Hiver

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Hiver simplifies email management by summarizing, suggesting templates, and closing irrelevant conversations, boosting efficiency.

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What is Hiver?

Hiver is an AI bot developed by Hiver to simplify email management for users. Hiver assists in summarizing emails, providing email template suggestions, and automatically closing conversations that do not require attention. Users can leverage Hiver to improve efficiency in handling emails and focus on important customer queries. Additionally, Hiver contributes to reducing redundant emails like autoresponders, leading to a 30% improvement in average query handling time for users like President and CEO Robert Zylc from Wheel Wiz.

Who created Hiver?

Harvey was created by a company known as Transition Technologies PSC, founded by Piotr Stach. Transition Technologies is a technology company based in Poland, focusing on software development and innovation. Piotr Stach, the founder, has a background in computer science and has led the company in creating various solutions in the field of technology. Transition Technologies PSC is known for its expertise in developing software solutions for a wide range of industries, showcasing a commitment to technological advancement and innovation.

What is Hiver used for?

Email management: Organize and track emails as tasks, drive visibility into team workload, includes tags, notes, views, conversation IDs, and email templates with attachments
Shared email inboxes
Knowledge Base: Create help articles for users to find answers, share publicly or keep private
Team collaboration: Notes, @Mentions, Permalinks, Collision detection, Shared drafts, Approvals workflows
Workflow automations: Build rule-based automation with triggers, conditions, actions
Round-robin auto-assignment: Auto-assign incoming emails among team members in a round-robin fashion
Analytics for conversation data: Get insights about team workload and performance metrics
Customer portal: Enable a self-service experience for customers to submit issues and track resolution status
Out of office: Schedule and manage team members' availability to ensure workflow continuity during absence
Harvey AI: Leverage AI capabilities for email template suggestions, auto-close emails, and summarizing long emails into concise notes

Who is Hiver for?

Customer Support Agents

How to use Hiver?

To effectively use Harvey (Hiver's AI bot), follow these steps:

Sign Up: Start by signing up for a free trial without needing a credit card.
Explore Features: Access email management functionalities, including organizing emails as tasks, creating tags, notes, and templates, and utilizing shared inboxes for team collaboration.
Utilize AI Capabilities: Leverage Harvey AI to summarize emails, receive email template suggestions, and auto-close unnecessary conversations.
Enhance Team Productivity: Benefit from features like workflow automations, round-robin auto-assignment, and analytics for monitoring your team's workload and performance.
Choose a Plan: Select a suitable plan based on your team's requirements, whether Lite for basic needs or Pro for advanced features like chatbots, CSAT surveys, and API access.
Integration and Support: Integrate with apps like Asana, Jira, Slack, and utilize 24/7 support, onboarding assistance, and a dedicated success manager for optimal use of the platform.
Upgrade and Customize: Upgrade to a paid subscription if needed, customize settings such as skill-based auto-assignment, and explore additional services like quarterly team training and custom API development.

By following these steps, you can effectively make use of Harvey to streamline email management and enhance customer support with AI capabilities within the Hiver platform.

Pros

Maximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
In addition to auto-assigning incoming emails in a round-robin fashion, define an ‘Assignment Limit’ to prevent overloading your team members.
Measure and boost customer satisfaction and engagement by running CSAT surveys and creating rule-based automation based on CSAT ratings received.
Get actionable insights with custom reports and dashboards, user, tag, contact, and CSAT reports, and scheduled data exports/reports.
Leverage AI capabilities to get email template suggestions, auto-close emails with thank you, and summarize long emails into concise notes.

Cons

Harvey lacks certain advanced features compared to other AI tools in the industry.
Hiver's pricing may not justify the value for money based on the features provided by Harvey.

Pros

Cons

Maximize the potential of your Live Chat with Chatbots to speed up responses and improve agent productivity.
In addition to auto-assigning incoming emails in a round-robin fashion, define an ‘Assignment Limit’ to prevent overloading your team members.
Measure and boost customer satisfaction and engagement by running CSAT surveys and creating rule-based automation based on CSAT ratings received.
Get actionable insights with custom reports and dashboards, user, tag, contact, and CSAT reports, and scheduled data exports/reports.
Leverage AI capabilities to get email template suggestions, auto-close emails with thank you, and summarize long emails into concise notes.

Harvey lacks certain advanced features compared to other AI tools in the industry.
Hiver's pricing may not justify the value for money based on the features provided by Harvey.

Hiver Pricing and plans

Paid plans start at $19/month and include:

Email management
Shared email inboxes
Multi-channel engagement
Knowledge Base
Team collaboration
Workflow automations

Hiver FAQs

Do I need a credit card to sign up?: No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.

Do I need to pay for all the users in my Google or Outlook account?: No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.

How does the 7-day free trial work?: When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

What happens at the end of my trial period?: If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.

How do I import my existing emails to my Hiver shared inbox?: If you'd like your emails to be imported to your Hiver shared inbox, please write to us on [email protected] and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.

Which features can I use during the trial?: You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.