AgentsForce is an AI tool designed to offer Customer Support Resolution as a Service, aimed at assisting businesses in efficiently resolving support tickets using AI agents. These agents are trained based on the best agents within the organization, capable of engaging in conversations up to 1000 words with perfect memory and knowledge. AgentsForce's AI agents are integrated with the organization's CRM, capable of executing any API to assist customers, retrieve relevant data, access help center articles, and provide accurate solutions based on past tickets. By leveraging historical data, AgentsForce identifies similar conversations, provides relevant responses, and offers personalized solutions. Additionally, AgentsForce can communicate with customers through various channels, accessible 24/7, and operates on a pay-for-resolution model, ensuring businesses pay only upon successful outcomes. Developed by AI experts from Alibaba and Google, AgentsForce enhances customer support efficiency and resolution rates by automating support ticket resolution processes.
Octo was created by AI experts from Alibaba and Google. It was launched on August 26, 2023. Octo is an AI tool by AgentsForce that provides Customer Support Resolution as a Service, helping businesses efficiently resolve support tickets using AI agents connected to the organization's CRM to retrieve data and provide personalized solutions. The tool operates on a pay-for-resolution model and aims to improve customer support efficiency and resolution rates through automation.
To use Octo effectively, follow these steps:
Understanding Octo's Purpose: Octo is an AI tool that provides Customer Support Resolution as a Service. It aims to help businesses efficiently resolve support tickets using AI agents trained on the best agents within the organization.
AI Agent Capabilities: Octo's AI agents can engage in conversations up to 1000 words long, with perfect memory and knowledge. They can connect to the organization's CRM, operate APIs, retrieve customer data, access help center articles, and learn from past tickets.
Analyze Historical Data: Octo analyzes historical data to identify similar conversations and provide relevant responses. It can query the help center for information based on the context of the ticket.
Integration and Communication: Octo integrates with any CRM system, communicates with customers through various channels, and is available 24/7. It offers a pay-for-resolution model, where businesses only pay when Octo successfully resolves conversations.
Accuracy and Safety: Developed by AI experts from Alibaba and Google, Octo prioritizes accuracy and safety at scale. It can manage complex conversation threads with multiple people simultaneously, improving customer support efficiency.
Money-Back Guarantee: Octo offers a Money Back Guarantee for the first 90 days based on specific goals for resolution rates and error reduction. If the AI agent doesn't meet these goals, a full refund is provided.
Data Protection: Octo ensures data protection with SOC 2 type II compliance, GDPR readiness, and PII masking in the enterprise package. PII is stripped from customer messages before reaching AgentsForce.
By following these steps, businesses can leverage Octo's AI technology to automate support ticket resolution processes, improve efficiency, and boost resolution rates in customer support operations.
For further details, you can refer to the document titled "octo.pdf".
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