Fluidworks AI
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Fluidworks AI automates live video calls for SaaS companies, enhancing customer engagement and onboarding with a human-like AI agent.
What is Fluidworks AI?
Fluidworks AI is an innovative tool designed to automate live video calls for SaaS companies. This 'Human Like AI Agent' plays a crucial role in various stages of the customer journey, including discovery calls, demo calls, and onboarding. During the discovery phase, the AI agent engages in dialogue with customers to understand their needs and pain points. In demo calls, it acts like a typical Account Executive, providing personalized demos, explaining software functionality, solving business problems, and discussing pricing using a unique business rule engine. The AI agent enhances the onboarding process by conducting comprehensive training sessions to familiarize new users with all software features. By reviewing sales demos, tutorials, documentation, and feedback calls, Fluidworks AI adapts to different software and procedures, delivering automated, interactive product demos efficiently.
Who created Fluidworks AI?
Fluidworks AI was founded by Josekuttan B M, who oversees the Business and Go-To-Market strategy, and Hadeeb Farhan, who leads the technology aspect of the company. The company specializes in automating live video calls for SaaS companies with their unique 'Human Like AI Agent,' aimed at enhancing various stages of the customer journey like discovery calls, demo calls, and onboarding. Fluidworks AI was launched on March 27, 2024, offering a versatile solution that provides fully automated, interactive, and instant live product demos while optimizing pre-sales resources.
What is Fluidworks AI used for?
- Handles customer discovery process
- Continuous learning from tutorials
- Understands product value proposition
- Engages in customer pricing discussions
- Assumes roles of SDRs/AEs
- Makes use of existing documentation
- Real-time customer interaction
- Adaptable to different customer stages
- Offers versatile customer solutions
- Facilitates effortless sales demonstrations
- Relieves onboarding & training pressure
- Capable of addressing customer queries
- Personalizes product demos
Who is Fluidworks AI for?
- Sales Representatives
- Customer Success Managers
- Training Coordinators
- Account Executives
- Product Managers
- Technical Support Staff
- Marketing specialists
- Onboarding Specialists
- Business analysts
- SaaS product developers
How to use Fluidworks AI?
To use Fluidworks AI, follow these steps:
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Registration/Login:
- Visit the Fluidworks AI website and either register for a new account or log in if you already have one.
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Dashboard Navigation:
- Familiarize yourself with the dashboard layout for various tools and functions.
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Project Creation:
- Create a new project by providing relevant details and choosing the appropriate settings.
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Data Input:
- Upload the data or documents you want to analyze using Fluidworks AI.
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Tool Selection:
- Select the specific AI tool you want to use for analysis, such as text summarization, sentiment analysis, or data visualization.
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Customization:
- Customize the settings of the AI tool according to your requirements, such as language preferences or output format.
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Analysis:
- Initiate the analysis process and wait for the AI tool to process the data and generate insights.
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Review Results:
- Once the analysis is complete, review the results provided by Fluidworks AI, which may include summaries, sentiment scores, or visualizations.
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Export and Save:
- Download the generated insights or save them directly from the platform for future reference.
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Feedback and Iteration:
- Provide feedback on the results to enhance accuracy and consider iterating the process with refined parameters if needed.
By following these steps, you can effectively utilize Fluidworks AI for data analysis and gain valuable insights from your uploaded documents.
Pros
- Suggests pricing with business rule engine
- Real-time customer interaction
- Automates live video calls
- Interactive customer dialogue
- Identifies customer pain points
- Performs Account Executive tasks
- Delivers personalized client demos
- Explains software functionality
- Solves business problems
- Makes use of existing documentation
- Runs comprehensive onboarding training
- Acquires knowledge from sales demos
- Learns from customer feedback calls
- Delivers instant live product demos
- Saves pre-sales resources
Cons
- Lacks human emotional understanding
- Potentially intimidating for customers
- Limited to predefined procedures
- Depends heavily on pretraining
- No real-time human intervention
- Could misinterpret complex queries
- Not applicable for all businesses
- Undisclosed tool responsiveness time
- May inherit biased sales methods
- Undefined error handling capabilities
Fluidworks AI Pricing and plans
Paid plans start at $500/month and include:
- Includes 60 Demo or Onboarding Calls per month
- Validity: Introductory price is valid if activated within 60 days
- Duration: Plan will last for 24 months without price revision
- Currently we don't support trial as onboarding and training the model is a huge time consuming job for a small team
Fluidworks AI FAQs
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How does Fluidworks work in automating live video calls for SaaS companies?
- Fluidworks operates by deploying a 'Human Like AI Agent' for live video calls. This agent is trained to handle tasks across various stages of the customer journey, from discovery and demo calls to onboarding. The agent is capable of asking and answering questions, understanding customer needs, and conducting personalized demos of software solutions. The AI agent gains knowledge by reviewing sales demos, tutorials, documentation, and feedback calls with your Sales Development Representatives (SDRs) or Account Executives (AEs).
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How is Fluidworks able to add value to different stages of the customer journey?
- Fluidworks adds value to different stages of the customer journey in several ways. During discovery calls, the AI agent engages in dialogue to understand the customers' needs and pain points. During demo calls, the agent acts as an Account Executive, providing personalized demos, explaining the software's functionality, solving business problems, and even discussing pricing. For onboarding, the agent runs comprehensive training sessions, familiarizing new users with all software features.
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What process does Fluidworks' agent follow during discovery calls?
- During discovery calls, Fluidworks' agent interacts with customers by asking and answering questions. The work of the agent at this stage centers around understanding the needs and pain points of the customer, thereby helping them to see the value of the product.
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How does Fluidworks' AI agent handle day-to-day tasks of a typical Account Executive?
- Fluidworks' AI agent mimics the tasks of a typical Account Executive. This includes providing personalized software demos, explaining software functionality, discussing pricing using a business rule engine, and solving business problems that the client may face.
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How does Fluidworks' AI agent engage in dialogue with customers?
- Fluidworks' agent engages in dialogue with customers by asking and answering questions. It tries to understand their needs and pain points to recommend appropriate solutions. The agent aids in exploring the value of the product for the customer.
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In what ways can Fluidworks' agent help during demo calls?
- During demo calls, Fluidworks' agent provides personalized demos to clients. The agent can address any queries clients may have, explain in detail how the software solves their business problems, and discuss pricing using a business rule engine to propose discounts.
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How does Fluidworks' agent discuss pricing using a proprietary business rule engine?
- In the course of discussing pricing, Fluidworks' agent uses a proprietary business rule engine. This engine helps the agent propose discounts and talk through the pricing details with the customer, thus providing a customized pricing discussion based on the customer's requirements and the business rules defined.
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