SunDevs

What is SunDevs?

Lucy AI is an artificial intelligence-powered chatbot specifically designed for cinemas. It operates on messaging platforms like WhatsApp and Telegram, assisting users in booking cinema tickets, providing customer support, and handling sales inquiries. Lucy AI aims to enhance the customer experience by offering personalized services, immediate responses, and round-the-clock availability. It supports real-time payment methods, fluent conversations, and can identify different levels of user security. Additionally, Lucy AI can handle customer support through FAQs and human agent ticket generation, operates 24/7, and can engage in fluent conversations with users. It is notable for driving user engagement, supporting in-chat purchases, and offering operational cost savings for cinemas through reduced labor costs. Lucy AI has been developed by SunDevs, a company focusing on technology solutions, including artificial intelligence applications and talent services, with a commitment to operational excellence and industry expertise.

Who created SunDevs?

Lucyai was launched on July 28, 2023, by SunDevs. SunDevs was founded by Fabián León Ortega and Juan David Rodríguez in 2014. The company expanded its product teams solutions and services, serving business operations in over 13 countries by 2019. In 2021, SunDevs consolidated its app development solutions and staff augmentation offerings. In 2023, SunDevs developed Lucy, its first generative AI solution.

What is SunDevs used for?

• Reducing operational costs
• Assisting users through messaging platforms such as WhatsApp and Telegram
• Aiding in booking cinema tickets
• Providing customer service
• Handling sales
• Enhancing customer experience with personalized responses and round-the-clock availability
• Supporting real-time payments
• Driving user engagement and building two-way relationships
• Supporting in-chat purchases
• Reducing operational costs for cinemas
• Improving customer self-service rate
• Assisting users through messaging platforms like WhatsApp and Telegram
• Enhancing customer experience with personalized interactions
• Generating human support tickets
• Offering 24/7/365 assistance
• Increasing customer self-service rates

Who is SunDevs for?

• Cinemas

How to use SunDevs?

To use Lucy AI efficiently, follow these steps:

1. Platform Accessibility:

   • Lucy AI operates on messaging platforms like WhatsApp and Telegram, enabling users to book cinema tickets seamlessly.

2. User Experience Enhancement:

   • Lucy AI offers personalized experiences, instant responses, and 24/7 availability. Its fluent conversations and text-based booking enhance user engagement.

3. Security and Payments:

   • Lucy AI supports multi-level user security and real-time payments through methods like debit and credit cards.

4. Customer Support:

   • The AI can answer FAQs, generate human support tickets, and operates round the clock, reducing operational costs.

5. Engagement and Conversations:

   • Lucy AI drives user engagement through fluent conversations, in-chat purchases, and two-way relationships.

6. Implementation:

   • Cinemas can implement Lucy AI by following developers' guidelines, which involve agreements, compliance, production, and fine-tuning after testing.

By following these steps, users can leverage Lucy AI effectively for cinema ticket booking, customer service, and sales assistance, ultimately enhancing the overall cinema experience.