CX Assist
4.82
0
CXassist manages email inboxes with AI, providing personalized, human-like responses and supporting over 50 languages.
What is CX Assist?
CXassist is an AI assistant designed for managing email inboxes. It can be trained with personalized content to provide timely and accurate responses to prospects and customers. The AI tool utilizes the latest AI technology to read and respond to emails in a human-like manner, based on the information it is trained with. CXassist offers three pre-set personas - Generalist, Support, and Sales - each tailored for different approaches in responses. It requires a valid credit card for the free plan to reduce spam and fraud. Users can set up CXassist by signing in with their Google account, providing permissions, training it with business content, and toggling it on and off as needed. The assistant supports over 50 languages, allows users to set specific rules for handling emails, and provides analytics on all emails sent through the platform. Additionally, CXassist can be tailored to reflect a brand's tone and voice by uploading a style guide. It currently works with Gmail accounts and has limitations on the volume of emails it can process per month based on the type of account. Users can contact [email protected] for assistance with any issues or queries.
Who created CX Assist?
Cxassist was created by a founder named Theresan AI for that. The AI assistant for email management was launched on September 10, 2023. It offers personalized email responses based on the content users upload and can handle various email personas like Generalist, Support, and Sales. Currently, CXassist only supports Gmail accounts and can reply in over 50 languages. The company emphasizes privacy compliance, using email information via API with Google and OpenAI and not sharing or selling user data.
What is CX Assist used for?
- AI-driven email responses
- Email management automation
- Automated customer responses
- Training AI with business content
- Filtering and handling emails based on personas
- Support for Google email accounts
- Training AI with custom content
- Language support for over 50 languages
- Analytics and reporting for email activity
- Integrating with Gmail
Who is CX Assist for?
- Sales
- Support
- Generalist
How to use CX Assist?
To use CXassist, follow these steps:
- Sign in with your Google account.
- Provide necessary permissions.
- Train CXassist with your business content.
- Choose from 3 pre-set personas: Generalist, Support, or Sales.
- Set up rules to handle different emails, excluding specific domains or labels.
- Ensure your sensitive information is protected as CXassist only uses email information via API.
- Manage your email account by toggling CXassist on/off at any time.
- Monitor CXassist's activity through provided analytics and reporting.
- Receive updates automatically as a subscriber.
- Utilize the system with a Google account and a supported browser.
- Choose from different plans: free trial, personal, or business.
- Cancel anytime with no contracts.
- Access training resources and documentation for assistance.
- Enable CXassist to reflect your brand's tone by uploading a style guide.
- Contact support for assistance at [email protected].
With these steps, you can effectively utilize CXassist for AI-powered email management.
Pros
- CXassist is an AI assistant for your inbox that references trained content in responses to prospects and customers
- It leverages the latest AI technology to read and answer emails based on trained information
- Offers pre-set personas like Generalist, Support, and Sales for varied response approaches
- Requires a valid credit card for account use to reduce spam and fraud
- Supports Google email accounts for both personal and business use
- Can understand and reply in over 50 languages
- Provides analytics for monitoring email activity sent via CXassist
- Allows setting specific rules for handling different emails, such as excluding domains and labels
- Ensures email information privacy and compliance with Google and OpenAI standards
- Provides a human override setting for emails CXassist cannot accurately respond to
Cons
- CXassist cannot read attachments in emails currently.
- Limited to working only with Gmail (personal and business) accounts.
- May not have advanced features found in other AI email automation tools in the industry.
- May not provide as much flexibility and customization compared to other competitors.
- Unable to handle multiple email accounts under a single CXassist account.
- Limited to pre-set personas (Generalist, Support, Sales) without the ability to create custom personas.
CX Assist FAQs
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What is CXassist and what does it do?
- CXassist is an AI assistant for your inbox. After you train the AI with your own content, it will reference it in all responses to your prospects and customers, ensuring a timely and accurate response.
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How does CXassist use AI to respond to emails?
- CXassist leverages the latest AI technology by allowing it to read and answer emails the same way a human would, based on the information you train it with.
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What email providers are supported by CXassist?
- Today, CXassist supports Google email accounts – both business and personal.
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Can CXassist handle attachments in emails?
- CXassist cannot read attachments in emails at this time.
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What support options are available if I encounter issues with CXassist?
- You can contact [email protected], and they will assist you in resolving any issues.
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How do I set up CXassist to manage my email account?
- To set up CXassist, sign in with your Google account, provide permission, train CXassist with your content, and activate it. You can adjust settings before activating and toggle it on and off.
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How can I provide feedback on the responses generated by CXassist?
- You can send feedback to [email protected].
Get started with CX Assist
CX Assist reviews
Liam Cheng
January 19, 2025
What do you like most about using CX Assist?
I love how CX Assist can handle multiple languages effortlessly. Managing our international client base has become so much easier thanks to its support for over 50 languages.
What do you dislike most about using CX Assist?
The only drawback I’ve noticed is the initial training period. It took some time to get it to understand our specific tone and business context.
What problems does CX Assist help you solve, and how does this benefit you?
CX Assist drastically reduces the time I spend on email management, allowing me to focus on strategic tasks instead of getting bogged down by routine replies.
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Amina El-Masri
February 27, 2025
What do you like most about using CX Assist?
The personalized responses are impressive! Clients often remark on how human-like the replies are, which helps build rapport.
What do you dislike most about using CX Assist?
Sometimes the email processing limits can be restrictive for our growing business, but overall, it's manageable.
What problems does CX Assist help you solve, and how does this benefit you?
It helps speed up response times significantly, which has improved our customer satisfaction scores.
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Santiago Gonzalez
February 17, 2025
What do you like most about using CX Assist?
The analytics feature is fantastic. I can track response rates and adjust strategies accordingly.
What do you dislike most about using CX Assist?
It can be a bit overwhelming to set up at first, especially if you’re not tech-savvy.
What problems does CX Assist help you solve, and how does this benefit you?
It allows me to manage my inbox more efficiently, helping me prioritize important emails without missing out on critical follow-ups.
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