Shelf's AI Copilot

What is Shelf's AI Copilot?

Shelf's AI Copilot is a feature provided by Shelf, which is recognized as the #1 Knowledge Management (KM) Platform by Gartner Digital Markets for three consecutive years. This AI Copilot leverages advanced Generative AI (GenAI) capabilities to help businesses retrieve, generate, and enhance content efficiently. By using Shelf's AI Copilot, businesses can transform their knowledge base into an interactive search engine, enabling staff, agents, and customers to ask questions naturally and receive quick responses. Moreover, Shelf's AI solutions are designed for rapid implementation, offering substantial ROI benefits such as a $780,000 return on investment for a leading retail giant in the first year of use. Clients of Shelf typically experience a 40% increase in deflection rates, with examples like Lowell Nordics reducing their Average Handling Time (AHT) by 25% and improving First Contact Resolution (FCR) and Net Promoter Score (NPS) metrics. Furthermore, Shelf's AI Copilot identifies gaps in knowledge bases, generates improved content using Large Language Models, and seamlessly integrates with Shelf's next-generation knowledge base or other content repositories. In summary, Shelf's AI Copilot enhances content sourcing and provides significant benefits to businesses implementing it.

Who created Shelf's AI Copilot?

Shelf's AI Copilot was created by the founder of Shelf. The company, known for its #1 Knowledge Management Platform, offers advanced Generative AI capabilities through Shelf's AI Copilot. Businesses leverage GenAI to retrieve, generate, and enhance content efficiently. Shelf's technology has proven to provide substantial ROI for clients, with features such as conversational search and rapid implementation leading to tangible benefits like improved deflection rates and reduced Average Handling Time.

What is Shelf's AI Copilot used for?

• Content Improvement
• Content Generation
• Content retrieval
• Conversational search
• Quick implementation
• Immediate ROI
• Deflection rate increase
• Average Handling Time (AHT) reduction
• First Contact Resolution (FCR) improvement
• Net Promoter Score (NPS) enhancement
• Gartner Recognized KM Platform: Recognized as the #1 KM Platform by Gartner Digital Markets for three years.
• AI-Driven Content Retrieval and Generation: Uses GenAI to instantly retrieve generate and improve content.
• Conversational Search Engine: Transforms traditional knowledge bases into conversational search tools.
• Quick Implementation and Immediate ROI: Designed to be implemented swiftly providing immediate return on investment.
• Content Gap Identification and Improvement: Utilizes GenAI to identify gaps in knowledge bases and generate improved content for enhanced user experiences.

Who is Shelf's AI Copilot for?

• Knowledge Management Professionals
• Generative AI Professionals
• Content Optimization Professionals

How to use Shelf's AI Copilot?

To effectively use Shelf's AI Copilot, follow these steps:

1. Leverage GenAI Capabilities: Utilize Shelf's AI Copilot to retrieve, generate, and enhance content with advanced Generative AI technology for accurate and efficient responses.

2. Transform Knowledge Base: Turn your knowledge base into an interactive search engine by implementing Shelf's conversational search function. This enables natural question-asking and quick access to informed answers for staff, agents, and customers.

3. Rapid Implementation: Shelf's AI solutions are designed for quick implementation, providing immediate Return on Investment (ROI). Businesses can swiftly integrate and start benefitting from the system.

4. Identify Content Gaps: Shelf's AI Copilot helps identify existing gaps in your knowledge base, enhancing content by generating improved responses using Large Language Models.

5. Top Features:

   • Gartner Recognition: Shelf is recognized as the #1 Knowledge Management (KM) Platform by Gartner Digital Markets for three consecutive years.
   • AI-Driven Retrieval and Generation: Use GenAI for instant content retrieval, generation, and enhancement.
   • Conversational Search Engine: Transform traditional knowledge bases into conversational search tools.
   • Quick Implementation: Rapid setup allows for immediate ROI.
   • Content Gap Identification: Identify and improve content gaps to enhance user experiences.

In conclusion, Shelf's AI Copilot streamlines content management, enhances user experiences, and provides tangible ROI benefits through its advanced features and capabilities.

Explore more about Shelf's AI Copilot on their website for detailed information and pricing.

Available features and benefits from Shelf's AI Copilot can significantly enhance content management and user experiences.