Archbee

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Archbee helps you build, publish, and maintain documentation portals with Generative AI and collaborative tools.

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What is Archbee?

Archbee is a comprehensive documentation platform designed to help users build, publish, and maintain documentation portals that provide instant answers to user and developer queries. The platform offers features such as Generative AI for quick responses, collaborative content creation, and integration with various tools to streamline workflows. Users appreciate Archbee for its ease of use and quick technical documentation creation.

Who created Archbee?

Archbee was created by Greg Soltys. It was launched on June 30, 2023. Archbee is a documentation platform designed to help users build, publish, and maintain documentation portals that provide instant answers to user and developer queries. The platform offers features like Generative AI for quick responses, collaborative content creation, team reviews, custom blocks, and seamless integration with various platforms. Archbee has received positive feedback for its ease of use and efficiency in creating technical documentation quickly. It is utilized by over 3,000 teams in different industries.

What is Archbee used for?

Customer Support
User guides
Developer documentation
Product documentation
Onboarding and training
Process documentation
Design documentation

Who is Archbee for?

User guides
Developer documentation
Product documentation
Onboarding and training
Process documentation
Design documentation
Customer support
User Experience Designers
Developers
Product teams
Customer support teams
Technical Writers
Project managers
Any team creating technical documentation
Product Managers
Customer Support Specialists
Quality Assurance Specialists
User Experience (UX) Designers
Customer Support Representatives
Quality Assurance (QA) Specialists
Designers
Software developers
Team Managers

How to use Archbee?

To use Archbee effectively, follow these step-by-step guidelines:

Sign Up: Start by signing up for Archbee on the platform's website.
Choose a Plan: Select a suitable plan based on your team's size and documentation needs. Options range from Starter to Enterprise, catering to different requirements.
Document Creation: Begin creating your documentation by leveraging the AI-powered Write Assist feature. This assists in summarizing, editing, and maintaining a suitable tone for your content.
Collaborate: Invite team members to collaborate in real-time. Review and merge changes easily, assign experts, and keep content updated with document verifications.
Customize Templates: Utilize customized templates with various blocks like images, videos, diagrams, API references, and more to craft an engaging user experience.
Publishing: Once your documentation is ready, publish it to your own domain hosted by Archbee. Benefit from features such as hosting, custom blocks, and custom CSS to enhance the user experience.
Integrations: Take advantage of seamless integrations with other tools your team uses, streamlining workflows and ensuring efficient operations.
Support and Onboarding: Provide instant, accurate answers to user queries using AI technology, ensuring 24/7 support. Simplify developer onboarding and enhance user experience by addressing billing and technical queries promptly.
Reviews and Enhancement: Regularly review and enhance your documentation to ensure it remains relevant and helpful. Make use of features like AI conversational analytics to gain insights and improve over time.
Feedback and Growth: Gather feedback from users to continually improve your documentation and adapt to changing needs. Scale your support and documentation efficiently as your user base expands.

By following these steps, you can efficiently use Archbee to create, publish, and maintain your documentation, providing instant answers to user and developer queries while enhancing collaboration and user experience.

Pros

Generative AI for instant answers to user questions
Integration with various platforms and tools for efficient workflows
Hosting and customizations provided by Archbee
Collaboration features for real-time editing and feedback
Customized templates for outstanding user experience
Positive reviews for ease of use
Seamless integration with powerful tools
Effortlessly scalable support for developers
Accurate and instant answers for billing questions
Efficient onboarding and support for users
Efficient onboarding and support for users 24/7
Positive reviews from users on ease of use and quick technical documentation creation.
Integration with various platforms and tools for seamless and efficient workflows.
Team reviews and custom blocks enhance the writing process, making documentation creation up to 50% faster.
Facilitates collaborative content creation with real-time writing, commenting, and feedback features.

Cons

Limited API access compared to other tools
May not offer extensive discounts or flexibility in pricing, which could affect the tool's affordability for certain users
Limited information on how the platform handles user data and the location of the data servers, potentially impacting user trust and compliance with regulations
No clear explanation of data security practices and data ownership policies, raising potential concerns for users
No details on invoicing options, white-glove migration, and other advanced features that may be crucial for certain users
Lacks dedicated customer success manager and onboarding services for assistance, potentially hindering effective platform utilization
No information provided about the level of customer support beyond chat or email, which may be inadequate for some users
Free trial duration not specified, which may affect users' ability to fully test the platform
Limited customizations such as extra domains, print to PDF, unique API, and others are available at additional costs
AI Write Assist & AI Question Answering priced at $20/month with limited token usage may not justify the value for money compared to other tools
Some missing features such as language localization, reusable variables, reusable content snippets, search analytics, space groups, conditional content, and more
No specific cons or missing features were identified in the information provided.
No AI conversation analytics feature
Absence of white-glove migration service
Missing invoicing options

Pros

Cons

Generative AI for instant answers to user questions
Integration with various platforms and tools for efficient workflows
Hosting and customizations provided by Archbee
Collaboration features for real-time editing and feedback
Customized templates for outstanding user experience
Positive reviews for ease of use
Seamless integration with powerful tools
Effortlessly scalable support for developers
Accurate and instant answers for billing questions
Efficient onboarding and support for users
Efficient onboarding and support for users 24/7
Positive reviews from users on ease of use and quick technical documentation creation.
Integration with various platforms and tools for seamless and efficient workflows.
Team reviews and custom blocks enhance the writing process, making documentation creation up to 50% faster.
Facilitates collaborative content creation with real-time writing, commenting, and feedback features.

Limited API access compared to other tools
May not offer extensive discounts or flexibility in pricing, which could affect the tool's affordability for certain users
Limited information on how the platform handles user data and the location of the data servers, potentially impacting user trust and compliance with regulations
No clear explanation of data security practices and data ownership policies, raising potential concerns for users
No details on invoicing options, white-glove migration, and other advanced features that may be crucial for certain users
Lacks dedicated customer success manager and onboarding services for assistance, potentially hindering effective platform utilization
No information provided about the level of customer support beyond chat or email, which may be inadequate for some users
Free trial duration not specified, which may affect users' ability to fully test the platform
Limited customizations such as extra domains, print to PDF, unique API, and others are available at additional costs
AI Write Assist & AI Question Answering priced at $20/month with limited token usage may not justify the value for money compared to other tools
Some missing features such as language localization, reusable variables, reusable content snippets, search analytics, space groups, conditional content, and more
No specific cons or missing features were identified in the information provided.
No AI conversation analytics feature
Absence of white-glove migration service
Missing invoicing options

Archbee Pricing and plans

Paid plans start at $20/month and include:

AI Write Assist
AI Question Answering
AI conversation analytics
AI external sources
App widget
Public API access

Archbee FAQs

What is a team member vs a reader?: A team member is someone who actively participates in creating and editing documentation, while a reader is someone who only views the documentation without editing rights.

What is a space?: In Archbee, a space is a separate area where you can organize and structure your documentation content. It helps to categorize and manage information effectively.

What use cases do you support?: Archbee supports various use cases such as user guides, developer documentation, product documentation, onboarding and training materials, process documentation, design documentation, and customer support resources.

What are the included tokens for the AI add-on? How is overage charged?: The AI add-on includes a certain number of tokens for usage. Overage is typically charged based on additional token usage beyond the included amount.

Can I export my data?: Yes, you can export your data from Archbee for backup or migration purposes.

What security practices does Archbee follow?: Archbee follows best practices for security, ensuring data encryption, access controls, regular audits, and compliance with industry standards to protect user information.

How secure is Archbee?: Archbee prioritizes security by implementing robust measures such as encryption, access controls, and regular security assessments to maintain a secure environment for user data.

What type of support is offered?: Archbee offers customer support via chat or email, dedicated Customer Success Manager assistance, onboarding support, and white-glove migration services for enterprise clients.