AI CRM Tools

Top AI CRM tools for smart customer management and streamlined business operations.

So, you're curious about the best AI CRM tools out there, huh? I totally get it. Navigating the landscape of Customer Relationship Management software can feel like a maze. But when you throw AI into the mix, it’s like adding a dash of magic — suddenly, everything runs smoother and smarter.

I've done the homework so you don't have to. Trust me, sifting through countless options and comparing features is no small feat. What I found surprised me — in the best way possible.

We're talking about tools that can anticipate your customers' needs before they even know they have them. Imagine your CRM not just storing data, but actually interpreting it and making intelligent suggestions. It’s next-level stuff.

In this article, I'll walk you through the crème de la crème of AI-powered CRM tools. We'll explore what makes each one stand out and how they can revolutionize the way you manage customer relationships. Let’s dig in!

The best AI CRM Tools

  1. 16. Attio for automated customer transitions

  2. 17. Vtiger CRM for customer engagement tracking

  3. 18. Parallel GPT for bulk crm data enrichment and updates

  4. 19. AgentsForce for automate crm data management.

  5. 20. Crisp for improve customer knowledge with crm

  6. 21. CRM Chat for manage crm via chat integrations

  7. 22. IntelSwift for automate customer segmentation

  8. 23. BestChat for crm integration for enhanced engagement

  9. 24. Paymefy for sync debt collection with crm efficiently

  10. 25. Oliv AI for streamlines crm integration effortlessly

  11. 26. Asktosell AI for effortless lead management

  12. 27. Glyphic AI for syncing key points with crm system

  13. 28. Chatspot for optimizing crm functionality

  14. 29. Hiwork for efficient contact and task management

  15. 30. Kundy for customer relationship optimization

148 Listings in AI CRM Tools Available

16 . Attio

Best for automated customer transitions

Attio Automations is an AI-enhanced tool designed to empower users to construct robust workflows for the Go-to-Market (GTM) strategy directly within their CRM. This platform leverages powerful AI capabilities to automate tasks involving unstructured data, thereby enhancing the GTM strategy, improving operational efficiency, and facilitating decision-making processes. Attio Automations differentiates between various deal status updates, integrates with CRM systems to drive revenue, and facilitates the orchestration of GTM efforts effectively using different tools in the stack. The tool has the capability to act when deal statuses are updated, sends concise summaries to Slack with action buttons, integrates with tools like Outreach, Typeform, Slack, Mailchimp, Mixmax, and webhooks, and automates tasks requiring unstructured data. Moreover, Attio Automations provides data classification, in-depth summaries, and the ability to transform complex data streams into actionable insights, enhancing CRM workflows and GTM processes.

Pros
  • GTM strategy implementation
  • Integrated CRM workflows
  • Deal status differentiation
  • Actionable Slack notifications
  • CRM data enhancement
  • Outreach integration
  • Typeform integration
  • Slack Integration
  • Mailchimp integration
  • Mixmax integration
  • Webhook integration
  • Unstructured data automation
  • Data classification feature
  • In-depth data summaries
  • Actions from complex data
Cons
  • Limited CRM integration
  • No export feature
  • Limited webhook integrations
  • No mobile support
  • Limited GTM automation templates
  • No on-premises installation option
  • Complex setup for webhooks
  • Minimal UI customization options

17 . Vtiger CRM

Best for customer engagement tracking

Vtiger Calculus GPT Calculus AI is an analytics and business intelligence tool integrated within the Vtiger CRM platform. It utilizes machine learning algorithms to process sales data, identify trends, and provide predictive insights to enhance decision-making. The core functionalities include tracking key performance metrics, automating sales processes, and facilitating customer engagement and retention. Calculus AI is designed to process and analyze sales-related data, predict performance metrics, and cater to businesses of various types across industries like SaaS, BFSI, Real Estate, Pharma, and Legal. It offers features for sales automation, marketing automation, project management, and communication collaboration.

Additionally, Calculus AI aids businesses in improving sales forecasting by leveraging historical data and machine learning to generate predictive forecasts on sales revenue, deal values, and win rates. It supports communication, collaboration, marketing automation, project management, and sales enablement functions. The tool integrates with 500+ apps and can work alongside other AI tools in the Vtiger platform. While specific details about bot management features and customizability are not provided, Calculus AI's inclusion in the Vtiger CRM suite suggests a degree of adaptability to meet specific business needs. Customer engagement, retention, and sales and data analytics are key areas where Calculus AI can deliver tangible improvements for businesses.

Pricing

Paid plans start at $US$0/month and include:

  • Contact Management
  • Idle Alerts
  • Contact Engagement
  • Emails & Phone Integration
  • Document Engagement
  • Zoom & Google Meet
Pros
  • Sales performance analytics
  • Customer engagement tracking
  • Maximizes revenue growth
  • Sales funnel design
  • Document management
  • Appointment scheduling
  • Email templates
  • Pipeline management
  • Internal collaboration tools
  • Calendar management
  • Email tools
  • Video conferencing integration
  • Helpdesk automation
  • Marketing automation features
  • Project management
Cons
  • Limited to Vtiger CRM platform
  • Email analysis could infringe privacy
  • Lacks comprehensive documentation
  • No standalone version
  • Unclear tool customization scope
  • Functionality reliant on user feedback
  • Limited integration (500 apps)
  • Dependent on historical data
  • Unclear specific functionality

18 . Parallel GPT

Best for bulk crm data enrichment and updates

Parallelgpt is a platform that allows for bulk processing of ChatGPT queries in parallel using a spreadsheet UI, which is perfect for teams looking to accelerate their workflow. The tool enables users to import and export CSV/JSON files, manage ChatGPT interactions in a collaborative spreadsheet environment, securely store sensitive data within their Google Cloud project, customize prompts and workflow with low-code solutions, and enhance team productivity with collaborative features. The service caters to both no-code users and developers, providing the flexibility to start with minimal technical expertise and extend functionality as needed. All data, including prompts and generated responses, are securely stored in the user's Google Cloud project to maintain privacy. The platform is designed to streamline the querying process and improve efficiency by handling complex tasks in parallel rather than one-by-one.

Pros
  • 1. Import and Export CSV/JSON: Easily handle large datasets with bulk import and export functionalities.
  • 2. Spreadsheet UI: Intuitively manage your ChatGPT interactions in a familiar collaborative spreadsheet environment.
  • 3. Secure Data Storage: Keep your sensitive data including API keys secure within your own Google Cloud project.
  • 4. Low-Code Customization: Customize your prompts and workflow with ease leveraging the power of low-code solutions.
  • 5. Collaboration Support: Enhance team productivity with granular access controls and collaborative features.
  • Import and Export CSV/JSON: Easily handle large datasets with bulk import and export functionalities.
  • Spreadsheet UI: Intuitively manage your ChatGPT interactions in a familiar collaborative spreadsheet environment.
  • Secure Data Storage: Keep your sensitive data including API keys secure within your own Google Cloud project.
  • Low-Code Customization: Customize your prompts and workflow with ease leveraging the power of low-code solutions.
  • Collaboration Support: Enhance team productivity with granular access controls and collaborative features.
Cons
  • The document does not mention any cons or missing features of Parallelgpt.
  • No cons were mentioned in the document.
  • No specific cons or missing features mentioned in the document for Parallelgpt

19 . AgentsForce

Best for automate crm data management.

Octo is a CRM tool designed to offer Customer Support Resolution as a Service, aiming to assist businesses in efficiently resolving support tickets using AI agents. These AI agents are trained on the best agents within the organization, capable of engaging in conversations up to 1000 words long with perfect memory and knowledge. Octo connects to the organization's CRM, operates APIs to assist customers, retrieves data, accesses help center resources, and learns from past tickets to provide personalized solutions. It analyzes historical data to identify similar conversations and provide relevant responses, improving customer support efficiency and resolution rates through automated processes leveraging AI technology. Octo is developed by AI experts from Alibaba and Google, prioritizing accuracy and safety at scale, with the ability to manage complex conversation threads and solve previously challenging cases.

20 . Crisp

Best for improve customer knowledge with crm

Crisp is a comprehensive tool categorized under CRM Tools that offers various features to enhance customer service, including a chat widget, chatbot builder, CRM for managing customer knowledge, shared inbox for collaborative work, ticketing system for efficient customer support, campaigns for engaging customers, and a knowledge base for instant answers. One standout feature is MagicReply, an AI assistant that leverages previous conversations to provide personalized responses efficiently across different channels without requiring additional development for multichannel strategies. Crisp's user-friendly interface and innovative AI capabilities aim to improve customer service experiences significantly.

Pros
  • MagicReply AI assistant for better and faster answers
  • Seamless integration and cutting-edge AI model
  • Personalized responses based on previous conversations
  • Multilingual support across various channels
  • Comprehensive suite of features including chat widget, CRM, shared inbox, ticketing system, campaigns, and knowledge base
  • Craft meaningful interactions with a website chat widget
  • Build chatbots for automated conversations
  • Improve your leads and customers' knowledge
  • Get more work done, together
  • Optimize your customer support in an efficient way
  • Boost your engagement by sending email and in-app messages
  • A knowledge base to give instant answers to your customers
  • Monitor your system and alert users when something goes wrong
Cons
  • No specific cons or missing features mentioned in the provided information.
  • No clear list of cons provided in the document.

21 . CRM Chat

Best for manage crm via chat integrations

CRMchat is a Telegram mini-app categorized under CRM Tools that organizes conversations into leads and deals with reminders and tasks. It offers the ability to sync conversations with various tools and can be integrated with any existing tool of your choice. The platform ensures privacy by only syncing contacts that you allow, giving you control similar to a CRM system connecting to email. Developed by the Hints team, who received funding from Altair VC and angels, CRMchat provides encrypted exchanges between Telegram and the platform, ensuring secure syncing and data control.

Pros
  • Integrate your CRM
  • 3 Telegram accounts included
  • Connect
  • Developed by Hintsflow Inc.
  • Enables teams to push the business forward without manual updates
  • Sync contacts under your control
  • Encrypted exchanges between Telegram and Hints
  • Manage your CRM via voice and chat
  • Update your CRM on the go
  • Access data instantly by asking the bot
  • Configure your CRM using plain language
  • Integrated with Pipedrive, HubSpot, and Salesforce
  • Works on WhatsApp, Telegram, SMS, Web, and iOS
  • Manage your CRM via voice and chat: Update your CRM on the go Access your data instantly—just ask the bot Configure your CRM using plain language Integrated with Pipedrive, HubSpot and Salesforce Works on WhatsApp, Telegram, SMS, Web, and iOS
  • Enables teams to push business forward without manual updates
Cons
  • Missing detailed information on cons of using CRM Chat
  • Possible security concerns with data synchronization
  • Limited integration with other CRM systems
  • Lack of detailed documentation for setup and configuration
  • Limited features compared to other AI tools in the industry

22 . IntelSwift

Best for automate customer segmentation

Intelswift is an all-in-one platform designed to enhance customer experience at every stage of the customer journey. The platform includes various tools like AI chatbots, AI Copilot, Live Chat, and Smart Analytics. It aims to boost team productivity by automating repetitive tasks and helping teams save up to 6 hours per week .

Pros
  • Enhance CX at every point along the customer journey
  • Boost team productivity
  • Save up to 6 hours per week by automating repetitive tasks
Cons
  • 6. Lack of guidance for users after authentication possibly through video or presentation
  • 9. Price may be perceived as not justifying value for money considering the features offered
  • 8. Requirement for more advertising to increase product visibility
  • 7. Suggestions to enhance exploration section for different types of databases and products like e-commerce
  • 5. Improvement needed in the dataset section especially regarding social media connections
  • 4. Need for further work on insight and expiration section
  • 3. Absence of WhatsApp business account details
  • 2. Lack of social media instructions with the exploration feature
  • 1. Missing social media accounts connectors such as Instagram and Facebook

23 . BestChat

Best for crm integration for enhanced engagement

BestChat is a versatile chat tool categorized under CRM Tools that focuses on enhancing customer support and boosting sales. It provides various communication channels such as web live chat, email, and an AI-robot chat system. BestChat supports multi-chat channel functionality and visitor tracking, enabling seamless customer-business interactions. It can be integrated with popular messaging platforms like Facebook, Twitter, WhatsApp, and Email for live chats.

In the realm of customer relationship management (CRM), BestChat features a robust CRM system capable of collecting and analyzing customer data to improve management and processing efficiency. It includes features for data analysis, traffic tracking, and agent performance evaluation, offering over 30 customer service indexes to enhance service quality. BestChat also offers advanced functionalities like automatic chat distribution, detailed visitor profiling, member identification, and cross-device support through iOS and Android apps. Additionally, it allows integration with various systems like tickets, orders, and logistics, enabling tailored marketing strategies and differentiated services.

Overall, BestChat is a valuable tool for businesses aiming to optimize their customer support and sales engagement processes effectively .

24 . Paymefy

Best for sync debt collection with crm efficiently

Paymefy is an AI-powered tool designed to assist businesses with debt collection by creating smart notification sequences customized for each debtor and sent across various channels until the debt is paid. It offers features such as AI optimization for debt collection, installment payments, multiple payment methods, customizable payment links, and integration with existing CRM and ERP systems via API. Paymefy aims to improve debt collection efficiency, reduce operational costs, and provide a secure payment gateway for customers.

The tool facilitates easy payment for customers through customizable short payment links, support for multiple invoices, and installment payments. It also allows customization of debt notifications to match a business's visual identity and offers a feedback form in case a customer refuses to settle a claimed debt. Paymefy extracts unpaid invoices directly from the CRM and uses a unique 'Paymelink' feature for one-click credit card payments identifying receivable transactions. While the primary focus is on catering to business needs, the tool offers flexible solutions designed to improve collection rates and streamline the debt recovery process.

Pros
  • Smart notification sequences
  • Personalized customer communication
  • Range of payment options
  • Customizable payment links
  • Multi-invoice payments
  • Installment payment options
  • Interest configurability
  • Reduced operating costs
  • Automated collection process
  • Unpaid invoices extraction
  • CRM integration
  • ERP Integration
  • Easy customization options
  • Visual identity communication
  • Optimized debt collection
Cons
  • No built-in CRM
  • Customization may require coding
  • May lack certain integrations
  • Not suitable for small debts

25 . Oliv AI

Best for streamlines crm integration effortlessly

Oliv is an AI tool categorized under CRM Tools that is designed to optimize the sales process by providing insights into sales representative activities, strategies, and buyer intent signals. It functions as a sales rep AI copilot and offers various key features such as pre-meeting research automation, live note-taking, CRM updates, real-time meeting guidance, deal tracking, sales strategy assistance, buyer intent insights, prospect research automation, and pipeline management.

It assists in elevating a sales team's performance by providing deep insights into rep activities, sending timely alerts regarding deal progress and buyer intent, managing administrative tasks, preparing sales representatives for meetings, providing real-time guidance during meetings, and ensuring updated pipelines and follow-up tasks.

Some of the administrative tasks Oliv can manage include automating pre-meeting research, real-time note-taking, CRM updates, maintaining updated deal scorecards, contact and account hierarchies, and tracking post-call tasks.

Furthermore, Oliv complies with high standards of data privacy and protection by adhering to SOC II, GDPR, and CCPA guidelines, ensuring the security of user information while enhancing their business operations.

Overall, Oliv is a comprehensive AI tool for sales optimization, offering features such as deal tracking, AI-driven insights, prospect research automation, and more to streamline and improve sales processes.

Pros
  • Elevates sales team performance
  • Deep insights into sales strategies
  • Timely deal progress alerts
  • Automates pre-meeting research
  • Provides live note-taking
  • Automates CRM updates
  • Manages administrative tasks
  • Prepares sales reps for meetings
  • Generates conversation summaries
  • Real-time meeting guidance
  • Identifies question gaps
  • Highlights important points
  • Auto-updates deal scorecard
  • Maintains CRM contact hierarchies
  • Auto-tracks post-call tasks
Cons
  • No voice recording functionality
  • No feature for multiple users
  • Compatibility issues with certain browsers
  • Limited accessibility for global users
  • Limited customization settings
  • Depends on accurate calendar integration
  • No mobile application
  • Doesn't integrate with all CRMs

26 . Asktosell AI

Best for effortless lead management

Asktosell Ai is an AI-driven sales automation solution designed to streamline the sales process for businesses. It integrates AI Sales Agents with a CRM system and automated responses to facilitate efficient lead contact, qualification, scheduling, proposal preparation, objections handling, negotiation, and deal closure. AskToSell enhances sales performance through features like high-quality sales outreach, quick activation process, approval workflows, and cost-effective scaling. It aims to optimize sales processes, improve customer relations, and boost revenue growth by automating various sales activities effectively.

Pricing

Paid plans start at $200/month and include:

  • AI-Powered Sales Automation
  • High-Quality Sales Outreach
  • Quick Activation Process
  • Approval Workflows
  • Cost-Effective Scaling
  • Superhuman-like sales performance at a fraction of the cost
Pros
  • AI-Powered Sales Automation: Combines AI Sales Agents, CRM, and response automation to close deals efficiently.
  • High-Quality Sales Outreach: Automates outreach, objection handling, scheduling, and follow-ups for both outbound and inbound sales.
  • Quick Activation Process: Easy setup by defining products, uploading leads, and assigning AI agents to launch sales campaigns.
  • Approval Workflows: Keeps users in total control of critical actions with structured approval processes.
  • Cost-Effective Scaling: Offers superhuman-like sales performance at a fraction of the cost of traditional sales representatives.
Cons
  • Afraid of rejections which may hinder performance
  • Afraid of rejections (emotions may hinder performance)
  • Slow to hire, onboard and ramp-up
  • Afraid of rejections, emotions may hinder performance.
  • Slow to hire, onboard, and ramp-up.
  • Slow to hire, onboard, and ramp-up
  • Unnecessary delays to respond to customers
  • Some customers are not followed up promptly
  • Afraid of rejections. Emotions may hinder performance.
  • Slow to hire, onboard and ramp-up.
  • Unnecessary delays to respond to customers.
  • Activity goals can be missed.
  • Some customers are not followed up.
  • Activity goals can be missed

27 . Glyphic AI

Best for syncing key points with crm system

Glyphic is an AI-enabled tool designed to support sales teams by automating routine tasks, analyzing customer interactions, providing insights into sales pipelines, aiding in sales call preparations and deal insights, and automating lead qualifications. It plays a significant role in freeing up time for sales teams to focus on key aspects of their roles and shaping revenue strategies based on valuable insights from customer interactions.

Pros
  • Automates routine sales tasks
  • Analyses customer interactions
  • Automated lead qualifications
  • CRM system syncing
  • Call preparation assistance
  • Resource provision for follow-ups
  • Unstructured data processing
  • Digestible, actionable insights generation
  • Strong Crunchbase partnership
  • Insights into sales pipelines
  • Revenue strategy shaping
  • Conversion rates improvement
  • Processes interaction data
  • Provides suggested talking points
  • Personalized email generation
Cons
  • Reliance on third-party databases
  • No chatbot functionality
  • Handling of unstructured data unclear
  • No direct email integration
  • Limited data source integration
  • No personalisation for CRM
  • Limited CRM integration
  • No mobile application

28 . Chatspot

Best for optimizing crm functionality

ChatSpot is an AI-powered assistant designed to enhance marketing and sales strategies through real-time data analysis and personalized insights. It integrates seamlessly with the HubSpot CRM, leveraging ChatGPT technology to provide intelligent prompts and insights. ChatSpot offers tools for accelerated sales prospecting, integrated content generation, deep business insights, SEO expertise, and more. It goes beyond typical automation by offering a CRM command line for natural language handling of tasks and generating instant summaries and analytical graphs to optimize strategies and decisions.

Pros
  • Chat smarter with ChatSpot: Utilize the AI-driven virtual assistant to enhance communication and data analysis.
  • Accelerated Sales Prospecting: Speed up your prospecting with powerful templates and spend more time closing deals.
  • Integrated Content Generation: Easily create blog posts social media content and AI-generated images.
  • Deep Insights: Gain comprehensive insights into company data including funding locations and technologies used.
  • SEO Expertise: Leverage ChatSpot's capabilities to enhance visibility through keyword analysis and competitor strategy understanding.
  • Integrated Content Generation: Easily create blog posts, social media content, and AI-generated images.
  • Deep Insights: Gain comprehensive insights into company data, including funding locations and technologies used.
  • Deep Insights: Gain comprehensive insights into company data including funding, locations, and technologies used.
Cons
  • No specific cons or missing features were mentioned in the document for using ChatSpot.
  • No specific cons were found in the document provided.

29 . Hiwork

Best for efficient contact and task management

HiWork is a customer relationship management (CRM) tool that is designed with simplicity, power, and intuitiveness in mind. It is a modern, lightweight, customizable, and secure CRM solution suitable for both personal and business use. HiWork allows users to manage their contacts, add notes, create tasks, ask AI for assistance, and even handle multiple projects. The tool offers features such as AI contact summaries, conversation tips, gift ideas, and follow-up suggestions to enhance networking and communication skills. HiWork is appreciated by its users for its ease of use, efficient task management, and ability to help users stay organized and productive.

Pricing

Paid plans start at $10/month and include:

  • AI contact summaries
  • AI conversation tips
  • AI gift ideas
  • AI follow up ideas
  • Contact, tasks, projects and notes management
  • Unlimited import and export

30 . Kundy

Best for customer relationship optimization

Kundy is an AI-powered customer contact and CRM system that utilizes GPT technology to automate a personal approach in email marketing. It identifies and studies the online behavior of ideal customers to create personalized emails for increased engagement and visibility. Kundy offers features like personalized direct email marketing, automated personal approach, ideal customer identification, and advanced AI techniques for targeting specific segments based on company details.

Kundy differentiates itself from other email marketing tools by crafting personalized emails that resemble regular person-to-person communication, enhancing engagement and bypassing spam filters. It can target companies based on location, branch, and size using a database of over 750,000 Swedish companies across 1400 categories. Kundy generates detailed reports to track email campaign performance, provides insights into recipient reactions, and supports CRM system integration for visibility enhancement.

In summary, Kundy stands out as an AI-powered CRM tool that revolutionizes email marketing by personalizing communication and enhancing customer engagement effectively.

Pros
  • Personalized direct email marketing
  • Automates personal approach
  • Identifies ideal customers
  • Studies customer online behavior
  • Bypasses spam filters
  • Targets based on company details
  • Database of 750K+ Swedish companies
  • 1400 categories of companies
  • Email delivery management
  • Generates detailed reports
  • Tracks email campaign performance
  • Insights into recipient reactions
  • Enhances customer engagement
  • Drives sales
  • Boosts sales team productivity
Cons
  • Targets mainly Swedish market
  • Limited to email marketing
  • Risk of over-personalization
  • Relies on quality database
  • Lack of integrations
  • No mobile application
  • Limited customer support
  • Potential privacy issues
  • No omnichannel support