Slang
4.20
0
Slang.ai is an AI-powered virtual phone agent offering 24/7 call handling, instant responses, and customizable setups.
What is Slang?
"Slang.ai" is an AI-powered virtual agent that operates as a virtual phone agent, providing 24/7 call handling services for businesses. It is designed to greet callers as a human would, answer common questions instantly, and forward callers to a human when necessary. The system offers customization options, quick setup, and aims to enhance customer satisfaction through swift responses and improved telecom effectiveness.
Who created Slang?
Slang.ai was created by Abraham Merchant, and it was launched on March 13, 2022. The company behind Slang.ai is Merchants Hospitality Group, where Abraham Merchant is the founder.
What is Slang used for?
- Enhanced customer experience
- 24/7 call handling
- Customer connect convenience
- System flexibility
- Ease of setup
- Swift incorporation
- Customer satisfaction focus
- Fulfills requests promptly
- Suits all business sizes
- Telecom effectiveness and efficiency
Who is Slang for?
- Restaurants
- Hospitality industry
How to use Slang?
To use Slang.ai effectively, follow these steps:
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Set Up: Slang.ai requires less than 30 minutes to set up, allowing you to go live on the same day. It functions as an AI-powered virtual agent that greets callers naturally and answers common questions instantly. It seamlessly forwards calls to humans when necessary.
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Voice Customization: Choose from a variety of state-of-the-art digital voices to power your Slang virtual assistant.
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Handling Unanswered Questions: If Slang.ai cannot answer a caller's question, it will automatically redirect the call to a human or send a text with your contact information.
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Phone Number: An additional phone number is provided for your website and Google Business Profile. You may opt for a local or toll-free number. Discuss options with the onboarding team if you prefer to keep your current number.
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Pros and Cons: Consider the advantages such as 24/7 call handling, customer satisfaction focus, and ease of setup. Be aware of limitations like lack of multi-language support and limited third-party app integration.
By following these steps, you can optimize Slang.ai's virtual phone agent features and enhance your business's customer service efficiency and effectiveness.
Pros
- 24/7 call handling
- Customer connect convenience
- System flexibility
- Ease of Setup
- Swift incorporation
- Customer satisfaction focus
- Fulfills requests promptly
- Suits all business sizes
- Telecom effectiveness and efficiency
- Customizable virtual agent
- Quick Setup
- Delights customers
Cons
- Lack of multi-language support
- No CRM integration
- Inability to handle complex queries
- Limited third-party app integration
- Possible privacy risks
- Lack of manual override option
- Dependence on consistent network connection
- Lack of real-time analytics
- Could misunderstand spoken accents
Get started with Slang
Slang reviews
Maya Grayson
December 9, 2024
What do you like most about using Slang?
I really appreciate the 24/7 call handling feature. It allows our business to stay responsive to customer inquiries at all times, which is crucial for maintaining a good relationship with our clients.
What do you dislike most about using Slang?
Sometimes, the AI struggles with complex queries. It’s great for standard questions, but for more intricate issues, it can be a bit frustrating as it often needs to forward the call to a human agent.
What problems does Slang help you solve, and how does this benefit you?
Slang helps us manage high call volumes efficiently, ensuring that no call goes unanswered. This has greatly improved our customer satisfaction rates as clients appreciate quick responses.
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Rajesh Kumar
January 8, 2025
What do you like most about using Slang?
The setup process was very straightforward and user-friendly. It took me less than an hour to customize it to fit our business needs.
What do you dislike most about using Slang?
The customization options, while decent, could be more extensive. I was hoping to tweak the responses further to align with our brand's voice.
What problems does Slang help you solve, and how does this benefit you?
It helps us manage incoming inquiries without the need for additional staff. This has allowed us to save on operational costs while still providing timely responses.
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Elena Morris
November 29, 2024
What do you like most about using Slang?
The instant responses feature is a game changer. It really feels like a human is on the other end, which has made our customer interactions seamless.
What do you dislike most about using Slang?
There are occasional hiccups in understanding certain accents, but this is something that can be improved over time.
What problems does Slang help you solve, and how does this benefit you?
Slang helps us with customer retention by providing quick answers to common questions. This has led to a significant decrease in customer drop-off rates.
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