PolyAI
4.17
0
PolyAI delivers superior voice interactions for enterprises, resolving over 50% of calls naturally and securely.
PolyAI Reviews
4.17
Based on 6 reviews
How would you rate PolyAI?
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Liam O'Sullivan
December 25, 2024
What do you like most about using PolyAI?
The security measures in place make me feel confident about handling sensitive customer information. It's crucial for our industry.
What do you dislike most about using PolyAI?
The initial learning curve for staff was a bit steep, but training programs helped mitigate this issue.
What problems does PolyAI help you solve, and how does this benefit you?
PolyAI has reduced wait times for our customers, leading to higher satisfaction scores and better retention rates.
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Nina Patel
December 9, 2024
What do you like most about using PolyAI?
The real-time analytics are useful for tracking performance and understanding customer interactions.
What do you dislike most about using PolyAI?
The pricing model isn't very transparent, and we felt some features were priced higher than their value.
What problems does PolyAI help you solve, and how does this benefit you?
It helps automate responses to frequently asked questions, but sometimes it fails to capture the nuances of more complex inquiries.
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Sofia Martinez
December 8, 2024
What do you like most about using PolyAI?
The ability to change topics during a call is a game changer. Customers can express their needs without feeling restricted, which enhances their experience.
What do you dislike most about using PolyAI?
Sometimes the voice recognition struggles with heavy accents, which can lead to misunderstandings.
What problems does PolyAI help you solve, and how does this benefit you?
It helps us manage high call volumes efficiently. The analytics feature also provides insights into customer behavior, which aids in improving our service.
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Carlos Soto
December 7, 2024
What do you like most about using PolyAI?
The conversational flow feels very natural, making it easier for our customers to engage.
What do you dislike most about using PolyAI?
Occasionally, it struggles to understand context in longer conversations, which can lead to errors.
What problems does PolyAI help you solve, and how does this benefit you?
It efficiently handles a significant portion of our incoming calls, allowing our team to focus on more personalized service.
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Hae-Jin Kim
December 2, 2024
What do you like most about using PolyAI?
I love how intuitive the conversations feel. Customers often comment on how realistic the interactions are.
What do you dislike most about using PolyAI?
Every now and then, the system misinterprets a request, which can lead to frustration for both customers and agents.
What problems does PolyAI help you solve, and how does this benefit you?
It allows us to handle common inquiries without human intervention, freeing up our agents to focus on more complex issues.
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Ethan Bennett
November 22, 2024
What do you like most about using PolyAI?
I appreciate the natural language processing capabilities that allow customers to speak freely without being constrained to specific commands. It makes the interactions feel more human.
What do you dislike most about using PolyAI?
The integration process with our existing systems was more complex than anticipated. A more streamlined setup would be beneficial.
What problems does PolyAI help you solve, and how does this benefit you?
PolyAI significantly reduces the call handling time and improves customer satisfaction. By resolving over 50% of calls naturally, we can focus our human agents on more complex queries.
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