Spokk

What is Spokk?

Spokk is a customer feedback app designed to improve sales and enhance business reputation by integrating private feedback with public reviews. It provides companies with a streamlined process to request and handle customer feedback, enabling better connections with customers and ultimately improving customer retention. Spokk's system revolves around a single link that converts private feedback into public reviews, leveraging AI capabilities to generate reviews for sharing on public platforms. The platform also allows businesses to respond to feedback instantly, engage in two-way conversations through messaging, export contacts for future marketing, and use customizable coupon codes to turn negative experiences into positive ones, attracting more public reviews and new customers. The concept of Spokk originated from the founder's personal experience with poor customer service, aiming to empower companies to rapidly enhance their services in response to customer feedback.

Who created Spokk?

Spokk was created by an individual who was inspired by a negative customer experience at a hospital in Sri Lanka. Frustrated with the lack of effective feedback mechanisms, the founder decided to develop Spokk, a customer feedback app aimed at helping businesses enhance sales and reputation by combining private feedback and public reviews. The platform allows companies to solicit and manage customer feedback efficiently, fostering stronger connections and improving customer retention. With features like AI-generated reviews, instant feedback responses, and customizable offers, Spokk aims to convert negative experiences into positive reviews, attracting new customers and enabling companies to swiftly address service issues.

What is Spokk used for?

• Customer Engagement
• Feedback and Review Management
• AI-Generated Reviews
• Export Contacts
• Business Growth
• Feedback and Review Management: Easily collect and manage feedback and reviews using a single link
• AI-Generated Reviews: Transform private feedback into sharable public reviews with the help of AI
• Customer Engagement: Engage with customers directly through messaging and incentivize feedback with coupons
• Export Contacts: Collect and export customer contact details for future marketing and follow-up
• Business Growth: Convert negative experiences into positive ones, encouraging increased loyalty and customer base growth

Who is Spokk for?

• Business owners
• Customer service representatives
• Marketing professionals
• Sales Representatives
• Service providers
• Any profession looking to improve customer feedback and public reviews
• All types of businesses

How to use Spokk?

To use Spokk effectively, follow these steps:

1. Sign Up: Create an account on Spokk's website to access the platform's features.

2. Request Feedback: Use Spokk's single link to collect private feedback from customers.

3. Manage Reviews: Utilize Spokk's tools to manage feedback and reviews efficiently in one place.

4. Utilize AI-generated Reviews: Let Spokk's AI technology turn private feedback into shareable public reviews.

5. Engage Customers: Engage customers directly through messaging to build relationships and incentivize feedback using coupon codes.

6. Export Contacts: Collect and export customer contact details for future outreach and marketing purposes.

7. Convert Negative Experiences: Convert negative feedback into positive outcomes by responding promptly and offering solutions.

8. Grow Your Business: Watch your business grow as satisfied customers leave positive reviews, attracting new customers.

Remember, Spokk's founder created the platform based on a personal bad customer experience to empower businesses to enhance services promptly and effectively. By following these steps, you can leverage Spokk to improve customer relationships and boost your business's reputation.

For more detailed guidance and information on Spokk's features, pricing, and FAQs, visit Spokk's website directly at https://www.spokk.io.