I like the no-code integration feature. It allowed our team to implement it without needing a developer, which is a significant advantage.
The user interface could be more intuitive. It feels clunky at times, and our team struggled to navigate some of the features.
It provides a basic level of onboarding assistance, but it doesn't go beyond surface-level insights that we need for deeper engagement.
I appreciate the concept of having an AI copilot for B2B interactions. The idea of simplifying communication and engagements is promising.
The integration process was not as seamless as advertised. I faced quite a few issues linking it with our existing CRM, and the customer service was not very responsive.
While it aims to help with user engagement, I found it lacking in effectively addressing our specific use cases, which ultimately limited its utility for our team.
The proactive guidance feature has been very helpful in assisting our users during onboarding. It makes the process smoother.
I wish there were more customization options for the engagement dialogues. They feel a bit generic at times.
It helps reduce the burden on our support team by handling basic queries, allowing them to focus on more complex issues.
The AI-driven engagement is a unique approach that can potentially enhance interactions if fully realized. I like the multi-platform compatibility.
There are too many features that feel underdeveloped. The analytics section is particularly disappointing as it lacks depth in insights.
It somewhat helps in streamlining workflows, but I believe other tools offer better functionalities and analytics for B2B needs.
The analytics feature provides some valuable insights about user interactions. It has helped us tailor our approach to clients.
There are times when the AI misunderstands user queries, leading to frustrating experiences.
It effectively streamlines our communication processes, which has improved our overall efficiency.
