BestChat

What is BestChat?

BestChat is a versatile chat tool designed to enhance customer support and boost sales through various communication channels such as web live chat, email, and AI-robot chat systems. It offers flexible design for multi-chat channel support, visitor tracking, and integration with popular messaging platforms like Facebook, Twitter, WhatsApp, and Email. BestChat also integrates a robust CRM system for collecting and analyzing customer information, along with features like data analysis, traffic tracking, and agent performance evaluation. The tool supports multi-system integration, enabling businesses to connect with existing systems for customized marketing strategies and differentiated services, making it an effective solution for optimizing customer support and sales engagement processes.

Who created BestChat?

BestChat, a versatile chat tool launched on June 7, 2021, was created by a team led by its founder. The company focuses on enhancing customer support and sales engagement through various communication channels such as web live chat, email, and an AI-robot chat system. BestChat offers features like multi-chat channel support, visitor tracking, integration with popular messaging platforms, and robust CRM integration for improved customer information analysis. The tool also provides advanced features like automatic chat distribution, visitor showcases, member identification, and support across iOS and Android apps. BestChat aims to optimize customer support and sales engagement processes for businesses .

What is BestChat used for?

• Efficient customer service
• Smart order tracking
• Effortless Returns and Exchanges
• Remarkable Time Savings
• Integration with popular messaging platforms (Facebook, Twitter, WhatsApp, Email)
• Customer Relationship Management (CRM) integration and analytics
• Data analysis, traffic tracking, and agent performance evaluation
• Automatic chat distribution system
• Detailed visitor showcases
• Integration with existing systems such as tickets, orders, and logistics
• Customized marketing strategies and differentiated services
• Customer relationship management (CRM)
• Boosting sales engagement
• Multi-chat channel support
• Tracking visitors
• Integration with popular messaging platforms
• Data analysis and traffic tracking
• Agent performance evaluation
• Advanced features like automatic chat distribution system
• Multi-system integration for customized marketing strategies and services
• Real-time order updates
• Delivery status notifications
• Visitor tracking
• CRM integration for customer information analysis
• Reduce agents’ average time consumption by 87%
• Track visitors
• Integration with messaging platforms like Facebook, Twitter, WhatsApp, and Email
• Integration with CRM system for customer information collection and analysis
• Provides over 30 customer service indexes for quality improvement
• Advanced features like automatic chat distribution, visitor showcases, member information identification, and support on portable devices

Who is BestChat for?

• Customer Support Representatives
• Sales professionals
• Sales Representatives
• Marketing Managers
• CRM specialists
• Business owners

How to use BestChat?

To use BestChat effectively, follow these comprehensive steps:

1. Sign Up and Log In:

   • Visit the BestChat website at https://www.bestchat.com/ to sign up for an account.
   • Use your credentials to log in to the BestChat platform.

2. Set Up Communication Channels:

   • Explore the various communication channels available, such as web live chat, email, and AI-robot chat system.
   • Integrate popular messaging platforms like Facebook, Twitter, WhatsApp, and Email to enable live chats with potential customers.

3. Utilize CRM Integration:

   • Benefit from the robust CRM system integrated into BestChat to collect and analyze customer information for enhanced management.
   • Make use of features like data analysis, traffic tracking, and agent performance evaluation to improve customer service quality.

4. Explore Advanced Features:

   • Discover advanced features such as automatic chat distribution, detailed visitor showcases, and member information identification.
   • Access the tool seamlessly across portable devices through iOS and Android apps.

5. Integrate with Existing Systems:

   • Connect BestChat with existing systems like tickets, orders, and logistics systems for customized marketing strategies and differentiated services.

6. Optimize Customer Support and Sales Engagement:

   • Leverage more than 30 customer service indexes provided by BestChat to enhance service quality.
   • Enhance customer support and sales engagement processes by utilizing the efficient features of BestChat.

By following these steps, you can effectively use BestChat to streamline your customer support and sales engagement processes and enhance overall business performance.