PolyAI

What is PolyAI?

PolyAI is a conversational platform designed for enterprises to provide a seamless and natural conversational experience for customers, focusing on voice interactions instead of text-based chat like most competitors. Founded in 2017 by experts in dialog systems from the University of Cambridge, PolyAI's goal is to help call centers deliver top-notch voice experiences. The platform offers features such as resolving over 50% of calls, allowing customers to speak naturally and change topics, resulting in enhanced customer experiences. It also emphasizes security, integrations with existing tech stacks, and real-time analytics to meet industry requirements and provide world-class service across various sectors like banking and healthcare.

Who created PolyAI?

PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. These individuals met at Cambridge's dialog systems group and had previous experience at Apple, Google, and Facebook, contributing to the development of PolyAI's conversational AI systems. The company focuses on providing voice-first solutions for call centers to enhance voice experiences for customers. Nikola Mrkšić is the Co-founder & CEO of PolyAI, leading the company alongside other key members in leadership positions such as Shawn Wen (Co-founder & CTO) and Eddy Su (Co-founder & SVP Engineering).

What is PolyAI used for?

• Resolve calls in heaviest use cases such as authentication, order management, billing, and more
• Effortless CX at scale with a conversational platform allowing natural speech and topic changes for fantastic customer experience
• Increased capacity to handle complex inquiries 24/7 and at scale without additional overhead
• Revenue gains by immediately responding to all customer contacts to increase engagement and loyalty
• Improved CX by reducing wait times, IVR time, and misroutes leading to better customer satisfaction and loyalty
• Actionable insights from customer conversations to identify issues, track progress, and seize new business opportunities
• Resolve calls in heavy use cases like authentication, order management, and billing
• Effortless CX at scale with a conversational platform for natural customer interactions
• Revenue gains by engaging customers promptly to ensure loyalty and repeat business
• Improved CX by reducing wait times, IVR time, and misroutes for enhanced customer satisfaction
• Actionable insights from real-time conversations to identify issues and seize new opportunities
• Modernizing CX stack to build brands known for world-class customer service with improved metrics
• Empowering leaders to mitigate risk and improve performance through voice assistant deployment
• Transforming call centers into revenue generators by offering world-class voice experiences
• Providing security, seamless integrations, and real-time insights across industries

Who is PolyAI for?

• Customer service representatives
• Call Center Agents
• Customer Experience Managers
• Sales Representatives
• Customer Success Managers
• Support Specialists
• Leaders in customer experience

How to use PolyAI?

To use Polyai effectively, follow these steps:

1. Design Your Voice Assistant: Create a branded voice and personality to engage users and resolve inquiries effectively.

2. Integrate Seamlessly: Integrate without risky replatforming by plugging into your existing tech stack at your preferred pace.

3. Real-Time Analysis: Utilize the real-time dashboard to stay informed about site issues, trends, and specific product inquiries.

4. Continuous Improvement: Manage ongoing updates and maintenance controls to ensure your assistant continually learns and enhances its performance.

5. Enhanced Security: Benefit from trustable AI with 24/7 support and compliance certification meeting industry requirements.

6. Efficient Integrations: Ensure implementation safety and ease with out-of-the-box and custom integrations.

7. Valuable Analytics: Gain real-time insights to make informed decisions without data gaps or guesswork.

8. Industry Trust: Industries like banking, healthcare, travel, and hospitality rely on PolyAI for top-notch service provision.

By following these steps, you can design, integrate, and deploy a customized voice assistant with Polyai in six weeks or less, enhancing customer experiences and operational efficiency significantly. Additionally, make use of the platform's pricing structure that scales to suit your needs, complete with reliable support and security measures. This comprehensive guide ensures you maximize the capabilities of Polyai for your business needs.