BoldDesk
4.29
0
BoldDesk by Syncfusion enhances customer support with ticketing, knowledge base, task management, and AI integration.
BoldDesk Reviews
4.29
Based on 7 reviews
How would you rate BoldDesk?
What’s your thought?
Rahul Choudhury
January 4, 2025
What do you like most about using BoldDesk?
The Generative AI feature is a game changer for us! It assists in drafting responses to common queries, saving us a lot of time and making our support more efficient.
What do you dislike most about using BoldDesk?
Sometimes, the customization options can feel overwhelming, especially for a new user. A more guided setup would be helpful.
What problems does BoldDesk help you solve, and how does this benefit you?
It has transformed our customer support operations by reducing ticket resolution time. The analytics feature also helps us track performance metrics effectively.
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Fatima AlNuaimi
December 22, 2024
What do you like most about using BoldDesk?
The task management feature helps keep our support team organized and ensures accountability for every ticket.
What do you dislike most about using BoldDesk?
I wish there were more customization options for the user interface to fit our brand better.
What problems does BoldDesk help you solve, and how does this benefit you?
It has streamlined our customer support processes, allowing us to handle inquiries more efficiently and improve overall service quality.
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Oleg Sokolov
December 17, 2024
What do you like most about using BoldDesk?
The ticketing system is straightforward and allows for easy tracking of customer issues.
What do you dislike most about using BoldDesk?
The language support is limited, which can be a barrier for non-English speaking clients.
What problems does BoldDesk help you solve, and how does this benefit you?
It helps us manage our customer inquiries more effectively, but it still feels like it needs more features to be competitive with other tools.
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Nadia Khadra
December 16, 2024
What do you like most about using BoldDesk?
I find the self-service knowledge base to be very helpful for both our team and our customers. It reduces the number of repetitive tickets.
What do you dislike most about using BoldDesk?
I do think the user interface could use a refresh, as it feels a bit dated compared to some competitors.
What problems does BoldDesk help you solve, and how does this benefit you?
It helps us provide quicker resolutions to customer questions, which enhances customer satisfaction and reduces workload on our support staff.
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Amina AlFarsi
December 6, 2024
What do you like most about using BoldDesk?
I love the intuitive interface and how it streamlines our ticketing process. The integration with our existing tools has been seamless, allowing our team to focus more on customer interactions rather than administrative tasks.
What do you dislike most about using BoldDesk?
While the overall functionality is great, I found that the mobile app can be a bit slow at times, especially when accessing the knowledge base on the go.
What problems does BoldDesk help you solve, and how does this benefit you?
BoldDesk helps us manage customer inquiries more efficiently by centralizing support requests. This has significantly improved our response times, leading to higher customer satisfaction rates.
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Laila Khan
December 3, 2024
What do you like most about using BoldDesk?
The reporting and analytics features are incredibly robust. They provide valuable insights into our operations and help us identify areas for improvement.
What do you dislike most about using BoldDesk?
Occasionally, I wish the knowledge base had more pre-built templates to get us started quickly.
What problems does BoldDesk help you solve, and how does this benefit you?
It simplifies our customer communication, allowing us to track and manage inquiries effectively which leads to enhanced customer loyalty.
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David Miller
November 20, 2024
What do you like most about using BoldDesk?
I appreciate the ease of integrating BoldDesk with our existing systems, which has significantly reduced the learning curve for our team.
What do you dislike most about using BoldDesk?
The pricing can be a bit confusing at first glance, as the different tiers aren't clearly laid out.
What problems does BoldDesk help you solve, and how does this benefit you?
It consolidates our customer inquiries into one platform, making it easier for our support team to manage and respond to tickets promptly.
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