Align AI

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Align AI provides interaction analytics and evaluation for AI-driven organizations, ensuring actionable insights and data security.

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What is Align AI?

Align AI, formerly known as Ex-Impaction.ai, emerged in 2021 as the team behind two of Korea's pioneering generative-AI driven consumer products – Hama, an AI-driven image editing tool, and Enterpix, a search engine for AI-generated images. These products gained popularity among over 1.3 million users, leading to a wealth of usage data. The team encountered a significant obstacle when traditional analytics tools failed to effectively handle the new varieties of data associated with generative-AI products like conversational, text, and image data. This challenge prompted the development of Align AI analytics, initially for internal use, until it was acquired by Sandoll Group, ushering in Korea's first Generative AI product acquisition. Align AI now serves as a pivotal tool for interaction analytics and evaluation for AI-driven organizations globally, offering both a cloud and enterprise solution designed to provide actionable insights and ensure data security and control for modern enterprises.

Who created Align AI?

Align AI, formerly known as Ex-Impaction.ai, was founded by a team that initially developed analytics tools for internal use until the acquisition of their AI-powered consumer products, Hama and Enterpix. The company's solutions cater to AI-native organizations globally, offering actionable insights through the Align AI Cloud Solution and ensuring data security with the Align AI Enterprise Solution.

What is Align AI used for?

Identifying innovative features and enhancing user experiences
Analyzing conversational data in a new direction
Meeting data privacy requirements for businesses dealing with sensitive data
Gaining insights into user interactions for improving chatbot performance
Monitoring chatbot interactions for unintended actions
Improving user experiences in LLM-powered chatbots
Automating data analysis for over 10,000 conversations
Assessing chatbot readiness for production
Predictive analytics to address chatbot shortcomings
Identifying bottlenecks in chatbot interactions and recommending human intervention
Identification of innovative features
Enhancements to user experiences
Shaping a superior product journey
Approaching conversational data in a new direction
Meeting data privacy requirements
Identifying features to prioritize for updates
Monitoring to prevent unintended actions
Gaining confidence in launching chat products
Understanding user experiences and product changes
Automating manual tasks in analyzing conversations
See real-time conversational data on your personal dashboard
Search chat data easily with natural language
Analyze subjective data with your AI Copilot
Easily link to your data with our SDK
Transform data into actionable insights
Total data security and control for modern enterprises
Identify innovative features and enhance user experiences
Gain insights into user behavior
Approach conversational data in a new direction
Provide insights for potential new features
Search chat data easily with natural language (find sessions where...)
Monitor LLM to ensure it did not perform any unintended actions
Identify potential new features based on user engagement with chatbots
Gain confidence in launching chat products
Understand user experiences and prioritize features for updates
Speed up data analysis process (15 minutes setup)
Meet data privacy requirements for handling sensitive data

Who is Align AI for?

Innovation Hub Lead
Supply Chain Industry Professional
Chatbot Product Manager
LLM-Powered Chatbot Developer

How to use Align AI?

To use Align AI (Ex-Impaction.ai), follow these steps:

Sign up for a free account on the Align AI platform through their website.
Once logged in, access the Align AI dashboard to view real-time conversational data, search chat data with natural language, analyze subjective data with the AI Copilot, and link to your data using the provided SDK.
Utilize the platform to gain insights into user behavior, identify innovative features, enhance user experiences, and shape a superior product journey.
Take advantage of the Align AI Enterprise Solution, which offers a trustworthy solution for modern enterprises with a focus on data security and control.
Explore how Align AI helps businesses understand how users interact with AI products, empowering organizations worldwide to leverage actionable insights.
Benefit from features like monitoring chatbot interactions, analyzing user engagement patterns, and prioritizing features for product updates based on user interactions.
Customize your Align AI experience based on your organization's specific needs to maximize the benefits of the platform.

By following these steps, you can effectively use Align AI (Ex-Impaction.ai) to enhance your understanding of user behavior and improve your product journey.

Pros

Automates monitoring and analysis of large volumes of conversations
Automating the analysis of conversations for more efficient insights
Quick setup process, taking developers only 15 minutes
Transforming data into actionable insights for AI products
Offering a trustworthy solution for data security and control
Enabling easy access to interaction analytics for AI-native organizations
Helping businesses understand how users interact with AI products
Provides data analysis while meeting data privacy requirements
Helps identify potential new features based on user engagement
Acts as a safety net for ensuring AI systems do not perform unintended actions
Aids in gaining confidence in launching chat products
Assists in understanding user experiences and product changes
Aiding in understanding the impact of product changes on user experiences
Quick and easy setup process for developers
Align AI is a promising product, empowering businesses to gain profound insights into user behavior.

Cons

Existing analytics products couldn't deal with new types of data common to generative-AI products like conversational data and image data
Initially relied on a traditional method of analysis which was not scalable and sustainable
No solution on the market for analytics tailored to new types of AI-native products before Align AI
Limited information provided on pricing details and plans
Lack of predictive analytics to preemptively address chatbot shortcomings
Ability to identify bottlenecks in chatbot interactions and suggest areas for human intervention is unclear
The page providing further information does not exist
Limited reviews available for detailed insights into user experiences and feedback
Specific cons related to data consumption calculation and available plans are not clearly outlined
Missing features or comparisons with other AI tools in the industry for a comprehensive evaluation

Pros

Cons

Automates monitoring and analysis of large volumes of conversations
Automating the analysis of conversations for more efficient insights
Quick setup process, taking developers only 15 minutes
Transforming data into actionable insights for AI products
Offering a trustworthy solution for data security and control
Enabling easy access to interaction analytics for AI-native organizations
Helping businesses understand how users interact with AI products
Provides data analysis while meeting data privacy requirements
Helps identify potential new features based on user engagement
Acts as a safety net for ensuring AI systems do not perform unintended actions
Aids in gaining confidence in launching chat products
Assists in understanding user experiences and product changes
Aiding in understanding the impact of product changes on user experiences
Quick and easy setup process for developers
Align AI is a promising product, empowering businesses to gain profound insights into user behavior.

Existing analytics products couldn't deal with new types of data common to generative-AI products like conversational data and image data
Initially relied on a traditional method of analysis which was not scalable and sustainable
No solution on the market for analytics tailored to new types of AI-native products before Align AI
Limited information provided on pricing details and plans
Lack of predictive analytics to preemptively address chatbot shortcomings
Ability to identify bottlenecks in chatbot interactions and suggest areas for human intervention is unclear
The page providing further information does not exist
Limited reviews available for detailed insights into user experiences and feedback
Specific cons related to data consumption calculation and available plans are not clearly outlined
Missing features or comparisons with other AI tools in the industry for a comprehensive evaluation

Align AI FAQs

How does Align AI calculate data consumption?: Align AI calculates data consumption using its analytics tools tailored to new types of data common to generative-AI products such as conversational data, text data, image data, etc.

Which plans are available for Align AI?: Align AI offers plans for modern enterprises, Generative-AI companies, and builders.

Do you use Align AI (ex-impaction.ai)?: Align AI (ex-impaction.ai) is used for real-time conversational data analysis, chat data search, subjective data analysis with an AI Copilot, and linking data with an SDK, all while ensuring SOC II compliance.