CX Assist
4.82
0
CXassist manages email inboxes with AI, providing personalized, human-like responses and supporting over 50 languages.
CX Assist Reviews
4.82
Based on 11 reviews
How would you rate CX Assist?
What’s your thought?
Mateo Silva
March 6, 2025
What do you like most about using CX Assist?
The integration with Gmail is seamless, making it easy to implement without changing our workflow too much.
What do you dislike most about using CX Assist?
The spam prevention measure requiring a credit card for the free plan feels a bit excessive.
What problems does CX Assist help you solve, and how does this benefit you?
It has transformed our customer support process, making it faster and more efficient.
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Amina El-Masri
February 27, 2025
What do you like most about using CX Assist?
The personalized responses are impressive! Clients often remark on how human-like the replies are, which helps build rapport.
What do you dislike most about using CX Assist?
Sometimes the email processing limits can be restrictive for our growing business, but overall, it's manageable.
What problems does CX Assist help you solve, and how does this benefit you?
It helps speed up response times significantly, which has improved our customer satisfaction scores.
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Leila Al-Farsi
February 21, 2025
What do you like most about using CX Assist?
The personalized replies are fantastic! They help create a sense of connection with our customers.
What do you dislike most about using CX Assist?
I wish there were more templates available to choose from for different scenarios.
What problems does CX Assist help you solve, and how does this benefit you?
It allows us to respond quickly to inquiries, which is essential for maintaining customer satisfaction.
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Santiago Gonzalez
February 17, 2025
What do you like most about using CX Assist?
The analytics feature is fantastic. I can track response rates and adjust strategies accordingly.
What do you dislike most about using CX Assist?
It can be a bit overwhelming to set up at first, especially if you’re not tech-savvy.
What problems does CX Assist help you solve, and how does this benefit you?
It allows me to manage my inbox more efficiently, helping me prioritize important emails without missing out on critical follow-ups.
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Omar Khan
February 16, 2025
What do you like most about using CX Assist?
The AI's ability to draft responses that match our company's tone is remarkable; it saves me hours each week.
What do you dislike most about using CX Assist?
It sometimes struggles with context-specific queries that require nuanced understanding.
What problems does CX Assist help you solve, and how does this benefit you?
It helps automate routine communications, which in turn boosts productivity across our team.
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Nia Nguyen
February 3, 2025
What do you like most about using CX Assist?
I really appreciate the ability to customize responses based on different personas. It’s very helpful in different business contexts.
What do you dislike most about using CX Assist?
It can be a bit slow during peak hours, which can delay responses if not monitored closely.
What problems does CX Assist help you solve, and how does this benefit you?
It streamlines our email handling process, allowing us to maintain responsiveness without sacrificing quality.
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Zara Patel
January 31, 2025
What do you like most about using CX Assist?
The ability to customize the assistant with our style guide is a game-changer for maintaining brand consistency.
What do you dislike most about using CX Assist?
The learning curve was a bit steep; it took time for the AI to adapt fully to our specific needs.
What problems does CX Assist help you solve, and how does this benefit you?
It significantly reduces the time spent on mundane email tasks, letting us focus on creating value for our clients.
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Igor Petrov
January 30, 2025
What do you like most about using CX Assist?
The multi-language support is excellent for our global outreach. It enhances communication with our diverse client base.
What do you dislike most about using CX Assist?
The initial setup can be tedious, but the long-term benefits are worth it.
What problems does CX Assist help you solve, and how does this benefit you?
It takes care of the bulk of customer inquiries, allowing my team to focus on more complex issues that require personal attention.
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Liam Cheng
January 19, 2025
What do you like most about using CX Assist?
I love how CX Assist can handle multiple languages effortlessly. Managing our international client base has become so much easier thanks to its support for over 50 languages.
What do you dislike most about using CX Assist?
The only drawback I’ve noticed is the initial training period. It took some time to get it to understand our specific tone and business context.
What problems does CX Assist help you solve, and how does this benefit you?
CX Assist drastically reduces the time I spend on email management, allowing me to focus on strategic tasks instead of getting bogged down by routine replies.
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Yuki Tanaka
January 16, 2025
What do you like most about using CX Assist?
I appreciate the pre-set personas. They make it easy to switch between different styles depending on the context of the email.
What do you dislike most about using CX Assist?
The requirement of a credit card for the free plan feels unnecessary, but I understand the need to prevent spam.
What problems does CX Assist help you solve, and how does this benefit you?
It allows me to maintain a consistent brand voice across all communications, which is crucial for our marketing efforts.
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Hassan Tariq
January 8, 2025
What do you like most about using CX Assist?
The ability to customize responses is great, allowing for a tailored approach to different customer needs.
What do you dislike most about using CX Assist?
It sometimes misinterprets specific industry jargon, which can lead to awkward replies.
What problems does CX Assist help you solve, and how does this benefit you?
It automates many tasks that would otherwise take up a lot of my time, letting me prioritize more critical issues.
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