Humley is a UK-based technology innovator of Conversational AI, founded in 2017. The platform provided by Humley enables the rapid deployment of conversational interfaces for enterprise businesses across various functions such as Sales and Services, HR, Finance, and IT. Humley allows enterprises to achieve operational efficiencies and enhance employee and customer experiences through the provision of a 24/7 AI-powered conversational assistant. It partners with major global consultancies to deliver interactional gains to customers across different industries such as telecommunications, pharmaceuticals, retail, and financial services. The key features of Humley include being a no-code platform, enabling self-serve experiences, offering integration-ready solutions, supporting multi-channel operations, and providing user feedback options. It also allows for rapid project turnaround, secure deployment, insightful analytics, intuitive customer flows, automated setup, user-friendly tooling, and real-time performance optimization, among other benefits.
Humley was founded in 2017 and is led by CEO Adam Harrold. The company specializes in Conversational AI technology, providing a platform for rapidly deploying conversational interfaces for enterprise businesses across various functions. Humley partners with major consultancies and serves customers in industries such as telecommunications, pharmaceuticals, retail, and financial services, aiming to deliver operational efficiencies and improved customer experiences through AI-powered conversational assistants.
To use Humley effectively, follow these steps:
Get Started: Sign up for Humley's Studio platform and explore its no-code features for building conversational AI assistants.
Build Your Assistant: Use Humley's platform to create self-serve experiences, manage everyday queries, design customer service flows, and integrate with systems and knowledge through pre-built connections.
No Coding Needed: Enjoy the user-friendly "no-code" platform, which allows individuals without programming experience to craft AI solutions swiftly.
Enhance Customer Experience: Utilize AI to handle routine inquiries, cater to customer needs across preferred channels, and provide seamless service with ready-to-use integrations.
Key Benefits: Gain control over AI outputs, access insightful analytics, provide multi-channel support, and deploy advanced AI models like OpenAI LLM securely.
Operational Efficiency: Automate routine tasks, save time by handling common queries, and expedite assistant deployment within an hour.
Data Retention: Utilize data retention settings to manage storage duration, enhance analytics, and refine conversational AI experiences.
User Feedback: Capture user feedback through Humley to continually refine and improve conversational AI interactions.
Multichannel Support: Serve customers seamlessly across various communication channels for a consistent experience.
Secure Deployment: Ensure protected access and deployment of advanced AI models like OpenAI LLM to stay ahead while ensuring data security.
Analytics Tool: Leverage Humley's platform for insightful analytics to monitor, analyze, and enhance AI assistant performance efficiently.
By following these steps, you can harness Humley's capabilities to create powerful AI-driven conversational experiences and deliver exceptional customer service efficiently and securely.
I appreciate the no-code aspect of Humley, which makes it accessible for teams without a technical background.
The interface is quite clunky and not very user-friendly. It took a lot of time to set up the conversational flows.
Humley helps in automating repetitive queries in HR, but the chatbot often struggles with complex questions, leading to frustration among employees.
I like that it provides analytics on user interactions, which helps in understanding customer needs.
I find the integration with existing systems to be quite challenging, which slows down the deployment process.
It helps us handle customer service inquiries after hours, but often the responses are not as accurate as we would like.
The rapid deployment feature is impressive, allowing us to set up conversational interfaces quickly.
Sometimes, the AI fails to understand specific industry jargon, which can lead to miscommunication.
Humley helps streamline our IT support by automating ticket creation, which reduces response times significantly.
