The ability to forward calls to human agents when needed is a fantastic feature. It ensures that no customer feels neglected.
The AI sometimes takes too long to process certain queries, leading to a bit of wait time for the caller, which can be a downside.
By handling routine inquiries, Slang frees up our human agents to focus on more complex issues, improving overall efficiency.
The setup process was very straightforward and user-friendly. It took me less than an hour to customize it to fit our business needs.
The customization options, while decent, could be more extensive. I was hoping to tweak the responses further to align with our brand's voice.
It helps us manage incoming inquiries without the need for additional staff. This has allowed us to save on operational costs while still providing timely responses.
I really appreciate the 24/7 call handling feature. It allows our business to stay responsive to customer inquiries at all times, which is crucial for maintaining a good relationship with our clients.
Sometimes, the AI struggles with complex queries. It’s great for standard questions, but for more intricate issues, it can be a bit frustrating as it often needs to forward the call to a human agent.
Slang helps us manage high call volumes efficiently, ensuring that no call goes unanswered. This has greatly improved our customer satisfaction rates as clients appreciate quick responses.
The instant responses feature is a game changer. It really feels like a human is on the other end, which has made our customer interactions seamless.
There are occasional hiccups in understanding certain accents, but this is something that can be improved over time.
Slang helps us with customer retention by providing quick answers to common questions. This has led to a significant decrease in customer drop-off rates.
The system's ability to simulate a human conversation is impressive. Our clients often remark on how friendly and helpful the AI is.
Occasionally, the AI misinterprets questions, but this happens infrequently and doesn't deter from its overall performance.
Slang allows us to improve our customer service response times, which has positively impacted our business reputation.