AI CRM Tools

Customer Service Management (CSM) by ServiceNow is a comprehensive platform that enhances customer service by focusing on improving customer satisfaction and controlling operational costs. This solution leverages advanced AI to boost self-service functionality and increase the efficiency of support agents. Agents have access to real-time information which allows them to promptly resolve issues, leading to increased customer happiness. CSM seamlessly integrates various applications and capabilities such as self-service portals with knowledge bases and workforce optimization tools for effective team management. Additionally, the platform offers features like process mining and predictive intelligence to optimize process flows and tasks efficiently. ServiceNow's Now Platform® serves as the foundation of CSM, providing a unified system of action that streamlines enterprise automation, reduces complexity, and improves operational scalability. By implementing CSM, businesses not only optimize their service processes but also create a comprehensive customer experience ecosystem by integrating with other products, ultimately enhancing their overall performance and profitability.

Key Features of CSM:

1. Self-Service: Utilize an integrated portal for knowledge service catalogs and chatbot support.
2. Workforce Optimization: Gain real-time insights into agent scheduling and performance metrics.
3. Process Mining: Improve workflow efficiency by optimizing process flows.
4. Predictive Intelligence: Enhance everyday operations with machine learning capabilities.
5. Virtual Agent: Deploy intelligent chatbots capable of understanding common language for rapid issue resolution.

In addition to these features, CSM includes AI-powered self-service, agent productivity tools, enterprise automation, and operates on the Now Platform by ServiceNow, ensuring a robust and streamlined approach to customer service management.

Aviso AI for Sales is a comprehensive tool that leverages AI algorithms and predictive analytics to enhance sales operations. It focuses on Revenue Intelligence and Conversational Intelligence, aiming to improve sales forecasting accuracy and deal closure rates. The tool seamlessly integrates with various CRM platforms and offers features like GTM team collaboration, Revenue forecasting, Deal acceleration, and Marketing Intelligence. Aviso AI for Sales stands out due to its ability to integrate with multiple CRM systems, its AI-driven features supporting Revenue Intelligence and Predictive Analytics, and its unique functions like Coaching and Enablement, Reports and Analytics, and Deal and Pipeline Inspection, setting it apart from other sales optimization tools.

Diatech CRM Tools is an AI technology solution provider specifically tailored for the diamond industry. Their AI-powered solutions focus on sourcing, marketing, and decision-making processes for natural and lab-grown polished diamonds. Diatech offers tools for demand-supply analytics, price analytics, customer behavior analytics, market prediction, and a services marketplace for businesses to list their stones. Additionally, they provide a white-labeled storefront or marketplace creation option within minutes. Diatech's AI-powered analytics enable better decision-making by providing insights into the diamond industry, allowing businesses to track and analyze customer behavior across sales channels through their DIATRACK CRM tool. The company is known for its trusted services within the industry, serving numerous industry leaders and offering support through various channels such as email, phone, and physical location, along with an analytics platform app for convenient access. Diatech also upholds privacy protocols with a privacy policy in place, empowering businesses in the diamond industry with valuable insights and tools for optimization.

Collective[i] is an artificial intelligence tool designed for B2B commerce. It aims to optimize revenue and sales effectiveness, automate data cleansing, and capture activities and contacts in CRM systems. Additionally, Collective[i] provides a network powered by AI and a community of connectors to contribute to business success. The platform operates as an AI-first solution, leveraging features like Intelligent WriteBack™ for data cleansing and contact capture, and C[i]™ for Sales for buyer-centric, data-driven selling. Collective[i] also emphasizes data security, confidentiality, and integrity, with enterprise-level security measures in place to protect users' data.

UserSketch is an AI-powered tool tailored for remote B2C SaaS companies, aimed at enhancing user interaction tracking through a user-friendly interface resembling a newsfeed. The tool enables businesses to engage with collected data, track the customer journey from acquisition to retention, integrate with various apps, and employ industry-standard security measures including data encryption at rest and in transit. It offers a conversational interface for users to inquire about different exchanges such as emails, slack messages, and more, providing insights into user behaviors and preferences. The tool's design ensures a holistic view of a user's journey by organizing interactions in a convenient newsfeed-like format, simplifying data handling without the need for multiple tabs. In terms of privacy, UserSketch strictly adheres to confidentiality policies and does not utilize user data for training its AI models. Additionally, it can assist in managing user relationships effectively by offering personalized customer service based on a comprehensive understanding of user behaviors and preferences.

CustomerIQ is an AI-powered platform designed to extract actionable insights from customer interactions across various communication channels such as calls, emails, and support tickets. It seamlessly integrates with CRM systems, help desks, and messaging apps to automate administrative tasks and provide valuable data for marketing, segmentation, and forecasting without manual effort. CustomerIQ's AI Assistant enables automated research, meeting briefs, and handoffs, while also capturing and quantifying insights for product development, marketing, and customer experience. The platform ensures data security and privacy with enterprise-grade features and offers rapid integration to insights within minutes.

SellScale is an innovative AI-powered platform designed to transform outbound sales activities. Leveraging advanced artificial intelligence, SellScale personalizes outbound communication to enhance engagement with potential buyers. The platform offers a range of features to streamline outbound sales efforts, enabling personalized outreach at scale, AI-assisted prospect finding and prioritization, and automated demo scheduling with direct CRM system integration. SellScale aims to facilitate faster lead generation with reduced manual effort, resulting in increased qualified leads and more time for sales teams to focus on closing deals rather than prospecting.

Key Features of SellScale:

1. AI Prioritization: Targets the right accounts first using intent signals and Ideal Customer Profile (ICP) scores.
2. Turn-by-Turn Conversations: Manages follow-ups, complex questions, and objections with trained AI to keep leads engaged.
3. Multithreading: Generates awareness and champions from multiple contacts within an organization to facilitate stronger introductions.
4. Scheduling Automation: Automatically finds and schedules free time for demos through popular scheduling applications.
5. Sales Motion Iteration: Enables rapid testing of new messaging and personas to refine sales strategies without requiring machine learning expertise.

SellScale also offers seamless integration with various sales and marketing tools, catering to industries such as healthcare, fintech, agencies, and technology. The platform's AI-driven approach enhances outbound communication, boosts lead generation, and optimizes sales team efficiency, allowing sales personnel to focus more on closing deals rather than manual tasks like prospecting.

For additional information, you can visit SellScale's website at SellScale.

MeetGeek is an AI-driven meeting assistant designed to enhance and optimize meeting processes for teams. It utilizes advanced technology to automatically record and transcribe meetings, generate summaries, highlight key points, and extract valuable insights from conversations. The tool offers features such as automatic video recording, transcription, and summaries, key topic extraction, and highlight detection. MeetGeek also provides custom branding options for reports, collaboration features, and integration with various workflows and tools like CRM systems and task management software. Users can benefit from actionable items and topic detection, search functionality for past meetings, team collaboration capabilities, and AI-powered meeting analytics. Trusted by over 2000 teams worldwide, MeetGeek aims to streamline meeting efficiency and productivity across different roles and departments.

Openmart is a B2B sales partner tool designed to assist brands in creating personalized lists of Small and Medium-sized Business (SMB) sales opportunities efficiently. It utilizes AI to conduct research based on industry-specific filters and qualification criteria, presenting users with highly compatible business leads and contacts. Openmart caters to various industries such as medical, retail, recreation, distribution & brokers, and marketplaces, offering sector-specific solutions and accommodating diverse data needs. The tool is effective in reducing time spent on sales research by automating lead discovery and providing CRM functionality for effective business relationship management. Additionally, Openmart's AI feature can enrich customer data, generate custom data enrichments, and refine searches on its substantial SMB database with over 1 million entries, making it a valuable resource for sales professionals looking to streamline their lead generation process.

Attention is an advanced AI platform designed to enhance sales operations and improve business performance within the realm of customer relationship management (CRM) tools. The platform offers various features to streamline CRM processes and elevate the performance of sales representatives. Here are some key aspects of Attention:

1. Automated Data Entry: Attention fills CRMs with valuable data by analyzing customer interactions, purchasing patterns, and other relevant data points. This ensures that CRMs are always updated and accurate, providing sales teams with a comprehensive understanding of each customer.

2. Sales Rep Coaching: Attention acts as a coach for sales reps, offering personalized guidance and training to help them improve their sales techniques. Using AI-powered algorithms, Attention analyzes sales calls and interactions to identify areas for improvement and provide actionable feedback.

3. Automation Capabilities: The platform automates various sales tasks such as lead generation, follow-ups, and reporting. This automation allows sales reps to focus on building relationships and closing deals rather than administrative tasks, thus saving time and ensuring consistency in sales processes.

4. Advanced Analytics: Attention provides advanced analytics and reporting features that offer valuable insights into sales performance. By analyzing data from multiple sources, the platform helps identify trends, opportunities, and enables data-driven decision-making to drive business growth.

In essence, Attention empowers sales teams to excel by optimizing CRM data management, providing coaching for sales reps, automating tasks, and offering valuable analytics for informed decision-making purposes. These functionalities combine to enhance sales operations and achieve notable results in revenue growth and sales pipeline velocity.

Centerya is an AI-powered real estate sales automation platform that enhances operational efficiency and increases revenue. It provides a complete view of client interactions and property data through its Client Center and utilizes cutting-edge AI technology in its Intelligence Center to capture and summarize interactions. Centerya has been recognized by industry leaders for its role in improving productivity and revenue growth within the real estate sector.

Postaga is an all-in-one outreach platform categorized as a CRM tool. It helps users build personalized outreach campaigns to connect with the right people, facilitating the process of sending cold emails that are personalized and relevant. The platform utilizes AI-powered tools to analyze websites, find high-converting campaign ideas, and identify targeted opportunities based on outreach goals. Postaga automates the task of finding contacts, saving time and effort, and includes a CRM to track outreach efforts and results for continual campaign improvement. It offers features like personalized outreach campaigns, identification of high-converting campaign ideas, finding targeted opportunities, automated contact finding, and CRM tracking.

WellyBox is a modern "CRM for your receipts" designed for small businesses seeking a customized receipt management solution. It processes over 70 million documents and serves more than 45,000 customers from 51 countries. The platform specializes in collecting receipts, extracting data, and automating data entry from receipts and invoices. Utilizing AI and OCR technology, WellyBox automatically organizes and stores receipts found in email accounts, converts them into Excel spreadsheets for analysis, and integrates seamlessly with accounting software like QuickBooks, Xero, and FreshBooks.

WellyBox allows for unlimited scanning of paper receipts, automatic fetching of email receipts, easy document sharing and printing, seamless integration with accounting apps, and acts as an AI virtual assistant for receipt management. It has been used by over 45,000 businesses and accountants, with processes handling over 70 million documents and 3.1 million documents monthly. The system utilizes deep learning-based engine capabilities in conjunction with GPT technology for efficient document processing.

In summary, WellyBox streamlines expense management by providing features such as unlimited scanning of paper receipts, automatic retrieval of email receipts, document sharing, integration with accounting applications, and leveraging AI technology for virtual assistant capabilities. It has a strong user base and a track record of efficiently processing millions of documents using advanced technologies.

Loyally: Boost Customer Engagement, Acquisition, and Retention

Loyally is a digital loyalty card platform categorized as a CRM tool that helps businesses increase customer engagement, boost sales, and foster brand loyalty. Businesses can create and manage various digital card types like Stamp, Reward, Membership, Discount, Cashback, Coupon, Multipass, and Certificate cards. Loyally addresses key pain points such as customer retention, customer acquisition, cost reduction, eco-friendliness, fraud prevention, time efficiency, data-driven decision-making, customer segmentation, compliance, and customization. The platform also offers features like Unlimited PUSH Notifications, Referral Sharing, Built-in CRM system, Data analytics, and automation.

Loyally provides benefits such as a built-in CRM system to help increase sales by up to 220% through targeted PUSH messaging, detailed analytics for tracking loyalty program performance, referral sharing for growing the customer base, and GDPR and CCPA compliance to protect business and customer data.

Additionally, Loyally allows businesses to easily manage and track customer data, segment customers for personalized offers, send free unlimited PUSH notifications, geo-target customers for relevant offers, encourage referral sharing, and integrate loyalty programs with social media platforms. The platform also offers features for targeted messaging, email campaigns, analytics, customer behavior analysis, automated reward distribution, customer feedback collection, and Reputation Management add-on.