Zipy

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Zipy captures and analyzes real-time website issues for collaborative resolution, reducing customer churn.

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What is Zipy?

Zipy is a customer experience platform that combines session replay, product analytics, error monitoring, and fixing capabilities in one tool. It helps to proactively solve customer experience issues by capturing and understanding glitches on websites or web applications in real-time. This allows support, success, and product management teams to quickly address and resolve these issues, ultimately saving customer churn. Zipy is designed to facilitate collaboration among customer support, product management, and development teams.

Who created Zipy?

Zipy Overview:

Zipy, a Unified Customer Experience Platform, was co-founded by Jyoti Bansal and Girish Mathrubootam. Jyoti Bansal, a co-founder, is known for his experience in the tech industry, having co-founded and led successful software companies. Girish Mathrubootam, another co-founder and the CEO, brings leadership and business acumen to the company. Zipy aims to revolutionize digital experiences by offering a comprehensive solution that combines session replay, product analytics, error monitoring, and fixing into one platform. The company is driven by a dedicated team of tech enthusiasts and professionals on a mission to enhance customer experiences and streamline software development processes .

What is Zipy used for?

Guided physical therapy exercises using pre recorded video content
Frontend development error monitoring and debugging
User session replay for observing behaviors and obtaining feedback on user experience
Improving productivity by staying on top of production bugs
Capturing errors for quick resolution and preventing customer churn
Enhancing UI changes and intuitiveness through error mapping and real-time data capture
Providing personal and thoughtful support for users
Delivering tremendous value for developers with features like ChatGPT and AutoFix
Differentiated solution for understanding customer issues proactively
Reproducing and fixing bugs efficiently to save time and effort
Product analytics
Fixing issues proactively
Saves revenue & sleepless nights
Understanding users is a child's play
Great user experience. Comprehensive Insights
Harness the Power of Front-End Analytics
Frontend monitoring and debugging
Identifying and preventing issues proactively
Pinpointing and reproducing errors
Observing user behaviors
Obtaining feedback on user experience
Guided physical therapy exercises using pre-recorded video content
Frontend development for error monitoring and better understanding of user experience
Unified platform for user session replay, frontend & network monitoring
Pinpointing and reproducing errors, observing user behaviors, and obtaining feedback on user experience
Improving productivity by constant eye on production bugs
Mapping user session recording with captured errors for intuitive and user-friendly UI changes
Personal and thoughtful support for customers
Providing tremendous value for developers with new features like ChatGPT and AutoFix
Differentiated solution for proactive understanding of customer issues
Saving developers time by making bug reproduction and fixing easier
Real-time error monitoring and alerting
User behavior observation and feedback on user experience
Improved productivity through daily scrums and constant eye on production bugs
Capturing errors, observing user behaviors, and obtaining feedback with AI Resolve feature
Proactive identification and prevention of issues with powerful replay and debugging capabilities
Enhancing user experience and UI changes through user session recording
Efficient solution for debugging needs in frontend, network monitoring, and session replay
Easy integration and excellent UX to identify user sessions
Personal and thoughtful support for stellar performance
Real-time error monitoring
Session replay
Front-end and network monitoring
Proactive issue resolution
Improving user experience
Debugging code and UI
Collaboration among development, support, and product management teams

Who is Zipy for?

Node JS Developer
Angular Developer
Fullstack Engineering
Frontend Engineering
Backend Engineering
Data Science
Customer success
Product design
Business Intelligence
Outbound Sales
Full Stack Developer
Platform Engineering
Mid-Market Company
Software developers
Product Managers
Support Teams
Fullstack Engineers
Frontend Engineers
Backend Engineers
Data scientists
Business Intelligence Professionals
Product designers
Sales Representatives
Developers

How to use Zipy?

To effectively use Zipy, follow these steps:

Sign Up: Begin by signing up for Zipy on their website to create an account and access the platform's features.
Product Analytics: Utilize the product analytics functionality to understand user adoption, conversion, distribution, and any issues faced by users within a single platform.
Error Monitoring: Track JavaScript and API errors, console logs, and network logs to identify and resolve user issues efficiently.
Performance Monitoring: Use performance monitoring to understand and address any slowness in your app or website that may be affecting user experience.
Session Replay: Gain insight into user interactions by replaying sessions, examining DOM interactions, console logs, network logs, and custom logs.
Heatmaps: Visualize overall user interactions with detailed heatmaps and correlations between user sessions for valuable usage insights.
Custom Logging: Make the most of custom logs and network logs to obtain a comprehensive picture of issues and behaviors affecting your platform.
Customer Data Optimization: Optimize for revenue by creating cohorts to understand user adoption and behavior better, allowing you to monitor conversions effectively.
Testimonials: Explore customer testimonials to gain insights into how others have benefited from using Zipy, understanding its impact on productivity and user experience.
Personal Support: Benefit from the personal and thoughtful support offered by the Zipy team, enhancing your experience and maximizing the tool's effectiveness.

By following these steps, you can harness the full potential of Zipy's diverse features to enhance user experience, monitor performance, and proactively address any issues users may encounter.

Pros

Easy integration with product
Users have reported Zipy to be a game-changer for bug reporting and resolution
The tool is highly recommended by users for its easy integration and insights
Zipy saves revenue, customers, and sleepless nights
Efficient solution for debugging needs
Helps proactively identify and prevent issues
Provides valuable insights into user behavior
Offers smooth session playback
Impressively easy to install
Comprehensive error tracking capabilities
Real-time debugging
Seamless integration with tech stack
Saves revenue and sleepless nights
No-code, installable plugin for recording and replaying browser scenarios
Responsive and proactive support team

Cons

Limited data retention (1 month)
Email support response time varies from 24 to 72 hours depending on the plan
Limited number of projects supported (up to 10)
Pricing might not justify value for money compared to competitors in the industry
No specific cons beyond the price and support limitations mentioned
Email support response times vary from 24 to 72 hours
Limited data retention (1 month for the most expensive plan)
Limit of 10 projects supported
May not offer as many features as some competitors
Pricing structure may not justify value for all users
No dedicated customer success manager for all plans
Missing features compared to other AI tools in the industry
Missing features compared to competitors
Higher pricing compared to some competitors
Limited number of projects supported in lower-tier plans

Pros

Cons

Easy integration with product
Users have reported Zipy to be a game-changer for bug reporting and resolution
The tool is highly recommended by users for its easy integration and insights
Zipy saves revenue, customers, and sleepless nights
Efficient solution for debugging needs
Helps proactively identify and prevent issues
Provides valuable insights into user behavior
Offers smooth session playback
Impressively easy to install
Comprehensive error tracking capabilities
Real-time debugging
Seamless integration with tech stack
Saves revenue and sleepless nights
No-code, installable plugin for recording and replaying browser scenarios
Responsive and proactive support team

Limited data retention (1 month)
Email support response time varies from 24 to 72 hours depending on the plan
Limited number of projects supported (up to 10)
Pricing might not justify value for money compared to competitors in the industry
No specific cons beyond the price and support limitations mentioned
Email support response times vary from 24 to 72 hours
Limited data retention (1 month for the most expensive plan)
Limit of 10 projects supported
May not offer as many features as some competitors
Pricing structure may not justify value for all users
No dedicated customer success manager for all plans
Missing features compared to other AI tools in the industry
Missing features compared to competitors
Higher pricing compared to some competitors
Limited number of projects supported in lower-tier plans

Zipy Pricing and plans

Paid plans start at $49/month and include:

Error monitoring
1 month of data retention
Upto 5 Projects supported
Email support in 48 hours

Zipy FAQs

What is session replay?: Session replay shows all activities of a user in a video replay format. Every click and workflow of the user's interaction with your website or application is captured and played back. It is not a screen recording. In case of web, it is a DOM replay of the user's activity.

How do you measure Product Analytics?: In Product Analytics, one is usually looking for acquisition, activation, retention, referral, and revenue metrics. With the entire user journey being captured in Zipy, you can understand these metrics easily.

What is real-time error monitoring?: Real-time error monitoring in an application is continuously observing the errors in an application and alerting the developers about the issues in the system. For example, for a web application, if the JavaScript errors are continuously being captured as the user is interacting with the application and the developers are being alerted about these errors instantly, it is called frontend error monitoring.

What kind of monitoring is supported in Zipy?: Zipy supports real-time JavaScript and API error monitoring and performance monitoring along with session replay. If a website or application user encounters an error, it will be captured by Zipy and shown in the Zipy dashboard. These could be any JS error, any 4xx or 5xx error, any console error, or any slowness issue.

What is Zipy solving?: Zipy is solving customer experience problems proactively. This means any glitch that the user faces in the website or web application is captured by Zipy in real time, and the support, success teams, or Product management teams can easily understand the problem and create tickets on these. Development teams can then solve it very quickly and save customer churn. Zipy is the one-stop platform for teams to collaborate for CS, PM, and Dev teams.

Wanna try Zipy?: Zipy is a Unified Customer Experience Platform that helps fix user experience problems by combining session replay, product analytics, error monitoring, and fixing all in one.