assistance to workflows
Generating content for templated messages
Automating content generation for messages
Involving humans in the automation process
Collaborative playbook building
Assigning roles to team members for task delegation
Deep integration with popular tools like Airtable, Gmail, Slack, etc.
Saving time and improving processes for fast-growing companies
Automate more work with AI assistance and human-in-the-loop collaboration
Summarize feedback and classify support tickets
Involve humans in the loop for certain workflows
Build collaborative playbooks
Assign roles to team members for task delegation
Integrate deeply with popular tools like Airtable, Calendly, Gmail, Salesforce, etc.
Save time and improve processes for fast-growing companies
Add AI assistance to any workflow without the need for prompts
Involve humans in the loop for workflows
Review and approve critical automations before executing
Collaborate through multiplayer playbooks
Assign roles to delegate tasks within the team
Integrate deeply with popular tools like Airtable, Calendly, Gmail, Salesforce, and Slack

Who is Relay.app for?

Customer success
Customer support
Founders
HR
Marketing
Sales
Skyflow
Cometa
Fix Security
VCU
Small business owner
Team member
Organization with specific requirements
Automation Specialist
Team leader
Marketer
Sales Representative
HR professional

How to use Relay.app?

Relay.app is a comprehensive workflow automation tool that combines AI assistance, human-in-the-loop collaboration, and a multiplayer experience to streamline work processes effectively. To begin using Relay.app, follow these steps:

Sign Up: Start by signing up for a free trial on the Relay.app website.
Create Workflows: Utilize Relay.app to automate tasks such as generating content, extracting information from emails, summarizing feedback, and classifying support tickets.
Human-In-The-Loop Functionality: Take advantage of the Human-In-The-Loop feature to add manual steps for unique judgment and perspective.
Collaborative Playbooks: Engage in a multiplayer experience by assigning roles to team members for collaborative playbook creation and execution.
Integrations: Benefit from deep integrations with popular tools like Airtable, Calendly, Gmail, Google Calendar, Google Docs, Salesforce, and Slack for seamless collaboration.
Custom Plans: Explore different plans tailored to various team sizes and automation needs, with options to scale up or down as required.
Customer Support: Reach out to Relay.app's support team via email for assistance, with prompt responses and resolution times.
Enterprise Options: For custom integrations, specific security needs, or large teams requiring ongoing support, inquire about Enterprise-level contracts.

By following these steps, users can maximize the capabilities of Relay.app and enhance their workflow automation experience.

Pros

AI assistance to any workflow without the need for prompts
Ability to discuss custom agreements for specific needs
Outstanding customer support with speedy response times
Constantly adding new integrations to meet customer needs
Integration with almost every tool used by customers
Fast and helpful customer support
Easy to change plans based on automation and seat needs
Generous plans for teams of every size
Frictionless experience of human-in-the-loop workflows
Significant time reductions in manual tasks reported by users
High praise from fast-growing companies for saving time and improving processes
Collaborative playbooks with multiplayer roles
Extensive integration with popular tools like Airtable, Calendly, Gmail, Salesforce, etc.
Ability to involve humans in the loop for workflows that can't be fully automated
Super easy to test automations

Cons

No cons or negative feedback found in the provided documents
No specific cons or negative feedback identified in the provided document.

Pros

Cons

AI assistance to any workflow without the need for prompts
Ability to discuss custom agreements for specific needs
Outstanding customer support with speedy response times
Constantly adding new integrations to meet customer needs
Integration with almost every tool used by customers
Fast and helpful customer support
Easy to change plans based on automation and seat needs
Generous plans for teams of every size
Frictionless experience of human-in-the-loop workflows
Significant time reductions in manual tasks reported by users
High praise from fast-growing companies for saving time and improving processes
Collaborative playbooks with multiplayer roles
Extensive integration with popular tools like Airtable, Calendly, Gmail, Salesforce, etc.
Ability to involve humans in the loop for workflows that can't be fully automated
Super easy to test automations

No cons or negative feedback found in the provided documents
No specific cons or negative feedback identified in the provided document.

Relay.app Pricing and plans

Paid plans start at $9/month and include:

2 users
200 steps / month
Email support
All features are included in every plan
App integrations
Human-in-the-Loop steps

Relay.app FAQs

Which plan is best for me and my team?: Relay.app has generous plans for teams of every size. If you’re not sure where to start, just sign up for the Free plan to get started. The Professional plan is great for 1–2 teammates using up to 10k automations per month. If you need to collaborate with more than one teammate or require more automations, try the Team plan, which allows for 25k automations per month and as many seats as needed. For organizations with specific requirements, such as custom integrations or a large team in need of ongoing support, an Enterprise plan may be suitable.

What counts as a seat?: A seat is required for each person in your Relay.app workspace who needs to edit workflows, run automations using their credentials, and complete human-in-the-loop actions. Recipients of emails and messages from email and Slack automations are not included in the seat count.

What counts as a step?: Any successfully completed step in a workflow is considered a step. For example, actions automated in other tools, like adding to a Notion database or sending a Slack message, count as steps upon successful completion.

Does checking or polling for new data count as an automation?: No, checking or polling for new data (e.g., changes to a Salesforce deal or additions to a Google Drive folder) does not count as an automation. Only actions successfully completed on your behalf are considered automations.

What happens if I go over the automation limits?: If you consistently exceed your plan's automation limits, Relay.app will reach out to discuss whether your current plan is suitable for your needs.

How many integrations does Relay.app support?: Relay.app currently integrates with over 100 apps and continuously adds new integrations. If there's a specific app your team requires, you can request it at [email protected]. All plans provide access to the same integrations, and additional integrations can be requested without extra charges.

Which integrations are included in each plan?: All plans offer access to the same integrations without any additional charges. For certain integrations, paid plans offer faster polling times than the free plan.

How do I get support?: Relay.app provides exceptional customer support with quick response times. The team aims to respond to customers within 24 hours or less and resolve minor issues within 48 hours.