Chattermill
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Chattermill unifies and analyzes customer feedback using AI to help businesses prioritize customer needs and enhance experiences.
What is Chattermill?
Chattermill is a platform that helps businesses improve their customer-centric experiences by unifying and analyzing customer feedback from various sources, enabling them to prioritize what matters to their customers. Founded in 2015 by Mikhail Dubov and Dmitry Isupov, the platform uses deep learning technology to extract insights from data efficiently. Chattermill is trusted by leading customer-centric companies like Uber, HelloFresh, and Wise, allowing them to act on their customer reality effectively. The platform offers various analytics capabilities, including customer feedback analytics, support data analytics, product feedback analytics, and social feedback analytics. Additionally, Chattermill provides SOC2 Type II certification, GDPR and CCPA compliance, EU & US-based data hosting, and advanced admin controls to ensure data security and privacy.
Chattermill's focus on customer feedback analytics has been recognized by industry leaders like Uber, HelloFresh, and Tesco. The platform's deep learning AI technology enables it to provide granular insights into customer experiences, aiding businesses in understanding customer sentiments at a detailed level. The exceptional customer success and support offered by Chattermill ensure that businesses receive personalized assistance and guidance throughout their journey with the platform.
Who created Chattermill?
Chattermill was co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First. They launched the company out of frustration with the slow pace of customer research and the inaccessibility of such services for many companies. Their vision was to use deep learning technology to automate the process of deriving insights from messy data. Chattermill officially launched on December 12, 2023, and has since become a trusted platform for customer-centric companies like Uber, HelloFresh, and Wise to analyze and act on customer feedback.
What is Chattermill used for?
- Customer Feedback Analytics
- Social Feedback Analytics
- Support Data Analytics
- Product Feedback Analytics
- Social CX Analytics
- Improve NPS
- Work Smarter
- Loved by Users
- Immediate Value
- Understand the Voice of Your Customers
- Analyze customer feedback at scale
Who is Chattermill for?
- Customer Insights Manager
- Data Analyst
- Marketing Manager
- Product Manager
- Customer Success Manager
- Finance Manager
- Customer Support Analysts
- Product Managers
- Marketing professionals
- CX Intelligence Leaders
- Product teams
- Customer support teams
- Strategy & Ops Lead
- Voice of Customer Expert
- Lead Analyst
- Strategy & Operations Lead
- Associate Director of VoC
How to use Chattermill?
To use Chattermill effectively, follow these steps:
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Unify Data: Collect and analyze all customer data from various sources like feedback, conversations, reviews, social media, and support interactions to gain a comprehensive view of customer sentiment.
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Get Actionable Insights: Utilize AI-powered deep learning to analyze feedback data at scale, extracting sentiment and identifying pain points to provide actionable intelligence for decision-making.
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Understand Customer Voice: Prioritize improvements by understanding customer feedback and focusing on areas that matter most to customers to enhance product strategy, operations, and customer support.
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Integration and Security: Benefit from integrations with various data sources and ensure data security with SOC2 Type II certification, GDPR & CCPA compliance, and advanced admin controls for data permissions.
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Customer Success Support: Receive dedicated support from a Certified Customer Success Manager for strategies, onboarding, and training through the CX Intelligence Academy to maximize the platform's benefits.
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Impact Measurement: Evaluate the impact of using Chattermill by monitoring metrics like NPS improvement, hours saved, user adoption, and immediate value payback period to quantify business benefits.
By following these steps, you can effectively harness the power of Chattermill to enhance customer experiences and drive business success.
Pros
- Analyzes millions of support interactions and chat data at scale to find out the root causes of customer inquiries
- SOC2 Type II certified for security and confidentiality standards
- Offers integrations for all data sources and existing tech stack
- Helps in understanding the voice of customers to prioritize and improve products and operations
- Analyzes feedback data at scale using AI for actionable intelligence
- Provides immediate value with a quick payback period
- Increases user adoption
- Saves time through smarter work processes
- Improves Net Promoter Score (NPS)
- Delivers actionable insights to help deliver better customer experiences
Cons
- Potential lack of customization
- Dependent on direct customer quotes
- Possibly complex for non-technical users
- Dependent on predefined business insights
- Unspecified data limits
- No detailed privacy controls
Chattermill FAQs
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What is Chattermill?
- Chattermill is a customer feedback analytics platform that unifies customer feedback data and analyzes it at scale using AI to provide actionable insights and understand the voice of customers.
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What are the key capabilities of Chattermill?
- Chattermill offers Customer Feedback Analytics, Support Data Analytics, Product Feedback Analytics, and Social Feedback Analytics to help businesses analyze feedback data, support interactions, chat data, user data, and social comments using AI.
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How does Chattermill help improve customer experiences?
- Chattermill helps improve customer experiences by analyzing feedback data to uncover pain points, understand customer sentiment, and provide insights for building customer-centric product strategies and delivering better customer support experiences.
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What certifications and compliance does Chattermill have?
- Chattermill is SOC2 Type II Certified, GDPR & CCPA compliant, and offers EU & US-based data hosting to ensure adherence to strict security, confidentiality, and data privacy standards.
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Who founded Chattermill and when?
- Chattermill was co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, with a vision to automate insights generation from customer data using deep learning technology.
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How is Chattermill used by companies?
- Chattermill is used by customer-centric companies like Uber, HelloFresh, and Wise to unify and act on customer feedback, improve customer experiences, and make data-driven decisions based on accurate customer insights.
Get started with Chattermill
Chattermill reviews
Luca Giordano
January 24, 2025
What do you like most about using Chattermill?
I love how Chattermill integrates multiple feedback sources into one platform, allowing us to have a holistic view of our customer sentiments. The AI-driven insights are incredibly detailed and actionable.
What do you dislike most about using Chattermill?
The interface can be a bit overwhelming at first, as there are so many features to explore. A more guided onboarding process would be helpful.
What problems does Chattermill help you solve, and how does this benefit you?
Chattermill helps us identify key areas for improvement in our customer experience. By understanding specific pain points, we can prioritize our actions and enhance customer satisfaction significantly.
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Anika Khan
January 14, 2025
What do you like most about using Chattermill?
The depth of analysis provided by Chattermill is exceptional. It helps us drill down into customer feedback and understand the nuances behind the data.
What do you dislike most about using Chattermill?
Sometimes, the reports can take a little while to generate, especially if we’re pulling in data from multiple sources.
What problems does Chattermill help you solve, and how does this benefit you?
Chattermill helps us tackle the issue of fragmented feedback by unifying it into one accessible platform. This allows us to respond to customer needs more efficiently.
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Santiago Rojas
February 25, 2025
What do you like most about using Chattermill?
The ability to get real-time insights is invaluable. We can act quickly on customer feedback and make informed decisions.
What do you dislike most about using Chattermill?
It took some time to learn all the features, as there are many advanced functionalities that require a bit of a learning curve.
What problems does Chattermill help you solve, and how does this benefit you?
Chattermill helps us address customer dissatisfaction swiftly by flagging issues in real-time, which ultimately leads to better customer retention.
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