The concept of a 24/7 assistant is appealing and has potential.
In reality, the execution falls short; the AI often provides irrelevant answers.
It should help with automating repetitive tasks, but it often complicates simple inquiries instead.
I appreciate the 24/7 availability of the assistant, which helps in global operations.
The setup process was not as seamless as promised; it took longer than expected.
It helps in managing FAQs, which is a time-saver, but the quality of responses could improve.
I like that it provides analytics on user interactions, which helps in understanding customer needs.
I find the integration with existing systems to be quite challenging, which slows down the deployment process.
It helps us handle customer service inquiries after hours, but often the responses are not as accurate as we would like.
The integration-ready solutions are a great feature that allowed us to connect it with our CRM easily.
The analytics dashboard could be improved; it's not as detailed as we would prefer.
It helps in reducing wait times for customer service queries, which has positively impacted our customer satisfaction scores.
I like the concept of having a conversational AI available at all times.
The setup process is not as straightforward as I had hoped. There are many steps involved.
It aids in handling basic customer queries, but our clients often find the responses lacking depth.
The ability to provide self-serve experiences for employees is fantastic, making HR inquiries much faster.
I think the user interface could be more intuitive, as it sometimes feels overwhelming.
It helps in answering employee questions 24/7, which is beneficial for our global team.
I appreciate the no-code aspect of Humley, which makes it accessible for teams without a technical background.
The interface is quite clunky and not very user-friendly. It took a lot of time to set up the conversational flows.
Humley helps in automating repetitive queries in HR, but the chatbot often struggles with complex questions, leading to frustration among employees.
The ability to automate certain HR processes is beneficial for our operations.
The chatbot struggles with understanding colloquial language, which can frustrate users.
It helps in answering common HR queries, but it still requires human intervention for more complex issues.
The rapid deployment feature is impressive, allowing us to set up conversational interfaces quickly.
Sometimes, the AI fails to understand specific industry jargon, which can lead to miscommunication.
Humley helps streamline our IT support by automating ticket creation, which reduces response times significantly.
The user-friendly tooling is a highlight; it makes designing conversations quite straightforward.
I wish there were more templates available to speed up the setup process.
It aids in reducing the workload on our support teams, which allows them to focus on more complex issues.
The multi-channel support is useful, allowing us to engage with customers across various platforms.
The machine learning capabilities seem limited, as it doesn't learn from interactions as effectively as expected.
It helps in managing customer feedback, but the insights provided aren't always actionable.
