Collectif

What is Collectif?

The Collectif tool automates product discovery by providing continuous insights into users' needs and struggles. It allows for the analysis of various sources such as support tickets, NPS feedback, sales calls, and interviews to understand user experiences better. With Collectif, users can easily discover user insights from different parts of the company, validate research faster through automatic interview analysis, and ask specific questions to receive evidence-based answers within seconds. Through this tool, companies can streamline their research processes, prioritize changes based on solid evidence, and make data-backed decisions efficiently.

Who created Collectif?

Collectif was launched on December 22, 2023. The founder of Collectif is not explicitly mentioned in the provided documents. However, the company focuses on automating product discovery and insight gathering processes to help businesses gain clarity on improving their products and user experience. Collectif offers services such as turning support tickets, calls, and feedback into valuable insights, automatic interview analysis, and direct question asking to facilitate decision-making based on quantified insights.

What is Collectif used for?

• Discover user insights from across your company
• Validate faster with automatic interview analysis
• Dive deeper by asking questions
• Transforms diverse data types
• Connects company-wide tools
• Comprehensive evidence generation
• Quick qualitative data analysis
• Identifies usability issues
• Facilitates usability testing
• Identifies education program gaps
• All-in-One Platform
• Automatically generates transcripts
• Streamlines user research
• Identifies customer education gaps
• Resonating messaging crafting
• Automatic insights from customer interactions
• Topic & sentiment labels
• Automated data summaries
• Direct question asking
• Selection of topic and time frame
• Deals with data fragmentation
• Facilitates issue and opportunity discovery
• Transform diverse data types
• Connect company-wide tools
• Generate comprehensive evidence
• Automatically generate transcripts
• Quickly analyze qualitative data
• Issues backed by evidence
• Streamline user research

Who is Collectif for?

• Product Managers
• User Experience Designers
• Researchers
• Customer service representatives
• Customer Success Managers
• Sales teams
• Developers
• Product development decision-makers
• Growth decision-makers
• Marketing professionals
• User researchers
• Customer support teams
• Marketing teams
• Designers
• Marketers
• CX/UX Designers

How to use Collectif?

Collectif is a tool designed to automate product discovery and gather insights into users' needs and experiences. Here is a comprehensive step-by-step guide on how to use Collectif:

1. Discover Insights Across Your Company:

   • Utilize support tickets, calls, feedback, and more to learn about your users and their experiences.

2. Validate Faster with Automatic Interview Analysis:

   • Add research questions, upload interviews, and receive a report with identified themes and recommendations.

3. Ask Specific Questions:

   • Instantly get answers, supported by evidence, by asking specific questions.

4. Automate Insights Generation:

   • Save time by automating the generation of insights from diverse data types and sources.

5. Integrate with External Systems:

   • Benefit from integrations with tools like Zendesk, Hubspot, Intercom, Typeform, and more via Zapier, Segment, API, and CSV.

6. Scrape Reviews from Various Platforms:

   • Collectif can scrape reviews from platforms like G2Crowd, Trustpilot, Capterra, Google Maps, Google Play, and App Store.

7. Enjoy Comprehensive Features:

   • Take advantage of features like automatic transcript and summary generation, direct question asking, note-taking, commenting, and sharing.

8. Foster a Customer-Centric Culture:

   • Use Collectif to support product development decisions, identify usability issues, craft marketing messages, and facilitate usability testing.

9. Make Evidence-Backed Decisions:

   • Utilize the tool to streamline user research, identify gaps in customer education, and produce resonating messaging based on evidence.

10. Prioritize Roadmap Changes:

    • Prioritize roadmap changes based on insights and frequency of issues identified through the platform.

In summary, Collectif streamlines the process of gathering, analyzing, and acting upon user insights to drive product improvements and business decisions efficiently. By leveraging its diverse features and integrations, you can enhance your understanding of user needs and experiences across your organization.