ChattySurvey

What is ChattySurvey?

ChattySurvey is a tool that revolutionizes the way surveys are conducted by creating engaging conversations with purpose and meaning, instead of just boring lists of questions. It allows for customization of branding and surveys, providing meaningful insights and information, akin to having a data scientist on your team but at a fraction of the cost. ChattySurvey uses conversations in a chat-based environment to make respondents feel more comfortable and open to sharing their thoughts. It is GDPR compliant and uses OpenAI for the chat part of the survey while ensuring data privacy and security. The tool offers various features like real-time customer feedback, AI-powered engagement, in-depth analysis, template optimization, and access to different survey types like NPS, PMF, and CSAT, among others.

Who created ChattySurvey?

Chattysurvey was created by an individual named David Millaward. He serves as the Head of Product for the company. The company, Chattysurvey, aims to assist teams in understanding customers, developing products they desire, and achieving market fit through actionable recommendations and insights generated by AI technology. Chattysurvey offers various subscription plans tailored for different company sizes, with features like advanced analytics, custom templates, and CRM integration.

What is ChattySurvey used for?

• Save time and money
• AI-Powered Engagement
• Custom surveys for specific problems
• Real-time customer feedback
• AI-powered engagement for maximizing response rates
• In-depth analysis behind customer ratings
• Template optimization for survey creation
• Various survey types like NPS, PMF, CSAT, and custom surveys
• Qualitative surveys 24/7 for continuous feedback
• Enhanced insights for product teams, customer success teams, and marketing teams
• Gathering customer insights to build products and achieve quicker market fit
• Uncovering customer motivations for effective marketing strategies
• Continuous Feedback
• In-depth analysis
• Net Promoter Score (NPS)
• Product Market Fit (PMF)
• Customer Satisfaction (CSAT)
• In-Depth Analysis of customer ratings
• Template Optimization for surveys
• Diverse Survey Types including NPS, PMF, and CSAT
• Uncovering customer secrets and motivations for marketing teams
• Template Optimization
• Diverse Survey Types
• Marketing Teams
• Custom Surveys
• Product teams
• Customer success teams
• Qualitative surveys 24/7
• Better insights for every team
• Product teams - Build products based on customer insights
• Customer success teams - Receive constant feedback
• Marketing teams - Uncover customer motivations
• High quality and high quantity feedback
• Better Insights
• Rating to measure customer loyalty
• Personalized follow-ups for every customer
• Fun and engaging survey experience
• Insights behind the numbers for actionable results
• Creation and optimization of survey templates
• Net Promoter Score (NPS) surveys for genuine feedback
• Product Market Fit (PMF) analysis to identify user insights
• Customer Satisfaction (CSAT) surveys for improved customer experience
• Custom surveys tailored to specific use cases
• Continuous qualitative surveys for deeper insights

Who is ChattySurvey for?

• Product teams
• Customer Success Teams
• Marketing teams
• Companies
• App developers
• Medium companies with growth and team coordination

How to use ChattySurvey?

To use Chattysurvey, follow these steps for an effective experience:

1. Account Creation: Start by creating an account on Chattysurvey by signing up with your email.
2. Survey Creation: Click on the "Create Survey" button to begin crafting your survey questions.
3. Question Types: Choose from various question types such as multiple-choice, text input, rating scales, etc., to design your survey.
4. Customization: Personalize your survey by adding your logo, changing colors, and selecting themes to match your branding.
5. Distribution: Decide how you want to distribute your survey - via email, a weblink, or embedded in a website.
6. Respondent Management: Monitor responses in real-time and track respondent completion rates.
7. Analysis: Utilize the built-in tools to analyze survey results, generate reports, and extract insights.
8. Export Data: Export survey data for further analysis or integration with other tools.
9. Engage with Respondents: Use follow-up emails or messages to engage with respondents for further feedback.
10. Feedback Integration: Incorporate feedback received to improve future surveys and decision-making processes.

By following these steps, you can effectively use Chattysurvey to create, distribute, and analyze surveys to gather valuable insights and feedback from your audience.