Question Base

What is Question Base?

Question Base is a tool designed to speed up the resolution time for team questions in specific channels. It offers features such as tracking every question, automatic responses, capturing new answers, and integration with Slack for seamless communication. The tool aims to reduce dependency on experts, generate answers organically, and surface existing knowledge, promoting a learning culture and minimizing work interruptions. Question Base is currently in beta with uncertainties about future pricing and limitations related to integration with Slack and the accuracy of answers depending on channel data.

Who created Question Base?

Question Base was created by an unknown individual or team as the specific founder information is not provided in the document. The platform was launched on June 14, 2024. Question Base operates under the company name "Question Base" as indicated on their website and offers various subscription tiers with features like instant answers in Slack, reducing dependency on experts, and generating answers organically. The tool is designed for hybrid work environments and emphasizes minimal onboarding and quick access to information. It is currently in beta with a free beta period and a 30-day trial option.

What is Question Base used for?

• Instant answers in Slack
• Reduces dependency on experts
• Generates answers organically
• Surfaces existing knowledge
• Designed for hybrid work
• Minimal onboarding required
• Answers within 3 seconds
• Suggests related questions
• Promote a culture of learning
• Reduce work interruptions

Who is Question Base for?

• Customer Support Agents
• Team experts

How to use Question Base?

To effectively use Question Base, follow these steps:

1. Sign up for a 14-day free trial on the Question Base website without needing a credit card.
2. Utilize the features like unlimited users, answers, case tracker, channel status, smart capture, auto responder, and auto tagging available in the Essential plan.
3. Upgrade to the Premium plan for additional benefits such as categories, advanced analytics, customer support flow, and support over Slack Connect.
4. Consider the Enterprise plan if you need features like SAML SSO, audit logging, Microsoft Teams integration, security questionnaire, and concierge support.
5. Enjoy the advantages of quick answers within Slack, reduced dependency on experts, organic generation of answers, surfacing existing knowledge, and seamless integration into your workflow.
6. Exploit the tool's ability to provide answers within seconds, suggest related questions, allow edits on answers, and curate knowledge automatically.
7. Foster a culture of learning, minimize work interruptions, and promote efficient communication by leveraging Question Base's capabilities.
8. Be aware of some limitations such as being in beta, uncertainties around future pricing, reliance on channel data for answer accuracy, and limited manual intervention options.
9. Stay informed that the tool might not handle unknown questions well and is currently confined to Slack integration without an on-premise version.

By following these steps and considering the tool's pros and cons, you can effectively incorporate Question Base into your workflow and optimize your team's question resolution process.