Xence

What is Xence?

Xence by Gaspar AI is a tool designed to instantly answer 50% of employee questions on Jira Service Management (JSM) using AI, without the need for human intervention. It is the first and only bot built for JSM that can extract accurate information from Confluence and provide responses that resemble human-like answers. To set up Xence by Gaspar AI, users need to install the Xence Helper app and then the Xence app from Atlassian's Marketplace, log in to their Atlassian instance, choose where to install the app, verify the installation, find the portal link for employees, and start using the chatbot service to provide answers to questions. Gaspar AI, the underlying technology powering Xence, utilizes cookies to enhance the user experience on the website .

Who created Xence?

Xence by Gaspar AI was created by Gaspar AI. Unfortunately, the details about the founder and company information are not available in the provided document. For more specific information, you may need to refer to other sources or the company's official website.

What is Xence used for?

• Instantly answering employee questions on Jira Service Management (JSM) portal
• Providing reliable insights and responses based on the company's Confluence knowledge base
• 24/7 unlimited accessibility for employees through the Jira chatbot
• Step-by-step installation guidance for Xence Helper and Xence app by Gaspar AI
• Logging in to Atlassian Instance and installing the apps in JSM site
• Verification of app installations in the 'Manage apps' panel
• Providing Portal link to send to employees for accessing Xence
• Enabling employees to enjoy human-like answers to their questions and automate routine tasks
• Dealing with the synchronization process which may cause a 5-minute delay in Gaspar's response
• Cookie usage to enhance website experience and cookie management options

How to use Xence?

To use Xence By Gaspar Ai, follow these steps:

1. Find Xence Helper App: Search "Xence Helper by Gaspar AI" in Atlassian’s Marketplace to read your Confluence articles.

2. Install Xence Helper: Click on "Get it now" after reviewing the functions to install it in your Confluence instance.

3. Search and Install Xence App: Look for “Xence by Gaspar AI” in Atlassian’s Marketplace, click "Try it free," then “Start free trial” to install in your JSM instance.

4. Login: Use your existing account or create a new one.

5. Select Installation Site: Choose the JSM site for installation; note that the app can only read from a single site's knowledge base.

6. Verify Installation: Confirm both apps are installed in the “Manage apps” panel.

7. Find Portal Link: Obtain the portal link from the Portal settings page for employee access.

8. Start Chatting: Employees can now receive human-like answers from Gaspar AI.

9. Be Patient: Allow a 5-minute delay for synchronization with knowledge base updates.

By following these steps, you can effectively set up and utilize Xence By Gaspar Ai to provide instant, AI-driven responses to employee queries on Jira SM without human intervention.