Rep AI
4.75
0
Rep AI personalizes online shopping, boosting sales by 7%-10% with advanced AI and seamless customer support.
What is Rep AI?
Rep AI, founded by Yoav Oz and Shauli Mizrahi, is an innovative AI solution designed to enhance the online shopping experience by providing personalized attention to customers. The AI behind Rep AI employs behavioral AI timing to engage customers at the right moment, leading to an average increase in sales of around 7-10%. One of the key components of Rep AI is CABBE, an integrated AI model for eCommerce that focuses on Conversational, Analytical, Behavioral, Brand, and Emotional intelligence. Merchants using Rep AI have reported significant improvements in metrics such as conversions and sales uplift.
The platform is designed to guide shoppers effectively, reassure them through reviews and recommendations, provide order tracking, and deliver customer support seamlessly. Rep AI has received positive reviews from users, highlighting its effectiveness in boosting sales and providing a better shopping experience. The company has also secured funding to further develop its AI Sales Concierge tool. Overall, Rep AI aims to revolutionize the eCommerce experience by transforming the way businesses interact with their customers online.
Furthermore, Rep AI emphasizes the importance of accurate reporting for its plans to ensure fair charging and quality service. The platform offers various features such as 1-click integration with Shopify, unlimited users, and AI-generated sales metrics to track performance effectively. The focus on providing a personalized and memorable shopping experience through AI technologies sets Rep AI apart from other solutions in the market.
Who created Rep AI?
Rep AI was created by Yoav Oz and Shauli Mizrahi. Yoav Oz is the Co-Founder & CEO of Rep AI, while Shauli Mizrahi is the Co-Founder & CTO. The company was founded in 2019 after Yoav experienced challenges while shopping online and realized the lack of sales assistance in e-commerce. To address this issue, Yoav enlisted the help of Shauli Mizrahi to develop Rep AI, the first sales concierge for e-commerce, providing personalized attention and guidance to online shoppers.
What is Rep AI used for?
- Convert abandoned cart shoppers
- Offer discounts in exchange for email and grow your list
- Increase AOV with AI product recommendations
- Always reliable, always selling
- Handle 99% of all tickets with your live chat solution plus AI
- Capture emails and phone numbers on autopilot with your favorite marketing platform
- AI-driven insights for monitoring key metrics like CVR, AOV, and sales
- Operate in every region securely with data protection standards
- Provide personalized shopping experience with chatbot assistance and recommendations
- Improve customer support and eliminate complicated ticket requests
- 24/7 AI Concierge handling support requests
- Custom AI model for eCommerce providing on-brand concierge service
- AI-driven insights through metrics tracking
- Connect with favorite Shopify apps for seamless integration
- Capture emails and phone numbers with marketing platforms
- Operate in every region with secure data protection
- Boost website's conversion rate by up to 3 times
- Handle up to 97% of support requests by engaging visitors at the right moment with the right conversation
- Convert browsers into buyers with precise timing using Behavioral AI
- Assist and guide shoppers using a branded AI Concierge
- Sell at all times with AI-Generated Sales
- Increase average order value with AI product recommendations
- Capture emails and phone numbers on autopilot
- Offer discounts in exchange for email addresses
- Support multiple tools and platforms integration
- Provide AI-driven insights and analytics
- Guide shoppers, advise, assist, redirect to product pages, take shoppers to checkout, and compare products with branded AI Concierge
- Increase conversions by assisting abandoned cart shoppers, offering discounts, and providing product recommendations
- Capture emails and phone numbers to grow the subscriber list
- Provide AI-generated insights and metrics tracking for performance assessment
- Operate securely with data protection compliant with GDPR and CCPA regulations
- Integrate with favorite tools like Zendesk, Gorgias, Klaviyo, Yotpo, etc. without requiring changes to support stack
- Rescue lost sales and increase store revenue with the AI sales chatbot
- Guide shoppers from browse to buy, all in-chat
- Help shoppers find products faster without the need for quizzes
- Reassure shoppers with reviews and other forms of proof
- Answer questions conversationally (rather than getting directed to an FAQs page)
- Offer recommendations based on buyer preferences
- Provide up-to-the-minute order tracking and management
- Convert more traffic into shoppers, and more shoppers into buyers
- Deliver customer support and eliminate most of those non-complicated ticket requests
- Convert browsers into buyers with precise timing
- Assist & guide shoppers every step of the way
Who is Rep AI for?
- ECommerce Professionals
- Sales professionals
- Customer support professionals
- Marketing professionals
- Shopify merchants
- E-commerce professionals
- Customer Support Representatives
- Sales Representatives
- Education professionals
- Retail Professionals
How to use Rep AI?
To use Rep Ai, follow these steps:
- Behavioral AI Magic: Utilize the proprietary AI that predicts drop-offs and performs 4x better than standard exit-intent pop-ups to convert browsers into buyers efficiently.
- Your Own Branded AI Concierge: Train the AI to guide, advise, and assist shoppers, redirect them to product pages, take them to checkout, and compare products.
- AI-Generated Sales: Enable Rep to navigate to product pages and checkout within the chat, collect email subscribers, offer discounts for emails, and increase Average Order Value (AOV) with AI product recommendations.
- Connect with Favorite Apps: Benefit from integrating Rep with Shopify apps like Zendesk, Gorgias, Klaviyo, and Yotpo without changes to the support stack, capturing emails and phone numbers effortlessly.
- Insights and Data Protection: Explore AI-driven insights on a dashboard tracking metrics like Conversion Rate (CVR), Average Order Value (AOV), and differentiate between helpful and non-helpful responses. Ensure all personal data is secure and compliant with data protection regulations like GDPR and CCPA.
By following these steps, you can leverage Rep Ai to enhance your e-commerce experience and drive sales effectively.
Pros
- Rep AI's Behavioral AI can engage visitors at the right moment with the right conversation, enhancing the shopping experience
- Zero changes required to your support stack, as Rep adapts to your tools and workflow.
- AI 'senses' when shoppers become disengaged, then proactively approaches them—sometimes tripling conversions.
- 250% CVR boost with Rep vs. without
- Rep AI is an extension of every part of the customer experience, from support to sales to education, at a fraction of the cost it would take to employ multiple people to cover those areas.
- Customers have access to helpful versus non-helpful responses for better decision-making
- Constantly working AI concierge ensures sales are generated around the clock, even when the merchant is away
- Rep AI has received positive reviews and ratings enhancing credibility
- Integrated AI model CABBE gives shoppers relevant journeys and merchants an always-on sales partner
- Guided shopping experience powered by ChatGPT helps in conversions and sales uplift
Cons
- No specific cons or disadvantages of using Rep AI were mentioned in the provided documents.
- The document does not list any specific cons or drawbacks of using Rep AI
- Seems a little pricey
- No information about unique features compared to other solutions
- No detailed information on training time for AI
- No mention of availability on platforms other than Shopify
Rep AI FAQs
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What makes Rep unique from other solutions?
- Dive into live chats with ease—REP makes it easy to engage
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Why does Rep seem pricey?
- Explanations on pricing are not provided in the available text
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How does Rep understand my brand and catalog?
- This information is not available in the provided text
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How much time does it take to train my AI?
- This information is not available in the provided text
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Are you only available on Shopify?
- This information is not available in the provided text
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How do I know you're attributing AI metrics accurately?
- This information is not available in the provided text
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Where can I go if I have questions or need support?
- This information is not available in the provided text
Get started with Rep AI
Rep AI reviews
Lior Cohen
January 30, 2025
What do you like most about using Rep AI?
Rep AI's personalized shopping experience is a game-changer. The AI's ability to engage customers based on their behavior has significantly boosted our conversion rates. The CABBE model is particularly impressive, integrating various forms of intelligence to enhance customer interaction.
What do you dislike most about using Rep AI?
While the integration process with Shopify was mostly smooth, I found some of the initial setup options to be somewhat confusing. A more guided onboarding experience would be beneficial.
What problems does Rep AI help you solve, and how does this benefit you?
Rep AI effectively addresses the challenge of cart abandonment. The real-time customer support and order tracking features reassure customers, leading to a noticeable uplift in sales. We've seen a 9% increase in sales since implementation.
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Amina Elhassan
January 19, 2025
What do you like most about using Rep AI?
The seamless customer support feature is fantastic! It allows us to assist customers instantly, which has led to a much more satisfying shopping experience for them. Plus, the sales metrics are very insightful.
What do you dislike most about using Rep AI?
I wish there were more customization options for the AI responses. Sometimes, they feel a bit generic and could benefit from a more personalized touch.
What problems does Rep AI help you solve, and how does this benefit you?
Rep AI helps us tackle the issue of customer engagement. By providing real-time recommendations and support, we've improved customer retention rates, which is crucial for our business growth.
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Marek Kowalski
February 16, 2025
What do you like most about using Rep AI?
The analytics provided by Rep AI are incredibly detailed and actionable. The ability to track performance metrics in real time allows us to make informed decisions quickly.
What do you dislike most about using Rep AI?
The initial learning curve can be steep for new users. However, once you get the hang of it, the platform becomes much easier to navigate.
What problems does Rep AI help you solve, and how does this benefit you?
Rep AI has helped us enhance our marketing strategies by utilizing customer behavior data. This leads to targeted promotions that resonate better with our audience, driving sales up by 8%.
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