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Genesys

Genesys enhances loyalty and business outcomes through personalized, omni-channel customer experiences with AI-driven solutions.
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Genesys Web Traffic statistics January, 2025

#765 -51
Global Rank
#809 -350
US Rank
#21 +3
Customer Service Tools Rank
-12.82% MoM Decline
372.10K -54.70K
Total Visits
was 426.80K
157.70K +5.60K
Unique Visits
was 152.10K
+0.00% Share Growth
0.00% +0.00%
Global Market Share
was 0.00%
0.59% -0.11%
Customer Service Tools Market Share
was 0.70%

Gender Distribution

61%
Male Users
39%
Female Users

Device Distribution

17%
Mobile users
83%
Desktop users

Duration & Bounce Rate

08:02 min
Average duration
46%
Bounce Rate

Traffic Trends

Month Page Visits
Feb 300.90K
Mar 276.00K
Apr 321.30K
May 250.20K
Jun 283.80K
Jul 490.70K
Aug 325.10K
Sep 304.30K
Oct 498.00K
Nov 438.10K
Dec 426.80K
Jan 372.10K

Competitor comparison

Month Page Visits
Feb 300.90K
Mar 276.00K
Apr 321.30K
May 250.20K
Jun 283.80K
Jul 490.70K
Aug 325.10K
Sep 304.30K
Oct 498.00K
Nov 438.10K
Dec 426.80K
Jan 372.10K

Genesys Web Traffic by Country

Location
Traffic
Share
Australia Australia
84.21K +56.38K
22.63%
United States United States
58.16K -97.54K
15.63%
India India
48.34K +28.11K
12.99%
Japan Japan
28.24K +26.49K
7.59%
Ireland Ireland
17.04K +15.12K
4.58%

AI Website Visits by Traffic Source

Source Traffic Share
Direct 201.42K 54.00%
Organic search 123.02K 33.00%
Referral 23.33K 6.00%
Mail 9.71K 3.00%
Paid search 6.96K 2.00%
Display ads 5.73K 2.00%
Organic social 1.94K 1.00%
Paid social 0 0.00%

Genesys alternatives

Tawk is a free platform that centralizes communication and customer service features like live chat and ticketing.

Klaviyo SMS Assistant creates rich customer profiles and uses AI for targeted marketing and accurate conversion tracking.

Respond.io manages customer conversations across channels, ensuring secure, efficient engagement with powerful automation and real-time reporting.

Voyado is a customer experience platform that boosts revenue through personalized recommendations and automated marketing campaigns.

Dialpad unifies business communications, automates tasks, and enhances productivity with AI-driven insights and features.