DeskDay

What is DeskDay?

DeskDay is a comprehensive platform designed to simplify IT support delivery for Managed Service Providers (MSPs). It goes beyond being just a product, reflecting a passion for streamlining IT support and leveraging technology to positively impact MSPs. DeskDay offers a unified ecosystem that includes innovative features like a chat-based Service Desk, automation, intelligent QA, and smart onboarding to enhance operational efficiency and user satisfaction. The platform aims to transform MSP operations by providing intuitive tools and a user-centric approach that empowers support teams to innovate and grow effectively.

Who created DeskDay?

DeskDay was created by Jobin Johny, the CEO and Founder of DeskDay, as mentioned in the uploaded files. The company was launched on May 12, 2023. DeskDay was developed by the parent company WorkSent (formerly Eynetech) with a mission to transform Managed Service Providers (MSPs) into a new era of IT support by offering a platform that goes beyond just tools, aiming to empower support teams and foster growth and productivity.

What is DeskDay used for?

• Generating reports
• Project management
• Time tracking
• Chat-based Ticketing
• Real-time Chat with Customers
• Email Ticketing
• Ticket Checklists
• Ticket Health
• Multi-assignees and Scheduling
• Customer Onboarding with Office 365 Integration
• Customer Application for 3-click Ticketing
• Transforming MSPs' operations
• Enabling efficient MSP operations
• Improving MSP efficiency
• Smart onboarding for MSP management
• Integrating multiple functionalities into one platform
• Automation of daily tasks
• Handling asset management
• Handling billing functions
• Assisting in the documentation process
• Improving operational efficiency for managed service providers
• Providing chat-based service desk for interactive support
• Streamlining daily tasks through automation
• Ensuring high-quality service delivery with intelligent QA capabilities
• Facilitating smart onboarding for seamless setup
• Integrating diverse functionalities into one platform
• Enhancing end-user satisfaction through interactive communication
• Managing asset inventory efficiently
• Generating comprehensive reports for monitoring and analysis
• Handling billing functions within the platform
• Efficient MSP operations through automation and smart onboarding
• Revolutionizing MSP operations with an advanced and easy-to-use platform
• End-user-centric approach for high quality service delivery and user satisfaction
• Handling asset management for hardware/software inventory
• Integrating billing functions for MSPs
• Generating various reports related to service desk, monitoring, and management
• Enhancing operational efficiency with conversational mode and automation
• Streamlining daily tasks for improved operational efficiency
• Effortless setup and user-friendly platform for easy operations
• Providing all-in-one solution with multiple functionalities

Who is DeskDay for?

• Managed Service Providers (MSPs)
• IT professionals

How to use DeskDay?

To use DeskDay effectively, follow these steps:

1. Sign-Up and Subscription:

   • Sign up for DeskDay and choose between monthly or annual subscription plans.
   • Enjoy a 14-day trial period to explore all features before committing.

2. Platform Navigation:

   • Access the unified ecosystem with features like a chat-based Service Desk, Remote Monitoring and Management, Documentation, and more.

3. Interaction and Support:

   • Utilize the chat-based Service Desk for interactive support.
   • Benefit from real-time tech-to-end-user chat within tickets.
   • Allow customers to raise tickets via MS Teams or email.

4. Efficiency Tools:

   • Use AI technology for smart onboarding and automated processes.
   • Streamline tasks through automation features like auto ticket routing and time tracking.

5. Management and Integration:

   • Manage assets, track timelines, and handle projects within the platform.
   • Seamlessly integrate QuickBooks Online, email providers, and third-party apps.
   • Access the platform through the DeskDay Mobile App for techs and MS Teams App for customers.

6. Billing and Reports:

   • Integrate billing functions and manage contracts efficiently.
   • Generate customizable reports to gain insights into operations.

7. Feedback and Security:

   • Gather customer feedback to improve service delivery.
   • Ensure security through multi-factor authentication (MFA) and meet SLAs effectively.

8. Subscription Management:

   • Cancel your subscription at any time by adjusting account settings or contacting support.
   • Choose from multiple payment methods for convenience.

DeskDay offers an all-in-one solution for MSPs, revolutionizing their operations through an easy-to-use platform with advanced features for enhanced MSP efficiency and customer satisfaction.