BestChat
4.67
0
BestChat enhances customer support and boosts sales via multi-channel communication and CRM integration.
What is BestChat?
BestChat is a versatile chat tool designed to enhance customer support and boost sales through various communication channels such as web live chat, email, and AI-robot chat systems. It offers flexible design for multi-chat channel support, visitor tracking, and integration with popular messaging platforms like Facebook, Twitter, WhatsApp, and Email. BestChat also integrates a robust CRM system for collecting and analyzing customer information, along with features like data analysis, traffic tracking, and agent performance evaluation. The tool supports multi-system integration, enabling businesses to connect with existing systems for customized marketing strategies and differentiated services, making it an effective solution for optimizing customer support and sales engagement processes.
Who created BestChat?
BestChat, a versatile chat tool launched on June 7, 2021, was created by a team led by its founder. The company focuses on enhancing customer support and sales engagement through various communication channels such as web live chat, email, and an AI-robot chat system. BestChat offers features like multi-chat channel support, visitor tracking, integration with popular messaging platforms, and robust CRM integration for improved customer information analysis. The tool also provides advanced features like automatic chat distribution, visitor showcases, member identification, and support across iOS and Android apps. BestChat aims to optimize customer support and sales engagement processes for businesses .
What is BestChat used for?
- Efficient customer service
- Smart order tracking
- Effortless Returns and Exchanges
- Remarkable Time Savings
- Integration with popular messaging platforms (Facebook, Twitter, WhatsApp, Email)
- Customer Relationship Management (CRM) integration and analytics
- Data analysis, traffic tracking, and agent performance evaluation
- Automatic chat distribution system
- Detailed visitor showcases
- Integration with existing systems such as tickets, orders, and logistics
- Customized marketing strategies and differentiated services
- Customer relationship management (CRM)
- Boosting sales engagement
- Multi-chat channel support
- Tracking visitors
- Integration with popular messaging platforms
- Data analysis and traffic tracking
- Agent performance evaluation
- Advanced features like automatic chat distribution system
- Multi-system integration for customized marketing strategies and services
- Real-time order updates
- Delivery status notifications
- Visitor tracking
- CRM integration for customer information analysis
- Reduce agents’ average time consumption by 87%
- Track visitors
- Integration with messaging platforms like Facebook, Twitter, WhatsApp, and Email
- Integration with CRM system for customer information collection and analysis
- Provides over 30 customer service indexes for quality improvement
- Advanced features like automatic chat distribution, visitor showcases, member information identification, and support on portable devices
Who is BestChat for?
- Customer Support Representatives
- Sales professionals
- Sales Representatives
- Marketing Managers
- CRM specialists
- Business owners
How to use BestChat?
To use BestChat effectively, follow these comprehensive steps:
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Sign Up and Log In:
- Visit the BestChat website at https://www.bestchat.com/ to sign up for an account.
- Use your credentials to log in to the BestChat platform.
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Set Up Communication Channels:
- Explore the various communication channels available, such as web live chat, email, and AI-robot chat system.
- Integrate popular messaging platforms like Facebook, Twitter, WhatsApp, and Email to enable live chats with potential customers.
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Utilize CRM Integration:
- Benefit from the robust CRM system integrated into BestChat to collect and analyze customer information for enhanced management.
- Make use of features like data analysis, traffic tracking, and agent performance evaluation to improve customer service quality.
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Explore Advanced Features:
- Discover advanced features such as automatic chat distribution, detailed visitor showcases, and member information identification.
- Access the tool seamlessly across portable devices through iOS and Android apps.
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Integrate with Existing Systems:
- Connect BestChat with existing systems like tickets, orders, and logistics systems for customized marketing strategies and differentiated services.
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Optimize Customer Support and Sales Engagement:
- Leverage more than 30 customer service indexes provided by BestChat to enhance service quality.
- Enhance customer support and sales engagement processes by utilizing the efficient features of BestChat.
By following these steps, you can effectively use BestChat to streamline your customer support and sales engagement processes and enhance overall business performance.
BestChat FAQs
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What is the primary aim of BestChat?
- The primary aim of BestChat is to improve customer support and boost sales by providing various communication channels, including web live chat, email, and AI-robot chat system.
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What are some features of BestChat in terms of customer relationship management (CRM)?
- BestChat integrates a robust CRM system that collects and analyzes customer information to enhance management and processing tracks. It offers features such as data analysis, traffic tracking, and agent performance evaluation.
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Does BestChat support integration with popular messaging platforms?
- Yes, BestChat can be integrated with popular messaging platforms such as Facebook, Twitter, WhatsApp, and Email, allowing potential customers to initiate live chats anytime, anywhere.
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What are some advanced features offered by BestChat?
- BestChat offers advanced features like an automatic chat distribution system, detailed visitor showcases, member information identification, and seamless support across portable devices through iOS and Android apps.
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How does BestChat support multi-system integration?
- BestChat supports multi-system integration, allowing companies to connect the tool with their existing systems such as tickets, orders, and logistics systems. This integration facilitates customized marketing strategies and provides differentiated services.
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What type of improvement can BestChat provide in terms of time consumption?
- BestChat can reduce agents’ average time consumption by 87% through automation, eliminating the need for manual pre-sales and after-sales services.
Get started with BestChat
BestChat reviews
Emilio Gonzalez
February 26, 2025
What do you like most about using BestChat?
I love the multi-channel communication feature. It allows us to interact with customers through web chat, email, and social media all in one tool, which has streamlined our customer support process significantly.
What do you dislike most about using BestChat?
The only minor issue is the initial setup, which can be a bit complex. However, once configured, it works seamlessly.
What problems does BestChat help you solve, and how does this benefit you?
BestChat helps us manage customer inquiries more efficiently, reducing response times and increasing customer satisfaction, which ultimately boosts our sales.
How would you rate BestChat?
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Aisha Khan
February 20, 2025
What do you like most about using BestChat?
The integration with our CRM system is fantastic! It allows us to keep track of customer interactions and preferences, which helps personalize our sales strategy.
What do you dislike most about using BestChat?
I wish the reporting features were a little more customizable. Some specific metrics we want to track are not easily accessible.
What problems does BestChat help you solve, and how does this benefit you?
It resolves our previous issues with fragmented communication channels by consolidating everything into one platform, allowing for a smoother customer experience.
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Luca Ricci
January 29, 2025
What do you like most about using BestChat?
The visitor tracking feature is very beneficial as it provides insights into customer behavior, helping us tailor our responses effectively.
What do you dislike most about using BestChat?
Sometimes, the AI-robot chat system struggles to handle complex queries, which can frustrate customers.
What problems does BestChat help you solve, and how does this benefit you?
It helps us manage high volumes of customer inquiries without needing a large support team, saving both time and costs.
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