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Mailchimp

Mailchimp is an email and marketing automation platform that helps businesses grow with excellent technology and support.
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Mailchimp

What is Mailchimp?

Mailchimp is an email and marketing automations platform that enables businesses to start and grow with top-notch marketing technology, exceptional customer support, and engaging content. Founded in 2001 in Atlanta, Mailchimp was created as a cost-effective alternative to the oversized email software prevalent at the time, providing small businesses access to digital marketing advantages similar to their larger competitors. Over the years, Mailchimp evolved its offerings to cater to businesses and marketing teams of all sizes, eventually being acquired by Intuit in 2021. The company emphasizes empowering small businesses and fostering a culture of collaboration, creativity, and inclusivity among its workforce. Additionally, Mailchimp is committed to corporate citizenship, supporting small and medium-sized organizations through investments to help them grow and thrive.

Who created Mailchimp?

Mailchimp was founded by Ben Chestnut and Dan Kurzius. They started a web design agency called the Rocket Science Group over two decades ago. In 2001, they launched Mailchimp in Atlanta, offering small businesses affordable and effective email marketing services. Over the years, Mailchimp expanded to serve businesses of all sizes and was acquired by Intuit in 2021, continuing to prioritize empowering entrepreneurs and small businesses.

What is Mailchimp used for?

  • Email marketing
  • Marketing automation
  • Target customers with advanced logic like buying behavior, engagement, and predicted segments
  • Generate up to 7x more orders with Customer Journey Builder automations to drive more traffic and sales
  • Deliver personalized emails based on buying behavior, survey responses, chat interactions, and support tickets to promote loyalty and growth
  • Access data-backed recommendations to find and engage customers across email, social media, landing pages, and advertising
  • Automatically trigger emails based on customer behavior with Customer Journey Builder
  • Create segments of customers based on their lifetime value and likelihood to purchase
  • Generate up to 141% more revenue with Customer Lifetime Value and Likelihood to Purchase segments
  • Empower businesses to start and grow with marketing technology and inspiring content
  • Provide award-winning customer support to customers globally
  • Help customers achieve data security and privacy standards
  • Improve customer engagement and loyalty
  • Send email campaigns
  • Create automations for customer journeys
  • Segment customers based on behavior and preferences
  • Generate recommendations to improve email performance
  • Personalize emails based on customer data
  • Drive traffic and sales through email and SMS campaigns
  • Optimize email content using data-driven suggestions
  • Create custom designs for brand identity
  • Enhance data security and privacy standards for customers
  • Focus on loyal and valuable customers
  • Predict customers likely to buy again
  • Segment customers based on lifetime value and likelihood to purchase
  • Customize messages to target specific customer segments
  • Build customer relationships for repeat sales
  • Integrate AI to enhance email marketing
  • Automate email marketing campaigns based on customer behavior
  • Deliver personalized emails based on customer interactions
  • Improve revenue with Customer Lifetime Value and Likelihood to Purchase segments
  • Engaging customers across email, social media, landing pages, and advertising
  • Data-driven recommendations for marketing
  • AI-powered marketing assistance
  • Empowering small businesses
  • Supporting companies and marketing teams of all sizes
  • Providing advanced segmentation and reporting
  • Enhanced automations
  • Custom-coded email templates
  • Segmenting customers based on lifetime value and likelihood to purchase
  • Targeting specific customer segments with tailored messaging and offers
  • Building customer relationships with intelligent predictions and repeat sales
  • Integrating data from various sources to drive growth
  • Creating automated customer journeys to drive traffic and sales
  • Sending personalized emails based on customer behavior and interactions
  • Comparing email performance and receiving data-driven suggestions for improvement
  • Utilizing AI for creative designs and brand promotion
  • Enhancing data security and privacy standards for customers
  • Achieving up to 141% more revenue with Customer Lifetime Value and Likelihood to Purchase segments

Who is Mailchimp for?

  • Business owners
  • Marketers
  • E-Commerce Specialists
  • Entrepreneurs
  • Marketing professionals
  • Sales professionals
  • E-commerce professionals
  • Designers
  • AI enthusiasts
  • Small Business Owners
  • Marketing teams

How to use Mailchimp?

To use Mailchimp effectively, follow these steps:

  1. Sign Up: Create a Mailchimp account, choose a plan based on your needs, and complete the registration process.

  2. Import Contacts: Upload your contact list to Mailchimp to start building your audience.

  3. Create Campaigns: Design engaging email campaigns using Mailchimp's intuitive editor. You can customize templates, add content, and preview your emails.

  4. Segment Your Audience: Utilize Mailchimp's segmentation tools to target specific groups within your audience based on various criteria like behavior, demographics, and preferences.

  5. Automate Campaigns: Set up automated emails using Customer Journey Builder to send personalized messages triggered by customer actions.

  6. Analyze Performance: Track the performance of your campaigns with Mailchimp's reporting tools. Monitor open rates, click-through rates, and other key metrics to optimize your strategies.

  7. Integrate with Other Tools: Explore integrations with other platforms to enhance your marketing efforts and gather more data for analysis.

  8. Optimize Campaigns: Use Mailchimp's data-driven optimization tools to improve your campaigns based on industry best practices and suggestions from the platform.

  9. Focus on Valuable Customers: Leverage Mailchimp's features to identify loyal and high-value customers for targeted marketing and improved customer retention.

  10. Get Expert Support: Consider upgrading to premium plans for access to expert guidance, migration support, and additional features to further boost your marketing efforts.

By following these steps, you can effectively utilize Mailchimp to improve your email marketing strategies and drive better results for your business.

Pros
  • Offers SMS marketing add-ons in selected countries
  • Helps you focus on your most loyal and valuable customers
  • Supports advanced logic for customer segmentation
  • Has 22 years of experience in helping businesses sell more
  • Generates up to 141% more revenue with customer value segments
  • Uses AI for custom designs
  • Provides data-driven suggestions for email improvements
  • Delivers personalized emails based on customer interactions
  • Generates up to 7x more orders with Customer Journey Builder automations
  • Provides personalized onboarding services
  • Predicts customers likely to buy again
  • Integrates with various data sources for growth
  • Builds customer relationships
  • Segment customers based on value and likelihood to purchase
  • Helps focus on most loyal customers
Cons
  • Migration support and Customer success manager are not included in Essentials plan
  • Custom Premium pricing can be expensive for users with more than 250,000 contacts
  • Limited customer success management for lower-tier plans
  • No personalized onboarding for users on Free plan
  • Some features require a higher-priced plan for access
  • Limited phone support for free plan users
  • Some features like admin controls, roles, and the number of seats are limited in lower plans
  • Beta features not included in lower plans
  • Limited availability of features and functionality based on plan type
  • Limited availability of features and functionality based on the plan type
  • Possible additional charges for overages or higher contact tiers
  • Some features not included in all plans
  • Basic plans may be limited for smaller businesses
  • Free plan has a limit of 500 contacts
  • Limited to 3 Audiences in Essentials plan

Mailchimp Pricing and plans

Paid plans start at $20/month and include:

  • Phone & Priority Support 24/7
  • Email & Chat Support 24/7
  • Up to 200 journey points
  • Unlimited seats
  • Migration support
  • Customer success manager

Mailchimp FAQs

How can I get started with Mailchimp?
You can get started easily with a personalized product tour and onboarding specialists are available to help you get started with confidence.
What are the benefits of using Mailchimp?
Mailchimp offers features like advanced segmentation, enhanced automations, personalization, and data-driven optimization tools to drive results.
Is there phone support available for Mailchimp users?
Yes, phone support is available, but calls with the Mailchimp support team are currently only offered in English.
How can I increase revenue with Mailchimp?
You can potentially increase revenue by up to 141% using predictive segmented emails available in the Standard and Premium plans.
Can Mailchimp help in creating automated email campaigns?
Yes, Mailchimp provides tools like the Customer Journey Builder to set up automations based on customer behavior for more effective email campaigns.
What are the pricing options for Mailchimp users?
Mailchimp offers different plans with varying features and pricing, including a free plan, Standard plan, and Premium plan with additional support and features for growth.

Get started with Mailchimp

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