Jochem AI

What is Jochem AI?

Jochem AI.ai is an internal AI assistant specialized in customer care-related questions. It serves to provide instant answers to customer service agents and continuously improves its performance by learning from human responses. The AI assistant is compliant with GDPR regulations, integrates with systems like Teams or Slack, and enhances customer support by streamlining the process, managing escalation logs, offering operational insights, and updating the knowledge base. Additionally, Jochem AI.ai can be customized to align with organizational needs and offers various pricing plans for different team sizes and structures.

Who created Jochem AI?

Jochem was created by Closure B.V., a company founded in February 2017, with operations in Rotterdam, Netherlands. The company is a rapidly growing scale-up, backed by venture capital and with millions invested by leading investors. Jochem was launched on July 10, 2023, and serves as an internal AI assistant specialized in customer care-related questions. It integrates seamlessly with systems like Teams or Slack and is GDPR compliant. Jochem provides instant answers to customer inquiries, manages escalation logs, offers operational insights, and ensures an updated knowledge base for efficient customer service operations.

What is Jochem AI used for?

• Internal ChatGPT
• AHT Reduction
• E(NPS) Improvement
• Improving your existing AI-Assistant
• Knowledge Management

Who is Jochem AI for?

• Customer success
• Finance
• Operations
• Payments
• Growth & Partnerships
• Customer service agents
• Customer Support Representatives

How to use Jochem AI?

To use Jochem.ai effectively, follow these steps:

1. Main Function: Jochem.ai serves as an internal AI assistant specialized in customer care-related questions. It offers instant answers for customer service agents and continuously improves its performance through learning from interactions.

2. Instant Answers: Jochem.ai provides instant answers for customer service agents by leveraging a self-improving knowledge base for accurate and timely responses.

3. Learning and Improvement: The AI continuously learns and improves its performance by analyzing and learning from human answers. It learns from escalations to senior agents to enhance future responses.

4. Compliance: Jochem.ai is fully compliant with GDPR regulations, ensuring user data protection and privacy.

5. Integration: It seamlessly integrates with existing systems like Teams or Slack, facilitating knowledge retrieval and management processes.

6. Enhanced Support: Jochem.ai enhances customer support by providing instant answers, managing escalation logs, offering operational insights, and maintaining an updated knowledge base. It streamlines support processes and reduces workload on support teams.

7. Email and Chat Support: Jochem.ai can provide instant answers to emails and chats, streamlining customer service processes for efficient support delivery.

8. Escalation Handling: When Jochem.ai cannot answer a question, it escalates it to senior agents for resolution and learns from these interactions to improve future performance.

9. Operational Insights: Jochem.ai provides metrics like time saved and hot topics, aiding in assessing operational efficiency and identifying areas for improvement.

10. Knowledge Base Management: It keeps the knowledge base updated by automatically refreshing existing content and suggesting new or conflicting information for accurate responses.

11. Pricing Plans: Jochem.ai offers various pricing plans catering to different team sizes and organizational structures, ensuring flexibility in meeting budget and operational needs.

12. Customization: Users can customize preferences, set user permissions, and integrate with company apps and knowledge sources for tailored performance aligned with organizational needs.

By following these steps, users can effectively utilize Jochem.ai to streamline customer support operations and enhance overall efficiency in handling inquiries.