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The real-time monitoring feature is fantastic. I can see how users interact with the AI and adjust scripts accordingly.
That said, I wish there were more customization options for the responses, as it sometimes feels generic.
It significantly helps in lead routing, ensuring that potential customers are directed to the right department quickly. This efficiency has improved our conversion rates.
I like that it is easy to implement. The integration process was seamless, which is important for our busy team.
Unfortunately, the AI frequently misunderstands user intent, leading to frustrating interactions for both users and staff.
While it helps with basic inquiries, the lack of accuracy means we still spend a lot of time managing customer questions manually.
I appreciate the integration with our existing website. The setup was straightforward, and the chatbot managed to answer basic queries quite well.
However, the AI can struggle with complex questions and often requires human intervention, which can disrupt the flow of customer service.
It helps reduce the response time for frequently asked questions, but the limitations in understanding more intricate queries can sometimes leave our customers unsatisfied.