Whelp

What is Whelp?

The Omnichannel Inbox Software by Whelp is an advanced customer support platform designed to streamline communication across various channels. Businesses can manage customer queries through Voice, Email, Live Chat, SMS, and WhatsApp with centralized interactions in a shared inbox. The software utilizes AI for intelligent routing, efficient prioritization, and automated responses, enhancing customer experience. It also functions as a CRM platform for storing customer information, enabling personalized assistance and improved satisfaction. Additionally, the software offers analytics and reporting tools for valuable insights into customer behavior and team performance.

Who created Whelp?

The Omnichannel Inbox Software By Whelp was created by Seymur Rasulov, who is the CEO at Whelp, Inc. The company is dedicated to enhancing customer communication efficiency by providing a platform that integrates various channels like Voice, Email, Live Chat, SMS, and WhatsApp. Whelp's AI-powered automations streamline customer inquiries and data management, offering a seamless and personalized service experience across multiple platforms. Based in New York, USA, Whelp serves over 550 companies in 16 countries.

Who is Whelp for?

• Education
• HR/Recruitment

How to use Whelp?

To use the Omnichannel Inbox Software by Whelp, follow these steps:

1. Connect with Customers: Utilize Voice, Email, Live Chat, SMS, and WhatsApp to provide personalized service efficiently.

2. Unified Customer View: Benefit from a single inbox that consolidates customer interactions and data in one place, boosting efficiency and customer satisfaction.

3. Customize Communication Campaigns: Easily customize and automate communication campaigns using platforms like WhatsApp, Telegram, Email, and Facebook Messenger.

4. Deploy Chatbots: Design and deploy chatbots through the platform to offer 24/7 service and quick responses to customer inquiries.

5. Automation for Ecommerce: Explore automation features tailored for Ecommerce businesses to enhance customer interactions.

6. Security and Team Collaboration: Ensure secure data handling with advanced encryption and collaborate effectively with team members and customers across various channels.

7. Omnichannel Support: Reach customers through various channels to communicate effectively regardless of their preferred platform.

8. AI-Powered Automation: Automate up to 60% of customer inquiries using AI chatbots, allowing agents to focus on complex issues.

9. Analytics and Reporting: Track and analyze performance and customer interactions through the built-in analytics and reporting tools.

10. Integration Capabilities: Easily integrate with a range of tools and platforms, streamlining workflows and enhancing productivity.

By following these steps, you can leverage the Omnichannel Inbox Software by Whelp to streamline customer communication, provide personalized service, and enhance overall customer satisfaction.