Fini AI

What is Fini AI?

Fini AI is an innovative platform that transforms your knowledge base into an interactive AI chat, allowing you to create a tireless AI agent ready to answer customer questions instantly, 24/7. With Fini AI, you can integrate with tools like Intercom, Slack, and Discord to deliver a human-like experience to users. The platform offers features such as seamless human routing, a multi-channel approach, and learning with feedback to ensure a magical experience for customers. Additionally, Fini AI prioritizes data protection, being SOC 2 Type II, ISO 27001, and GDPR compliant. Loved by product teams globally, Fini AI is an ultimate solution for providing 24/7 instant answers and engaging users effectively.

Who created Fini AI?

Fini was founded in 2022 by a team that previously worked at Uber, where they revolutionized customer support with innovative ticket automation. The company graduated from Y Combinator in the same year and is backed by investors including Matrix Partners and angels from Uber, Intercom, Softbank, Mckinsey, and Twitter.

What is Fini AI used for?

• Drive retention by predicting churn using AI
• Resolve 70% support questions with AI
• Securely integrate with private data across various platforms without code
• Export code for download
• Cross-browser compatible
• Easy edits and publishing
• Speed, scale, and security
• Define global color swatches
• Fine-tune typography
• Build layout your way
• Transform knowledge base into interactive AI chat
• Create tireless AI agent for 24/7 customer support without coding
• Integrate with tools like Intercom, Slack, and Discord
• Deliver human-like experiences to users
• Configure personalized agents for specific questions and tone
• Ensure seamless human routing
• Implement a multi-channel approach for customer support
• Learn and improve responses based on feedback
• Protect data with SOC 2 Type II, ISO 27001, and GDPR compliance
• Engage and retain users with 24/7 instant answers
• Transforming knowledge base into an interactive AI chat
• Increase in paid conversion and improved retention using multi-channel approach
• Resolve support questions with AI
• Secure integration with private data across platforms
• Shared team inboxes for collaboration
• Instant answers for customer service
• Manage team with reports
• Multi-channel approach with seamless human routing
• Increase paid conversion and improve retention of paid users
• Securely integrate with private data across platforms
• Securely integrate with private data across Confluence, G-drive, Notion, and more without code

Who is Fini AI for?

• Product Managers
• Product teams
• Growth teams at PLG companies
• Customer support teams

How to use Fini AI?

To use Fini effectively, follow these steps:

1. Transform Knowledge Base: Convert your knowledge base into an interactive AI chat without any coding.

2. Human Routing: Implement seamless human routing for situations where the AI cannot provide an answer.

3. Multi-Channel Approach: Deploy the AI agent across various channels with integrations for Intercom, Slack, and Discord.

4. Learn with Feedback: The AI learns from feedback provided by users to continuously improve responses.

5. Data Protection: Benefit from SOC 2 Type II, ISO 27001, and GDPR compliance for data security.

6. Personalized Configuration: Configure the AI agent's tone, character, and the specific questions it should answer.

7. Engage Users: Provide a human-like experience to users by delivering instant, 24/7 responses.

8. Scale Support: Improve customer satisfaction and retention by offering round-the-clock support.

9. Pricing: Explore the pricing plans available for Fini to choose the best fit for your needs.

Fini was founded in 2022 and graduated from Y Combinator. It is backed by prominent investors like Matrix Partners and has gained recognition for empowering customer support with innovative AI technology. By following these steps, you can leverage Fini to enhance your customer support experience and drive growth with AI seamlessly integrated into your operations.